Rick Hendrick Buick GMC
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Customer Reviews of Rick Hendrick Buick GMC
Review type:
Excellent Service
by El Matatan on 07/12/2024
Excellent and On Time Service
63 reviews
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A sale is a sale mentality
by MichaelM on 04/17/2019April 16, 2019 SALES VISIT - USED "Sold Car " - MichaelM As an avid car enthusiast, I purchase and trade many higher end cars as my wife can attest to (humor). I trade frequently and have never been so disappointed over a sales transaction… as I am with Rick Hendrick Buick GMC Duluth. This dealer had a car for sale that I wanted to purchase, a higher end car ZL1 but I live approximately 2 hours away. I spoke to the sales manager on Friday and a Sales Assistant on Saturday. My next day off was Wednesday and let them know that I was definitely interested in purchasing the car. I even offered to leave a deposit on the vehicle. I was told they do not take deposits, but not to worry as I would be there Wednesday. I said thank you and thought all was good. On Tuesday, the day before I was going to make the drive and purchase the car, I get a text from the salesperson letting me know that they had sold the car. This is extremely disappointing and a complete lack of trust I put into a dealership. When speaking to the Sales Manager on Tuesday, I was told that "A sale is a sale". I guess that slimy car salesman way of thinking still applies to Hendrick Car Dealerships. Next, the dealership is going to post a canned response to contact them. I have been in contact with them and it was the Manager who forced the salesman holding the car for me to sell it out from under me. Nobody at the dealership cares because the sales disfunction is at the top.Michael, Thank you for taking the time to share your recent experience with us. We would like the opportunity to discuss it with you further. At a time convenient for you, please reach out to us at (770) 954-8718 when you can so we can address this situation directly.
Car Service
by Terry T on 01/17/2019The best dealership for car repairs hands down!Hi Terry T, thank you for taking the time to leave a review for us at Rick Hendrick Buick GMC. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
New Service Crew Inexperience
by PontiacMan on 12/27/2018updated 01/04/2019What happened to the old experienced and knowledgeable service team? New millenials have no glue.We are disappointed to hear that you did not have a more positive experience with us at Rick Hendrick Buick GMC. Please don't hesitate to reach out if there's anything additional we can do for you.
GMC Terrain
by GeiZlynn. on 11/30/2018Vehicle was not repaired. We had to take it back shortly after we picked it up from the service departmentSalesman Not Educated
by jrandolph on 11/16/2018My name is John Randolph and I wanted to take a little time out of your day to discuss the service I received at Rick Hendrick GMC Buick back when I purchased my vehicle this past June. What a beautiful clean and well kept facility you… have. Very nice. I purchased a vehicle from you guys June 16th, 2018 GMC Acadia Fwd Drive SLE 2. I mentioned to the sales guy (Cameron) that I wanted to trade my 2013 Honda Accord V6 fully loaded from heated mirrors to smart wipers for something with a little more room. I'm not really into trucks and my parents have an Acadia '07 and I love it, hence the reason I was in to look at them. I made the salesman (Cameron) aware that I like the Acadia and needed the room because: A- I race road and mountain bikes so needed the space. B- I do a lot of camping etc. C- I have a large dog. D- Most importantly , I was purchasing a camper and needed something to pull it. At the time there were two Acadia's on the lot. Mine and a white one which was the SLT. I test drove the SLT and liked the way it drove so we started the paperwork. I said I didnt like the white that much, what other colors do you have. He pulled my current vehicle up and put them side by side. Same body, same wheels same interior etc. I asked the salesman (Cameron) what's the difference in the two vehicles. (Cameron) said the difference was the white Acadia had the Bose System, on screen Navigation, Leather seats, regular floor mats and that was it. Bose system I can do without. The navigation system I can live without. Leather VS Cloth seat- Took the cloth seat option because of my dog and my model had all weather mats. Awesome let's go with the grey. Here is my issue and why I wanted to contact you. The Salesmen was not educated on the vehicle at all. All he knew was the few things that he told me and that was it. Over and over I had different pictures of different campers and even showed several campers that I was going to look at that next week. The vehicle is a 4 cyclinder. I didnt even know SUVS came with a 4 cyclinder engine. I didn't find this out until around a month after having the vehicle when I went to buy my camper. My towing capacity is only 1,000. That's not what I was looking for. We did not do a walk around inspection. He didn't get in to show me how to work anything. I drove off the lot with a little over a half tank of gas. I ran out of windshield washer fluid in about 1 week of using it a few times. I had to go back during the week to get my tank filled up. I promise I cant make this stuff up. I came back later on to see (Cameron) and he was