Customer Reviews of AutoNation Volkswagen Columbus
Review type:
Amazing service!
50k service
by Patricia on 08/24/2024My first time at AutoNationVW and it was a pleasant experience. The service advisor was very friendly and funny. The entire staff was very friendly and polite to the other customers waiting so that was very nice to see.Hi Patricia, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
VW Auto nation
by Michael on 08/17/2024Good service and friendly staff. Wait time is longer than usual.Hello Michael, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Review
by Kashauna on 04/27/2024Everyone was professional from start to finish .. communicated with me the whole time!Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Great and timely service
by Mike111 on 02/11/2024Great and timely serviceHi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Good Priduct
by Ron Frazier on 01/18/2024Was given time and got text with different fime to appear but dealership had me in 2:00 p.m. rather than 10:30 am serviced the car and got me on my way with no charge as I only had 20,000 miles on vehicle. It did take hour and 40 minutes… but no charge was worth extra time.Hi Ron, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Amazing service!
by Paulina on 11/07/2023Everyone at the dealership are so nice specially Ryan and Erin. Ryan’s knows what he does ! He knows the process and cars details so well! I had a lot of questions and he always responded kindly and fast. Both helped me to get the best car… and credit options, and they offer follow up attention in case any doubts.Hi Paulina, thanks for your praise and kind comments about our team. Don't hesitate to call us if you ever need anything. Be safe on the road!
German girl
by B Bache 67 on 11/03/2023Very nice young man welcomed me he explained everything that I need to have done and why. His name is MatthewHi, we're happy you found our staff to be so supportive during your experience here at AutoNation Volkswagen Columbus. Don't hesitate to call us if you ever need anything. Be safe on the road!
Expensive Maintenance
by Corum89 on 11/01/2023I took my 2018 Tiguan into the dealer for brake work. Ended up being over $1100 for routine maintenance on a 5 year old car. Price originally quoted as $950, then $970, then I was told $1107 at checkout because of "shop supplies"...Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (706) 522-2148 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Matthew
by Ava Pierce on 10/31/2023Matthew is always friendly and helpful. He always gives me a good laugh when I bring my Tiguan in for service. 10 out 10 customer service!Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by Keaundrag on 10/09/2023Very professional and quickHi, we appreciate your positive review of your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Tiguan 2020 sunglass case replacement, roof console repair
by CBHARDY on 09/08/2023Service tech was professional, friendly and efficient. However, the repair is missing a part. Not noticeable since it is on the back/windshield side of the roof console but somewhat disconcerting since expensive repair.Hi, thank you for taking the time to share your feedback with us. If you are willing, please call our General Manager at (706) 522-2148 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Helpful
by !@#$%^&* on 08/30/2023Very helpful, kind and good at helping you with your car need.Hello , thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Service
by Krogers70 on 08/05/2023Keep the schedule appointment that was given pleased.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mark from the service department
by linett/John on 06/30/2023Mark, did an awesome job of making sure that our needs were met. He was very polite and professional. My wife and I had to return to the service department for our car, due to the replacement part being defective. Mark made sure we could… get it done on a Saturday instead of having to take another day off of work. We greatly appreciated him accommodating us. Thank you.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Dash rattle – This issue only!
by Chipper on 06/30/2023Dash rattle that has driven me crazy did not get fixed or addressed seriously. A brush in the glove box. What? You can't be serious. No charge, but no results = unhappy VW Passat owner. Otherwise, you can't beat a VW for quality. I prefer… the ones built in Wolfsburg, but I'm not sure what's rolling off the line over there any more.Hi, we appreciate you taking the time to respond. The staff at AutoNation Volkswagen Columbus take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (706) 522-2148 -- we hope to hear from you soon.
Excellent Service
by AmyJonH on 06/22/2023We were very happy with the service we received. The staff was helpful and knowledgeable and the work was completely efficiently and without issue.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Smooth experience and capable help
by Mr. Brian on 06/17/2023Our service representative Matthew was helpful at all phases of the job. Knowledgeable, quick to find answers to my many questions in a nearly $6k repair.Hi Brian, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service review
by Mohammed on 06/15/2023Edmunds did help me understand the cost involved with my 25k service. Initially I was not happy about the cost but then Edmunds explained why it is there.thanks EdmundsHello Mohammed , thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
James lucas
by Jmlucas on 06/08/2023Arrived early and vehicle was immediately taken for serviceHi there, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!
Tiguan
by Nickwhitney on 06/07/2023Staff was extremely helpful, issue with my vehicle was resolved and the timeliness of the mechanics was awesome. My wife also needed to get some work done on her laptop during the wait and they helped facilitate that for her as well.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Always Great Service
by vontresa on 05/23/2023Big difference in service I receive from this dealership compared to the one where I purchased my vehicle. I prefer this location as it is not overcrowded and everyone that works there is super friendly. If you get your car serviced there,… ask for Matthew ...very knowledgeable guy.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Volkswagen Atlas
Volkswagen Jetta
Volkswagen Atlas Cross Sport
Volkswagen Taos
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Paulina, thanks for your praise and kind comments about our team. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Paige Phillips on 11/09/2023