Customer Reviews of AutoNation Honda Columbus
Review type:
Best sales reps I have ever dealt with
Great service!
by Sheree61 on 05/16/2023I had my oil changed. Wu was courteous and informative. He shared the recalls on my car. The service was quick and efficient.Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Good Service
by housest on 05/09/2023I had a great experience with getting my car serviced. Very professional and friendly staff!Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Vehicle purchase
by DHardison on 04/28/2023First I have purchased 4 vehicles from AutoNation. And this time was the worst of all. I made the deal on April 5, 2023 to purchase a 2018 Tahoe that was located in Texas. I have done this before and paid $1750 to transport it to Georgia on… a tractor trailer, this time it was $1700 for transportation, which was someone going out there and driving it back, 740 miles! I was using Kinetic Credit Union to purchase the vehicle, and had to redo all the paperwork since driving it here added miles to it. I was getting the runaround about when it was going to be delivered. I called the dealership in Texas myself to get an update. Was told by the service advisor that it was going through service and getting new tires and new brakes. She also told me that it had a “suspension issue that they were looking at”. Which I found out later that the service department declined to make the repairs. When I talked to the sales manager about this issue, he informed me that “he could not legally sell me a vehicle if it had any safety issues”. He said sometime a mechanic will write something up but after further review, they find it not an issue. Finally the vehicle arrived on April 14, 2023. I went and looked at it and drove it. Called my wife to come get her new vehicle. We left the dealership at 1730 on the 14th, we drove half a mile down the road to eat dinner. My wife left the restaurant around 1845, she drove about 20 miles and called me and said a “warning light” was on the display screen, which said “Service Suspension System”! I had her send me a picture of it and immediately sent it to the salesman and called him. He said he would get with them tomorrow and call me back. He called me on Saturday 4/15 and asked if we could bring the vehicle in? I told him I was busy that day but would bring it up there on Sunday 4/16 evening. He called me Monday afternoon and told me that the strut was bad. He also said I could come get it and drive it until the part came in. I called numerous times checking on it and got nothing but the runaround. Was told, waiting for the deal to go through, then waiting for “warranty” approval, to which I don’t understand, being that it happened 20 miles down the road the day I picked it up. Two weeks have gone by and still no update on the repair and no parts have been ordered. I received a text from the dealership today, 4/28/23, asking if I could bring the vehicle “back” in for a “new diagnostic recheck”? I asked if they thought the vehicle had fixed itself over the last two weeks. They said that the mechanic that originally checked it was out sick for a while and that nothing was but in the system after the first check, so they needed to recheck it. This is getting a little ridiculous! After having an issue 20 miles from the dealership on the night I picked it up, there should not have been any decision that needed to be made! They should have ordered the parts on 4/17 and fixed the vehicle. My wife hasn’t had the opportunity to enjoy her new vehicle because of this issue. She dove it around on 4/22/23 and the service light came on twice. She doesn’t want something to happen to it that would cause her to lose control of the vehicle or cause more needed repairs to be made and take even longer! I have talked to several managers up there about this issue and have even asked to speak with the GM, Ken McSpadden, but I haven’t been able to speak to him and just continue to get the runaround! I don’t feel that this is a salesman problem, I feel this is a management problem.Hi Dhardison, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Oil change servicing
by Georgia gal on 04/20/2023Quick, thorough, and the most expensive oil change I have experienced in 60 years of driving. ?Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
No better place in Columbus
by Angie Howard on 04/18/2023All the Service Technicians are great and the work is always stellar!Hi Angie, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
2020 Honda Pilot
by mlow123 on 04/13/2023The environment was clean, quiet. Service was completed faster than I anticipated. Staff were helpful and friendly.We're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Lincoln Oil Change
by Lincoln MKZH on 04/11/2023I bought my 2016 Lincoln MKZ Hybrid from AutoNation Honda and have had great Service there. I purchased an extended warranty that included many oil changes. Service has been exceptional for me.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great Ridgeline truck
by Rodney R on 03/29/2023I purchased a 2023 Ridgeline pickup from AutoNation Honda of Columbus Ga. I am so happy with my purchase, this mid size pickup handles better than all the trucks I have owned. I don’t realize I am driving a truck, as it handles and drives… so smooth. The six cylinder engine is more than enough to take on what I carry or pull. I would consider buying another in the future. My sales lady, Aliyah (lee) and all the staff were great and met my needs.Hello Rodney, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
New car purchase
by Tobie&Carley on 03/27/2023Absolutely amazing experience ✨. Christian our salesman was such a nice person to work with. From the time we got there til the time we drove off the lot and following up after the purchase, he was such a joy and amazing salesman.Hi, thank you for your kind review; we are happy to pass along your comments to Christian here at AutoNation Honda Columbus! Feel free to stop by if you ever need any more help.
