AutoNation Volkswagen Columbus
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Dealership Service Review
service Rating
Expensive Maintenance
Written byon 11/01/2023
I took my 2018 Tiguan into the dealer for brake work. Ended up being over $1100 for routine maintenance on a 5 year old car. Price originally quoted as $950, then $970, then I was told $1107 at checkout because of "shop supplies"...
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Joseph Lee on 11/03/2023
Dealer Response
Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (706) 522-2148 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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