AutoNation Honda Columbus
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Dealership Service Review
service Rating
Miss quoted
Written byon 02/27/2023
Scheduled an oil change for a 2008 Honda Accord. While doing so over the phone, I asked the receptionist how much it will cost. She said that they were running a special at $50 (Not certain exact change amount). When I brought the car in for the service, the service writer said it would be $67 "Out the door" but it wound up being almost $80. When reminded of what he quoted as the " out the door" price, he indicated that it did not include shop fees, etc. I guess he doesn't know what it the door means. At any rate, I was miss quoted on what I would pay from the very beginning!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Olivia Mayer on 03/03/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Honda Columbus. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (706) 522-2090 -- we hope to hear from you soon.
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