Jim Tidwell Ford

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Jim Tidwell Ford
2205 Barrett Lakes Blvd NW, Kennesaw, GA 30144 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
(115)
Recommend:
Yes (8) No (0)
Service Rating
(637)
Recommend:
Yes (51) No (2)
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Dealership Service Review

service Rating
Not satisfied
Written by Freda Barnes on 05/06/2022

I am not happy because my car was there for over 2 weeks and window is not fixed, head liner and side trim is not fixed, worse than it is as. I can not borrow car again. I will contact fire and see what I need to do. I am not satisfied with the work that has been done under warranty.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
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Customer Service on 05/09/2022
Dealer Response
Ms Barnes, I am terribly sorry this problem persists. My Service Manager, Kenneth Sims, will be in touch with you soon to schedule a prompt resolution. Sincerely, Jeremy Smith
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