Rick Hendrick Buick GMC
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Dealership Service Review
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Service Dept
Written byon 05/13/2019
my wife went to the service department for an oil change, a front light bulb, and rear light bulb replacement. The dealership upsold her on all this other crap and did the work for that, but not the bulb replacements. how do you not do what we wanted in the first place? but of course do all the work you recommend? so I go back and speak to someone in service and they told me my wife declined the light bulb replacements -__- WHY would she decline the work for what she came here for in the first place! The service dept needs to get it together. We spent $275, paid for all this extra crap, but they didnt even fix what we wanted.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Rick Hendrick Buick GMC on 05/14/2019
Dealer Response
Trentlewis, Thank you for taking the time to leave us this a review. We always want to provide the best customer service and would greatly appreciate the opportunity to talk to you about your recent visit. At a time that works best for you, please contact our Customer Relations Manager, at (470) 238-4555. We look forward to hearing from you soon.
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