Customer Reviews of Jim Tidwell Ford
Jim Tidwell Ford was amazing!
byon 04/28/2024
This was the best buying experience we’ve ever had! Our salesman Bruce listened, was respectful of what we wanted and didn’t try to force us into anything we didn’t want. We had to take prom pictures of our daughter that day, so Bruce and his team prepared the paperwork while we were gone, and we just had to sign on the dotted line when we came back- and he even put a pink bow on top of our new Ford Bronco!! We love Bruce and this dealership. Will definitely buy from them again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Speedy service
byon 01/03/2024
Great service! I love that they will use lyft to pick you up and drop you off. My appointment was at 7:45 AM and by 8:11 am I was back home. I received a call lyft was on its way to pick me up by 1130 and was back home with my vehicle before noon!!! Top notch service. I say all busy moms go here.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Patient and helpful
byon 12/27/2023
We really appreciate the time Oscar took to really help us understand the vehicle and everything about it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change
byon 12/21/2023
Quick and easy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service was great! I give Jonny 5 Stars for his excellent communications.
byon 12/14/2023
Having to pay for my rental car while having three recalls serviced really stinks! I blame Ford for that, not the dealer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Customer Service Experience
byon 12/05/2023
I experienced outstanding custom service from Candace Herring and service director Joshua Bass with some accessories my new Ford Maverick today. In several ways, above and beyond the make first encounter with service department at Jim Tidwell a total delight and hassle free experience. I highly recommend them and the service Techs at Jim Tidwell Ford.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service and staff
byon 11/29/2023
The staff were quick in working on the job. The service was the best with complementary dropped off and picking up service. The charge was transparent. So happy with the service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Super Quick
byon 11/24/2023
Black Friday service special for Oil Change under $10. Was in and out under 30 minutes. That’s pretty hood for a dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change
byon 11/08/2023
Courtney was awesome. She was very personable and remembered me when I picked up my car the next evening.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fast and speedy service
byon 11/03/2023
Officially in love! They booked a lyft for me to get home and then turned around and dropped off the vehicle once complete. Same day. As a busy mom this is a valuable service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Micheal guitar aka the GOAT
byon 10/31/2023
Michael was very professional and handled business wonderfully!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2023 F150 Limited Faulty Trailer Sensor
byon 10/31/2023
Service staff was very patient and accommodating. Had four different issues to address at once including normal service items, a factory recall, rear seat locking not working, and faulty trailer sensor. All items were addressed and communication throughout the process was good.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service Experience
byon 10/27/2023
My service advisor Sandi was excellent. The work was completed in half the time that I expected. There were a number of “recommended” services. Sandi explained the options and the pro’s/con’s of doing/not doing the work, this allowed me to elect some of the options and defer others.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The “Works” oil change pkg
byon 10/24/2023
Fast, efficient, friendly. Said an hour or so and they hit the mark.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 10/19/2023
I have been using this dealership for my service needs for the past 9 years. They offer friendly customer service, competitive prices and coupons which helps lower the cost of the service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall ×3
byon 10/10/2023
Sandi in the service area is awesome. Follow up phone call and very nice. Only negative was my truck was there for 3 days and no car wash?
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Michael O’Shea
byon 10/02/2023
Traveling from Ohio to Florida when my “check the charging system” warning came on. I limped to Jim Tidwell Ford Dealership late on a Saturday afternoon. The service advisor, Michael Guittar, diagnosed the problem. Serpentine belt had shredded. They had a replacement in stock but it was near closing. The service director, Joshua Bass, decided to at least give it a try. He had the car on a lift in no time and had the belt replaced when he could have said, sorry…you’ll have to wait until Monday. Thanks to both of these gentlemen they had my wife and I on the road with two hours. What could have been a costly layover was averted by Joshua and Michael. I can’t thank them enough, and the technicians who stayed late, to help us out. Fantastic dealership, even better employees. Thank you.!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fusion repair
byon 09/30/2023
Horrendous … 20 days to fix a flat tire, 2 recalls, ans a broken power steering? No… I hope to NEVER have to take my car back to this place EVERE again. HORRIBLE customer service. HORRIBLE communication skills. Gave excuses and ignored phone calls. Even ran my battery down by “accidentally popping my trunk overnight and not realizing it” and had to charge my battery because of that. I told them if I have battery problems, I’d be back and NOT paying for a new battery. If I could actually rate them a zero or below… that’s what I’d give them. Oh, I even called the GM once…. Never received a phone call back from him either. I kept begging them to get information about how long my car would take…. Never once got that information…. I am a catering chef. I use my car to travel around the city and state, to work events… so to be carless for so long, and having ZERO INFORMATION…. Was very frustrating and stressful to say the very least.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
5 stars
byon 09/21/2023
Just purchased a new car at this dealership. Everyone was very respectful and helpful and they did everything they could to get me a better price. Would recommend this dealership, ask for Meagan!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bought a used car at Tidwell Ford
byon 09/12/2023
Our salesperson Curtis was easy to deal with and found us just the right car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change and tire rotation
byon 09/08/2023
Pulled into service bay for appointment. Met by nobody. Walked into the office and greeted by nobody. Walked up to two service writers drop into a conversation about a TV show and got someone to engage. The two service writers continued their TV conversation the whole time I was in front of them. When I returned to pick up the truck, the discounted rate for both services as advertised on their second website we're not applied, even though I scheduled the appointment using the discount link. After inquiry, only one discount was applied. Paid and got in the truck too find the oil service timer had not been reset. Will not be back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great experience! Car is riding like new!
byon 09/08/2023
These guys are TOP NOTCH, even accommodated me with an affordable price when my warranty couldn’tbe used! Nothing bad to say, and ask for Patrick, he’s the man
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
1 Comments