Great Service
by EDH2023 on 03/20/2023It is always a pleasure having my car serviced at AutoNation Honda Columbus. Trevor Caudle is my go to service advise for all of my needs. He is a straight shooter in telling the customer exactly what to expect regarding your service. I… highly recommend AutoNation Honda Columbus and definitely Trevor for your service advisor!!Hi, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
New purchase
by Davissj on 03/19/2023The sales person was very attentive to my request. He took the time to show me the ins and outs of the vehicle and answered all of my questions.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mr. Woo
by Tmkorte17 on 03/13/2023My service coordinator Woo was extremely helpful! He told me exactly what was wrong with my vehicle the price and what was going to be fixed under warranty etc. What I loved was the transparency he showed, how diligent he was to getting my… vehicle serviced and me back in my van!!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Recent Purchase Experience
by Justincase on 03/01/2023Christian was awesome! We came to look at a vehicle late in the evening a few months before we actually purchased and he was very courteous and accommodating with no pressure so when it came time to buy we didn’t want to work with anyone… but him. Our experience was very positive and he was very helpful to assure us that all our needs were met. We left very pleased with our purchaseHello, We are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Miss quoted
by Gelineau on 02/27/2023Scheduled an oil change for a 2008 Honda Accord. While doing so over the phone, I asked the receptionist how much it will cost. She said that they were running a special at $50 (Not certain exact change amount). When I brought the car in… for the service, the service writer said it would be $67 "Out the door" but it wound up being almost $80. When reminded of what he quoted as the " out the door" price, he indicated that it did not include shop fees, etc. I guess he doesn't know what it the door means. At any rate, I was miss quoted on what I would pay from the very beginning!Hi, we are deeply disappointed by your experience at AutoNation Honda Columbus. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (706) 522-2090 -- we hope to hear from you soon.
Buying a Used CR-V
by Johnny w on 02/24/2023The Salesman, and everyone else at AN Honda, was very Knowledgeable and helpful. Very good experience buying a car.Hi Johnny, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Scheduled mileage/ oil svc
by Seawolf 5 on 02/21/2023Met Mr. Woo Lee the service advisor at the time of the vehicle appointment, he was most courteous & helpful, most knowledgeable about customer service re: scheduled vehicle maintenance, made sure the vehicle data was compatible w/ the… services needed, later, gave me the input required and the estimated price for it, all went well, will be returning in due time, Mr. Lee is da man! Gansamhabnida!Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Car service
by Steve Locey on 02/20/2023They are always professional and quick with my car. They look for all the things needed and recommend types of service my car needs.Hi Steve, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service, Oil Change
by hmariani on 02/17/2023I went for an oil change early morning and got out fast. Thanks to Trevor for an outstanding service!Hi Hmariani, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
New car
by Molly brown on 02/13/2023I had a wonderful experience buying my fist car. The staff was very knowledgeable.Hi Molly, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service review
by Sjames23 on 02/13/2023Great place let's you know what they see wrong with your vehicle . Waiting room clean and has options for snacks . Cofee greatHi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Very Professional
by ericreese27 on 02/07/2023I enjoyed doing business with AutoNation Honda. I purchased a new Honda HRV-EXL. Mr Taylor was my sales representative I purchased the vehicleHello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Austin, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
by Presley Palmer on 05/17/2024