Global Imports MINI
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Customer Reviews of Global Imports MINI
Review type:
Returning customer, same dealer and great deals
by MiniFan67 on 05/16/2025
This dealership and my sales rep in particular made this process easy. As a six-time repeat lease guy, service and the personal touch make the difference. Easy transition into my next Cooper S!
30 reviews
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Returning customer, same dealer and great deals
by MiniFan67 on 05/16/2025This dealership and my sales rep in particular made this process easy. As a six-time repeat lease guy, service and the personal touch make the difference. Easy transition into my next Cooper S!We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Global Imports Mini
by TankFarmer on 05/07/2025updated 05/12/2025MJ Dawson was absolutely awesome to deal with, I would recommend him to anybody. I found the car online it hadn’t had any pictures posted yet, I called and spoke to MJ and despite the rain got some good pictures to me in minutes. I am from… out of town and could not get there so he worked with me to secure the car until I could get there to purchase it. Really an awesome experience fast and friendly staff made it a truly great experience.We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Peter Pham
by HappyMiniMan on 04/26/2025Very very knowledgeable and helpful setting up my FUN CarWe're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Came in for an oil change walked out with a new car
by Amber Hobdy on 04/13/2025Moe, Dan, and Alex were all great in the process of explaining my best options and overall making a great deal with me. I appreciate their patience and drive to help me leave with the best option for myself!We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Fantastic customer service
by Taylor_S on 02/26/2025I worked with Raymond to buy my first Mini, and the process was seamless from start to finish. I asked a question on Autotrader and he replied immediately. I scheduled a test drive for the following day, and he did a great job of showing me… the car, as well as comparing the similarities and differences with another model I liked. I felt super informed and ready to make a decision after that with no qualms at all. He led us through the paperwork effortlessly, and before we left, even hopped in the car for a few minutes to show me all the controls and make me feel comfortable. I didn't think going through this process would be fun, especially because I decided to go with used instead of new, but I actually had a blast, and that's all due to Raymond! He's an all-around nice guy and super knowledgeable about his field, and all the vehicles are in great shape. I'd highly recommend him and the rest of the staff at Global Imports Mini.Thank you for taking the time to let us know how we did. We hope you have a great day!
2024 Countryman - Fantastic
by em4roberts on 12/28/2024updated 01/03/2025MJ, as my salesperson, and Asif, as sales manager, were great. They were able to make the deal move foward. Alison and Mark, in finance, made sure I got proper added warrantees - thanks for making this purchase easy!We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great buying experience
by OH Gwinnett on 11/15/2024I had a great buying experience at Global Imports Mini. The customer service representative was very accommodating. The wait time was minimal. I also got a great deal on my car.Hi, we are very happy we could provide you with a positive experience! Thank you again for the great review!
Awesome experience!!
by K.Zachery on 10/07/2024Awesome experience from beginning to end! Salesperson Peter and the entire Global Imports Mini Team was kind and so attentive!Hello, we're happy you found our staff to be so supportive during your experience here at Global Imports MINI. Thank you again for the great review!
Highly Recommend MJ!!!
by Tina0000 on 09/22/2024updated 10/01/2024MJ really helped out. Walked us through the options, let us test drive multiple cars, and was there the entire processThank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
MUST BUY
by ValPal1988 on 09/04/2024My family and I visited GIM on Saturday, 8/31/2024, in search for a car, where we had the pleasure of meeting Mark Dawson - my sales advisor. He instantly greeted us with grace and professionalism. His time and explanation of the process… was from a caring place where he ensured our questions were answered thoroughly (and we had a LOT). Not only was his professionalism exceptional, he made us feel comfortable, like we were his family. During our visit, we also had the pleasure of speaking with Tyrell, the sales manager, who was very kind and comforting towards us during our buying process. They knew how much I loved the mini convertible and upon our departure, Mark rolled out the red carpet for me and made me the happiest girl on the planet. I highly recommend this location as the staff really does make the buying process fun. P.S. I'd like to mention Mark, in finance! He was a joy and made the signing process hilarious. By this time, I am certain my tummy was sore from all the laughter.We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ivan and Ben were great
by smteta! on 04/11/2024really appreciated Ivan and Ben's support in purchasing my Mini. they were thorough, didnt take too much time, gave me great info about the car, helped me get a new title and trusted my lien release.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Easy upgrade of 2015 Mini to 2023 Mini!
