Customer Reviews of Troncalli Chrysler Dodge Jeep Ram
Review type:
Third Ram, New 2025 Ram Tungsten
Bait & Switch Time Waste
by Rivera404 on 04/10/2017Bait and Switch [non-permissible content removed]. Drove an hour and 20 minutes from Dallas, GA after a conversation with Antwan, was given to Bruce who's customer service is a reminder of what it's like to stub your toe on a chair or sit… on a cactus. Super unpleasant and prickly. Disrespected my husband, left him waiting for long periods of time and presented a car with cig burns, paint chip damage & scratches, and visible cosmetic damage to the front bumper.Our management team is actively working to find a solution and we apologize if any interaction was perceived as disrespectful.
We apologize for the poor communication during phone conversations and your visit to our dealership. We have reviewed how we could have communicated better after your original representative had to leave for a family emergency. Our management has attempted to contact you on several occasions to assist you further and is awaiting your response.
Great exerience
by abcdefg on 04/02/2017Purchased 8 seat Pacifica mini-van with excellent assistance from Tyler Grant. Researched internet, prompt return call, efficient process mostly by email. One visit to complete purchase. Price and sincerity blew away competition.… Contact #troncallitylerThanks for your review. We strive to do that every time.
Great Customer Service
by ChristinaG on 02/14/2017Exemplary customer service. With the help of Will Jenkins, no hidden gimmicks and no pressure to buy, everything worked out perfect. We drove off with a brand new Jeep. I'll be a returning customer!Thank you for the review and 5-star rating!
Will Jenkins and the deal of the day
by CKingree on 02/08/2017The last two cars I have bought came from Troncalli and yesterday I drove away with a used car with less than 12k miles on it. When you look for a deal you are so weary from taking a chance purchasing with higher mileage. I found there is… nothing like being able to afford the extra coverage on such a premium vehicle.Window shopping
by Grazer07 on 12/11/2016I've decided I don't like my new non-Ram small truck. I previously had a Ram 2500 Diesel used for a business. I miss a bigger truck and the Ram options. I found a Ram 1500 online at Troncalli I liked. The price included great discounts.… Their offer for my trade-in was in the range mentioned on KBB. I worked with salesperson Antwon Moore for a few hours trying to make the price difference one I felt financially comfortable with. I did not want to finance it. Antwon was personable and knowledgeable. Sadly, I decided I could not forfeit cash so close to Christmas. If I win the lottery I'll go back to see Antwon. Ask for Antwon!Thank you for posting your compliments about Antwon - when the time is right we look forward to putting you behind the wheel of a Ram again.
Drake's 2017 Trailhawk
by DrakeTrailhawk on 12/05/2016I worked for several weeks with sales rep Will Jenkins, making periodic visits to the dealership and communicating via email and text. I found the search for my new 2017 Jeep Cherokee Trailhawk easy and informative. The buying process was… easy in that the discounts and negotiation were handled in advance of me coming in to sign and drive away with my new vehicle. Previous experience with the dealership from a servicing standpoint (2 previous jeeps owned) was not positive. The recent buying experience renewed my faith in the dealership.We are glad that Will helped you find the perfect Trailhawk and earned your compliments in the process!
Great price....dirty car
by Jtc_moe on 07/18/2016I purchased a 2014 grand cherokee at a great price. I searched nationwide for the vehicle and no dealer could compare to the price. We drove down from NC to pick up the carand everything went well except the car was dirty. The seats had… crumbs in them, the doors were all beat up. Spots and scratches on the car that should have been buffed out. My hubby and I spent hours cleaning the car the next day and it looks great but we shouldn't have had to do that. I don't know if it's state requirements or what but I have purchased several cars at home on NC and the used ones have all looked new, scratches and dents removed and detailed, with a full tank of gas! Thank you NC. Priced great....car dirty.Great Experience
by Josh1234567 on 03/29/2016Dozens of dealerships were closer but traveled past them to get the best possible deal. Easy to work with and I was very pleased with the experience.Great sales rep
by newcarsmell5 on 03/22/2016This was my first time buying a car in a very long time. They made my family feel like part of the Troncalli family. Thank you Michael Lancaster.Great Buying Experience
by DunningMW on 03/07/2016Thank you to our sales guy, Michael Lancaster. He was extremely knowledgeable and allowed the buying experience to be pleasurable. Great demeanor and attitude! We bought a great truck at what we felt was a fair deal. This is the second… car we have purchased from Troncalli Chrysler Jeep Dodge Ram and it wont be the last.Amazing
by 1Louisianabuy on 02/24/2016My family and I drove 8 hours to Cummings, GA to purchased a new Jeep Renegade. The service was perfect. Our salesperson; Tyler Grant was very knowledgeable, informative, personable and just overall awesome. The process was smooth and… quick. We drove off in our new Jeep Renegade in no time with a great deal. Troncalli has loyal customers from now on.Sales Dept.
