Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Great service experience
by WesleyG on 01/27/2024Techs diagnosed problem accurately and completed repairs 100% to my satisfaction. Service advisor, Courtney, was helpful, professional, and very responsive to all communications while my vehicle was in the shop.That's great to hear! We are pleased to know that the technicians accurately diagnosed the issue with your vehicle and that the repairs were completed to your satisfaction. It's also fantastic to hear that Courtney provided helpful and professional service. Safe travels!
MK
by Matthew on 01/27/2024Service is top notch! These folks know what they are doing. They are fast and efficient. They communicate through the entire process. They also work with a ride company to get you places and back while they work on your vehicle.We're thrilled to hear that you had a top-notch service experience! It's great to know that our team is efficient, communicates well, and even provides options for transportation while your vehicle is being serviced. Thank you for choosing us, and we appreciate your positive comments!
Great Experience
by Krista M on 01/24/2024We worked with Michael Schaefer & he was the best! He treated us very well, was very personable & kind, & wasn’t pushy at all! He also was able to match an offer we had for our vehicle we needed to trade in. Totally recommend working with… him! Give him a call today!Thank you for sharing your great experience! We're pleased to hear that Michael provided excellent service. Safe travels!
Efficient Service!
by Ryan A. on 01/17/2024All necessary maintenance was done on my vehicle basically overnight after I dropped it off on the wrong day. Great team that does fantastic repairs and maintenance in a very timely manner!It's fantastic to hear that you received efficient and timely service for your vehicle, even after dropping it off on the wrong day. The ability of the team to complete all necessary maintenance quickly is commendable. Thank you for choosing us, and we look forward to serving you again! Safe travels!
Oil change
by OtotheG on 01/12/2024Fast in and out today at ford. Great service today as well. Thx Courtney.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Speedy service
by Portia T on 01/03/2024Great service! I love that they will use lyft to pick you up and drop you off. My appointment was at 7:45 AM and by 8:11 am I was back home. I received a call lyft was on its way to pick me up by 1130 and was back home with my vehicle… before noon!!! Top notch service. I say all busy moms go here.We are thrilled to hear that you had a top-notch experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Patient and helpful
by JimHaplert on 12/27/2023We really appreciate the time Oscar took to really help us understand the vehicle and everything about it.Congratulations on your new vehicle! We are thrilled that Oscar provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Oil Change
by Ron Sitz on 12/21/2023Quick and easyThank you for your visit, Ron!
Service was great! I give Jonny 5 Stars for his excellent communications.
by JimBrink on 12/14/2023Having to pay for my rental car while having three recalls serviced really stinks! I blame Ford for that, not the dealer.It's fantastic to hear that you had a great experience and that Johnny provided 5-star assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great Customer Service Experience
by Grandequeso on 12/05/2023I experienced outstanding custom service from Candace Herring and service director Joshua Bass with some accessories my new Ford Maverick today. In several ways, above and beyond the make first encounter with service department at Jim… Tidwell a total delight and hassle free experience. I highly recommend them and the service Techs at Jim Tidwell Ford.It's fantastic to hear about your outstanding experience with Candace, Joshua, and the service team at Jim Tidwell Ford! Experiencing exceptional customer service, especially when dealing with accessories for your new Ford Maverick, can truly make a difference. Their efforts in providing a hassle-free and delightful encounter, going above and beyond, speak volumes about their commitment to customer satisfaction. Thank you for your business!
Great service and staff
by Dawn GA on 11/29/2023The staff were quick in working on the job. The service was the best with complementary dropped off and picking up service. The charge was transparent. So happy with the service.That sounds like an excellent service experience! Quick turnaround, complimentary drop-off, and pickup, transparent charges—all these elements contribute to a hassle-free and satisfying service. Thank you for your business!
Super Quick
by Babbler on 11/24/2023Black Friday service special for Oil Change under $10. Was in and out under 30 minutes. That’s pretty hood for a dealership.That's an incredible deal for an oil change, especially on Black Friday! Being in and out in under 30 minutes at a dealership is quite impressive and definitely adds to the convenience. Thank you for your business!
Oil Change
by Nancylw on 11/08/2023Courtney was awesome. She was very personable and remembered me when I picked up my car the next evening.Thank you for your kind words for our staff, we appreciate it!
Fast and speedy service
by P Twinmon on 11/03/2023Officially in love! They booked a lyft for me to get home and then turned around and dropped off the vehicle once complete. Same day. As a busy mom this is a valuable service.Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Micheal guitar aka the GOAT
by Jameshose on 10/31/2023Michael was very professional and handled business wonderfully!It's fantastic to hear that you had a great experience and that Michael provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
2023 F150 Limited Faulty Trailer Sensor
by Amos Otis on 10/31/2023Service staff was very patient and accommodating. Had four different issues to address at once including normal service items, a factory recall, rear seat locking not working, and faulty trailer sensor. All items were addressed and… communication throughout the process was good.Thank you for choosing Jim Tidwell Ford! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!
Great Service Experience
by Terry W on 10/27/2023My service advisor Sandi was excellent. The work was completed in half the time that I expected. There were a number of “recommended” services. Sandi explained the options and the pro’s/con’s of doing/not doing the work, this allowed me to… elect some of the options and defer others.We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Sandi went beyond to help meet your expectations. We look forward to the opportunity to assist you again in the future.
The “Works” oil change pkg
by Stevebr12 on 10/24/2023Fast, efficient, friendly. Said an hour or so and they hit the mark.We are glad to hear you had a positive experience that met your expectations. It's great to hear that it was fast, efficient, and friendly, and we delivered within the expected time frame. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Excellent Service
by Margo01 on 10/19/2023I have been using this dealership for my service needs for the past 9 years. They offer friendly customer service, competitive prices and coupons which helps lower the cost of the service.It's wonderful to hear that you've been using this Jim Tidwell Ford for your service needs for the past 9 years and that you've consistently experienced friendly customer service, competitive prices, and the benefit of cost-saving coupons. Building a long-term relationship with a service provider is a testament to the quality of service we offer. Your loyalty and positive comments are greatly appreciated.
Recall Ă—3
by Fordtough on 10/10/2023Sandi in the service area is awesome. Follow up phone call and very nice. Only negative was my truck was there for 3 days and no car wash?It's great to hear that Sandi in the service area provided excellent service and a follow-up phone call. we apologize that your truck wasn't given a car wash. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Michael O’Shea
by Michael on 10/02/2023Traveling from Ohio to Florida when my “check the charging system” warning came on. I limped to Jim Tidwell Ford Dealership late on a Saturday afternoon. The service advisor, Michael Guittar, diagnosed the problem. Serpentine belt had… shredded. They had a replacement in stock but it was near closing. The service director, Joshua Bass, decided to at least give it a try. He had the car on a lift in no time and had the belt replaced when he could have said, sorry…you’ll have to wait until Monday. Thanks to both of these gentlemen they had my wife and I on the road with two hours. What could have been a costly layover was averted by Joshua and Michael. I can’t thank them enough, and the technicians who stayed late, to help us out. Fantastic dealership, even better employees. Thank you.!We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Joshua and Michael went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024