by AntNita on 03/15/2024Peter Pham, my sales pro, was so easy to work with, this was a very pleasant upgrade of my Mini. I did lots of research on certified pre owned at the dealers near me, and picked out my first choice. Internet inquiry led to a prompt call, an… appointment the next day with Peter, The car was exactly as advertised, and I love it! 💕 Absolutely no hard sell to switch to new from pre owned, some soft sell on extended warranties and service, which was fine, and I chose modest tire/wheel (great investment since run flat tires) and some expanded service plans. The dealership is conveniently located, modern and clean, with complimentary coffee, water and snacks. I would highly recommend. Also, Andrea made the financing and documentation so easy and efficient. The manager, Asif, was very supportive of his staff and customers, he was engaging and professional.Antnita, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Poor Service/No Response from Dealer
by lynnehr on 03/01/2018Before I begin, you should know that Global Imports Mini has an "F" rating (the lowest possible rating) with the Better Business Bureau. An "F". I wish I could give this place 0 stars. I bought my Mini here and trusted their advice about… service for years. Now, after spending thousands of dollars on service, I have discovered how shoddy, unprofessional and suspect their service actually is. After spending $3k on service in 2017, in November 2017, I brought my car in for an oil change because I was going on a trip. I was told I didn't need an oil change by the service manager. He said the light will come on when I'm due but they will do a complimentary 24 point inspection (which I would think included checking the oil.) A month later, in December, the Check Engine light came on. I brought my car in the next day and waited all morning for a diagnosis. I went to lunch & the service manager called & said I had low oil (!) which caused a solenoid switch to warp. He advised I get I an oil change and replace the solenoid for $500. He said that would buy me time, but I'd eventually need to replace the oil pan seal for $1,100. I told him just to do the oil change and I'll think about trading it because I'm spending too much on service in one year. My Mini only had 70K miles. He said I really needed to do the solenoid too or it could further damage the engine. So I okayed the charge with the understanding this would at least temporarily fix the problem. Thirty minutes later, he called me to say the car was ready. I was surprised that $500 worth of work could be done in 30 min, but I said okay and picked up the car. Before I got out of the parking lot, the Check Engine light came back on, so I turned around, back to Service. After waiting another 2 hours, the Service Mgr. said I now need a $3k timing belt, in addition to the $1,100 oil pan seal. I reminded him that he said the $500 repair I just paid for would buy me time to think about trading. He said he would talk to his manager about refunding at least part of the $500 since the repair didn't fix the problem. The next day, he called to say, no discount. I told him that the $500 repair that was supposed to correct the problem took the technician 30 minutes and I would at least like a refund for part of the $330 labor charge. The answer was no. I traded the car immediately, and because the Check Engine light was on, I lost another $1,500 on the trade in. I wrote to Global Imports twice, once in Dec & again in Jan and copied the national Mini office. The National office was very concerned and responsive. They did everything possible over the past two months to contact Global Imports to solve my complaint, but Global Imports did not even respond to the requests for information from their National office. Last week, the National office rep said she finally heard back from Global Imports, gave me the name of the manager, said he told the Regional Mgr he had tried to contact me and had left me messages and was waiting to hear from me. I told her that no one had ever contacted me from Global Imports, no voice mail, messages, emails or letters. But I agreed to try again to call Mr. James Hall to resolve this conflict. Of course, when I called and left another voice mail he never returned my call. Nor did he respond to an email. I just filed a complaint with the Better Business Bureau and checked their rating for Global Imports Mini. Global Imports Mini has earned an "F" with the BBB and the BBB site states that Global Imports did not respond to any of their several customer complaints, thus they earn an "F" rating. If you expect professional service and expect a response if you have a problem--Do not use Global Imports Mini. Do not buy your Mini Cooper from Global Imports Mini--their are better, more professional dealers. If you buy there or have a service problem, they will not respond to the problem, they will stonewall you, hoping you will go away. You will have to take them to court to get a resolution on your complaint. Think about it. "F" rating with BBB. Buyer Beware.Lynnehr, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (888) 339-1319 so we can work towards a resolution. We look forward to hearing from you. Marvin Sibert, General Manager Global Imports MINI
Lynnehr, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (888) 339-1319 so we can work towards a resolution. We look forward to hearing from you. Marvin Sibert, General Manager Global Imports MINI
Above and beyond!
by RungeML on 02/27/2017From my first casual drop in to see what a Mini is about (which lasted 3 hours, 2 of which were after they closed), through my next visit where I 'rented' a Mini for the afternoon, then emails with what they were receiving in stock... until… I finally purchased my Mini :-) Marc Thomson was informative, and patient - a wonderfully professional salesman. Thanks Global Imports!AWESOME5
by Silvrdollar on 12/16/2016updated 12/28/2016Mr. Jermaine took very good care of me, he did me one when he pointed out somethings that service did not do when I brought my car in for tire replacement and some other things I needed upon my visited and gratedful for his special… attention. I would give him five stars for his service and hopefully he continues this. Thanks for thinking of helping me get lunch since being there for quite awhile, his thoughtfulness was precious. Oh and thanks to he young man that drove me to get my lunch. I luv my Mini and hope to continue to get great use out of it. I have recommended others to shop there for their interests. Thank you Jermaine, it was a pleasure and keep up the superb work!!!!!Number 5 gets 5 stars!
by nealwarren on 11/17/2016updated 11/29/2016Just bought my 5th Mini from Global Import Motors. I was, once again, a pleasant experience. The sales representative was totally professional and the sales manager was supportive as well. Will go back for number 6 in March when the new… Countryman comes out.Me, Mark and Mini
by MeMyMini on 10/21/2016updated 11/01/2016I absolutely love my Mini! It is fun to drive, feels solid and safe, and is amazingly spacious for it's size. Mark Thomson of Global Imports in Atlanta was invaluable in helping me purchase my Mini. He patiently guided me through the… different models and color, trim, and upgrade options. Then, over a five month period, he stayed in touch with me and, in the end, found the ideal combination in my new Mini. The experience of purchasing my new Mini has been absolutely joyful and much of it because of the gentle and patient Mark Thomson.Great Commitment and Service!
by Belinda20 on 10/13/2016updated 10/21/2016Staff and services is always professional. I drive out 2 1/2 hours to get my mini serviced, so for me it's important that everything gets accomplished, because it not like I can come back the next day.Josh Pruitt is the Michael Jackson of mini cooper service
by KRMiniDriver on 10/18/2016The service at Mini Cooper is always top notch and Josh works hard to make it all look easy. He takes care of every last need and does it all with a smile. Thanks for all the help!Love my new Mini Cooper S
by CherylB92 on 10/01/2016updated 10/14/2016Great Sales team, variety of models to fit everyone's needs. Love driving itMini2015
by Joeyteacher on 09/30/2016updated 10/11/2016As always the staff and service was excellent. The service tech informed me of recalls and accomplished those services also in a timely manner.
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About our dealership
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Haley Bada on 05/21/2025