Troncalli Chrysler Dodge Jeep Ram
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Bait & Switch Time Waste
Written byon 04/10/2017
Bait and Switch [non-permissible content removed]. Drove an hour and 20 minutes from Dallas, GA after a conversation with Antwan, was given to Bruce who's customer service is a reminder of what it's like to stub your toe on a chair or sit on a cactus. Super unpleasant and prickly. Disrespected my husband, left him waiting for long periods of time and presented a car with cig burns, paint chip damage & scratches, and visible cosmetic damage to the front bumper.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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troncalliauto on 04/12/2017
Dealer Response
We apologize for the poor communication during phone conversations and your visit to our dealership. We have reviewed how we could have communicated better after your original representative had to leave for a family emergency. Our management has attempted to contact you on several occasions to assist you further and is awaiting your response.
Reporttroncalliauto on 04/11/2017
Dealer Response
Our management team is actively working to find a solution and we apologize if any interaction was perceived as disrespectful.
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