not in. I finally caught up with (Cameron) and he said " hey man, hows it going, hows the car". "I said not good" and I asked, "hey, you remeber why I was buying a SUV right?" He said yeah for the bikes and I said remember I was buying a camper as well. " oh yeah, did you get it?" "NO, you put me in a 4 cyclinder." He went back to say its a V6. I said no. He said , "let me look it up." I said look it up and sure enough, its a 4 cyclinder. Didn't even apoligize that he put me in the wrong vehicle. Now I have to put all this money down to get in a V6 when Initially thats what I thought I was getting. On top of that,I have had nothing but issues with my car. See below for the issues: Car has turned off twice while sitting in traffic- Not the auto start/stop but completely shut off. Putting it in reverse, its a hard reverse and the vehicle is new- Normal driving. The vehicle RPM's have raced up very high while traveling to a race one day while the cruise control was set. The grid on the back up camera- out of every 10 backups, the grid will only come up 3-4 times. The other day the auto start engaged and the vehicle struggle to shut off. The light turns green, vehicle struggles about 8 seconds trying to restart back up. 10/15/18 my passenger blinker in the rear goes out. When I have pressed on the gas on the freeway several times, the vehicle stutters, sort of stalls and then goes. Once again, my car is back in the shop and the dealership I took it to immediately knew what the issue was. I explained all symptoms to the techs at Rick Hendrick, not saying they are bad techs, but they could not find or did not know what the issue was. I'm very discourage stemming from this process. I wanted you to be aware of this situation. I love my vehicle even with the issues, but I have to trade it in a few months due to it interferring with what I like to do. It'd be nice if the Rick Hendrick floor sales crew is more educated on the vehicles on the lot. Every other sales person when I told them the story said the same thing that the salesmen should have known. Thanks I hope your day is going wellHi Jrandolph, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Review
by anthony.harris1911 on 05/22/2018Well I brought my car in for oil change aND check drop top oil change was fine but they did not check top. Next day top wouldn't open or close brought it to Hendricks Chevrolet they couldn't find what was wrong left Atlanta took it to two… Chevrolet dealerships with two different diagnosis but no fixA smooth experience
by MossDog on 08/17/2017I reached out online to several companies and Rick Hendrick was the first to reach out to me and call me. They patiently woked with me and made it happen. It was team work from everyone but, my sales rep. Brad was exceptional. I would go… back and I would want to work with Brad again. We had all the details worked out and when it was time to go in and sign on the the line, they made process quick. Loved the experience.New Car Purchase
by LML_310 on 05/12/2017I went to get an oil change for my 2015 GMC Terrain on 5/10/2017 and I was curious about my options because I was in a 4 year lease and at 36,000 miles and 2 years which almost over my contract. I was assigned to Michael Gallardo and I… laied my situation out for him and he got to working on the options. He showed me a 2017 GMC Acadia and 2017 GMC Terrain, but I went with the 2017 Acadia because they gave me over $7000 in rebates and incentives. Those incentives were able to soak up my negative equity in the lease. Between Michael and Mekahil (finance manager) my experience was great that got me at the best payment option, interest rate and only $500 down and I was out the door with a new car. This is my second experience with Rick Hendrick GMC and each time they never disappoint. I am ecstatic with my new purchase.It was worth the drive from TN
by snapmoney3 on 04/04/2017Scott and Ron found the exact vehicle I wanted. The Finance dept got me the interest rate I needed. Two thumbs up!New car buying
by newBuick2017 on 01/12/2017Our sales consultant, Donny Robertson, was responsive to our requests and worked diligently to obtain the new 2017 Buick Encore Premium we purchased.Got great help!
by Jennileigh on 01/03/2017James Beebe helped me pick the right car for what I wanted and the team worked with finances to get me a great deal.Classic "Bait and Switch" Question everything!
by Craftmaster on 05/20/2016Saw an ad they had on Carfax. We live 1 1/2 hours away so we called first to make sure the car was available. When we arrived they wanted to collect every bit of information about us short of a pint of blood. After politely explaining that… we would only give them that info after determining whether to do business with them they get this bewildered and confused look on their faces as the used car manager yells across the sales floor that the car was not available because it was in "service" to replace the drive shaft. If the car was having that serious of mechanical issues why was it being advertised and why were we told it was available for sale on the phone. They were however eager to show us other cars they had available. Classic "Bait and Switch". With these tactics I would really question the validity of their positive reviews. I went to their website and there is absolutely no way for a consumer to post a review. All of their reviews are self posted.I Love My New Car!