by ClintDeal on 02/16/2016I just bought my third vehicle from Troncolli, Cumming, GA. A 2012 Dodge Ram 1500. Douglas Borsum (Salesman) and Nick (Sales Manager) worked the deal with me and I drove away feeling good about the whole thing. Good guys to deal with.… Both went above and beyond where technically, they did not have to. I'll buy another vehicle from them. Sincerely C. DealNew Car Sales Experience
by Pghstlrfan1 on 01/02/2016Great dealership to work with. You do not want to go anywhere else...very much worth your time and the trip.Ask for Bruce Belanger
by bmz8892 on 12/19/2015You want a straight shooter, gets to the point kind of sales man? Bruce Belanger approached me when I was looking for a car. I went in with a car in mind but open to other possibilities. He deciphered exactly what I wanted and I left elated… and satisfied with my new ride. Couldn't have asked for a better gentlman to help me with my Jeep purchase. If you want buy car at Troncalli, talk to Bruce Belanger.Great Sales Guy
by janemarie1 on 12/17/2015Bruce Belanger helped us find the car that made sense for our family and our budget. No hard sell, he's a truly nice guy.The Best Salesman is William Berry
by KLBrown7 on 12/08/2015I am so glad to have had Mr. William Berry as my salesman. Too much of my surprise, this was my best experience yet! He knows his cars for sure and his patience is most noteworthy. Now, if anyone says they are searching for a new or used… car, I'd say, "Ask for Mr. William Berry of Troncalli Jeep in Cummings!"...Great buying experience
by price2362 on 12/06/2015Merlene was great to deal with. This was the best car buying experience I have hadWill berry was great
by Compassguy on 11/28/2015Will berry was awesome. Bought another compass todayWill berry
by Dremalik on 11/21/2015Will berry was very informative about wrangler jeepsgreat dealership.
by jeffkenn on 10/30/2015It was a pleasure dealing with Will Berry and James from finance. Lots of inventory as wellFailed transmission after 5 weeks
by NoTroncalli on 09/03/2015Just purchased a new Jeep from Troncalli 5 weeks ago. Check engine light came on yesterday. Took it in and turns out it needs a new transmission after just 5 weeks! Anybody want to buy a car with a replaced transmission? Me either.… Funny part is that they don't want to provide similar transportation while I deal with Chrysler directly since they can't and won't replace the car. Oh ya, when asked about reported transmission problems during the sale I was told, "Small computer glitch thats all fixed". Just my experience to date. More to come I'm sure. If I were doing it all over again, without a doubt I'd opt for an alternative car and dealer!Mr. Bureau, I appreciate your frustration regarding the transmission on the Cherokee. However, I need to inform you of factual data regarding your options. First, it is 100% covered under the factory warranty which includes alternative transportation. Second, we have a transmission in stock today which we can allocate to your vehicle without having to order one and wait. If another customer has a similar issue and you do not authorize the repair, this could delay us if we have to order another transmission. Third, replacing a transmission or doing any type of warranty repair does not affect the value of your vehicle in a negative manner. I do not know where this information came from, but it is 100% inaccurate and untrue. The only event that would affect a trade in negatively would be physical damage above minor repairs your Cherokee may receive in an accident. Replacing parts under warranty in no way causes financial depreciation on your vehicle especially when they are performed by a factory authorized dealer using factory parts. As a veteran in this business since 1983, I have never appraised a trade in and reduced its value because of it having an engine or transmission replaced. I will however, reduce a trade value if it A) needs mechanical repairs, or B) has a CarFax report that shows prior moderate or severe damage, or currently needs body repairs. Fourth, as the manufacturer warranties all new vehicles, we cannot replace the vehicle or write you a check for $3000.00 as you requested. As you will suffer absolutely ZERO reduction in value with a new transmission, there is no grounds to ask for financial compensation from Chrysler or our dealership. Since you hung up on me in anger, I have instructed our service team to not repair the Cherokee based on your request that cannot be met. I do suggest that you call or e-mail me or Chris Pierce and authorize the repair so we can 1) provide you with alternative transportation, and 2) repair the Cherokee in a reasonable amount of time as we do have a transmission available today. I can guarantee you that replacing the transmission WILL NOT reduce the current market value of your car now or in the future. I look forward to hearing from you soon. Sincerely, Clifford Rudd General Manager Troncalli Chrysler Dodge Jeep Ram 818 Atlanta Hwy Cumming, GA 30040 678-244-4100
Serving your automotive needs since 1951! We continue to help our customers find the best selection of new Jeep, Ram, Dodge, Chrysler, and Subaru inventory and pre-owned models, plus several automotive services that keep you moving forward through your busy life.
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Hi Ray, thank you for your kind review; we are happy to pass along your comments to the team here at Troncalli CDJR! We hope you have a great day!
by Destiny Jarvis on 09/27/2024