by swhallman on 05/06/2016Love my new Chevy Trax and my salesman, Brad Briar was extremely thoughtful, informative and patient with someone who hadn't purchased a new car in sixteen years. Brad made a stressful situation an extremely happy event. And all the folks… at Rick Hendrick Buick GMC were terrific.2011 MKX
by FoxesMKX on 02/29/2016Thanks John for a great experience, bought the car at my price, drove four hours from TN and it was worth itQuincy Rhodes is Awesome!
by Jodi_Gonzalez on 02/07/2016Quincy Rhodes was a great person to work with, he did his absolute best to find cars that fit my description of what I wanted and after going through the process of paper work, helped me to set up my on star and made sure I knew specific… details about my car . This was a really great experience. Even their finance manager Johnnie was helpful and pleasant. I would recommend this dealership to anyone and everyone.Lexi Roberts is the bomb.com
by clarkro85 on 09/02/2015I came in last month to buy an Arcadia for my wife from Lexi Roberts. I had nothing but great service from her and the staff. They were all very nice and I told them I would Come back and buy another truck in a month. Well less then two… weeks later I came back! I bought a new truck like I promised! Again they were all awesome. Glenn and Lexi were very nice and they sure did go above and beyond once again. The reason I went To this dealership is because the sister company in Buford gave horrible service. Frank the sales manager at Rick Hendricks Chevy in Buford is very rude and does not know how to treat loyal customers, even if it bit him in the ass. I would of bought two more vehicles from him but he is a total num nuts and needs a good kick in the rear end realize what he did wrong. He needs some Major training. I have bought several vehicles from that dealership and he personally ruined my loyalty to them. I hope they give Lexi Roberts his job, I really do. She deserves to move up I will continue to use the Duluth GMC branch from now on. I also promise that I will be back to buy some more work trucks from them in the future due to the great service and quality of leadership at that branch. One thing that was exceptional was that hey bought me a burger when I had been waiting for several hours. I had no issues with waiting because they were working as fast as they could and I was being picky on vehicles. That was great on their part because the burger was great but it meant more then just lunch. It gained them future business not just because of the delicious burger but because of the way we we were treated from day one!! Thank's Lexi Roberts and Glenn And a shout out to Judge who also helped me out on Lexi's day off!!Excellent Service!
by car_guru3 on 08/23/2015Alex was my salesperson and he was great. I would recommend him to anyone who is in the market for a vehicle.Very impressed
by Godogs18 on 03/29/2015I would highly recommend this dealership. Lexi was great to work with. She was very professional, knowledgeable, and above all else super polite. Will definitely come back for future servicethis dealership was wonderful
by JaniqueOwens on 02/16/2015My car dealer was Quincy Rhodes. He was very great and helped me every step of the way. This dealership has a friendly environment and they worked with me to get the best deal. They make sure they get you into a car that won't put you in a… financial bind.Great Service & Sales Team
by santacruzcourt on 08/28/2013updated 07/12/2025August 2013, we purchased a 2013 Sierra 4X4 Truck from Rick Hendrick GMC Duluth, and, immediately, noticed the dedication of the Sales Staff and their Customer Service Team ensure that you get the best deal and, even after the sale, they… are number one in providing the best customer service professionalism who care about the content and quality of their product. And because of this, my husband and I are assured of traveling with a peace of mind, because life, itself, is a trip and, we feel when we have embarked on a journey whenever or wherever, we deserve the best! Thank you Rick Hendrick GMC for being at the top of your class. The Grahams from South CarolinaPurchase of 2014 Buick Enclave
by atlangel on 03/07/2014updated 07/12/2025Purchase of 2014 Buick Enclave. Sales staff was knowledgeable and friendly. I was able to negotiate a fair price. Purchase/finance process was lengthy, but that is typical when buying a car.
GMC Sierra 2500HD
GMC Sierra 1500
Ford F-150
Chevrolet Silverado 1500
About our dealership
Hello El Matatan, we appreciate you taking the time to leave us this feedback.
by Michael Dinardi on 07/12/2024