Customer Reviews of Ed Voyles Kia of Chamblee
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pretty bad experience- you can do better
by Bikl F on 03/06/2021dislikes: the most egregious one: didn't honor agreement; charged more when car came in doc fees are extremely high complete disdain for customer and condescending (the Kia Telluride is a hot car; their repeated attitude was - if you don't… want the car, someone else will buy it in ten minutes) price gouging likes they didn't mess up the order?2019 Kia sorento
by Jenny Castellar on 12/31/2019I just trade my 2018 Toyota Camry for a Kia Sorento. The sales person AB Chad was great guy ,he listened to what I was looking for and helped me choose the right suv. Larry also was a awesome guy. I would( and already have) recommend these… guys to people I know. I will be a return customer , for sure.Best Purchasing Experience Ever
by JPQ70 on 07/02/2019Buying our third Kia at Ed Voyle's Kia of Chamblee was an A+ experience. Both sales exec A.B. and finance head Andrew were straightforward and uncomplicated throughout the process. They walked us in detail through all the technical and… financial aspects, and making our decision a breeze. Doing business with knowledgeable, thorough, and good natured professionals made our purchase smooth and enjoyable. They are true brand ambassadors!Great car buying experience
by DE on 03/12/2019We enjoyed working with AB Chad as well as the finance person, Andy. We are very happy with our purchase.First time car buyer - do not want to buy again
by kierarider on 05/13/2018This was my first car buying experience, and it was a very frustrating experience. The salesman I initially worked with became unresponsive when I asked him for an out the door quote on my new car, then dismissively said that he didn't… think we needed the quote until later because we weren't shopping until the weekend. (We never said this). I spoke with another associate and got a quote within five minutes, and they beat the cheapest dealership by $500. When I come in to buy, the original salesman was upset that I'd spoken to another salesman and basically put me in the middle of their dispute. I'm very happy with my car, but I truthfully should have left and just gone to another dealership. I wish management would have offered something to make up for all of the confusion and hostility. The whole experience has made me never want to buy again. However, Cori was incredibly helpful, and I did give her information to a family friend.AB Chad - Kia Niro Plug In
by Cody_P on 02/14/2018On 2-10-18 we came to the dealership just before closing and Mr. AB Chad was nice enough to stay late and assist us with finding just the right Kia Niro. He was great he showed us the stock they had as well as and gave us our choice of… options, he was very knowledgeable about the vehicle. Very kind and patient with us through the negotiation phase, and there was no pressure placed on us to buy that night, the experience was just so good I decided that the vehicle Mr. AB Chad had shown me checked all the boxes. Thank you so much for the great service and keep it up!Sold me accidented car
by Babar on 04/27/2017Dealership sold me accidented car and they didn't disclose me that the accident is reported on this vehicle when I come to know that I reached to the sales manager and asked him why you didn't show me carfax report he said we are not bound… to show car fax report to customer. They don't have business ethics. I will advice not to go this dealership. They cheat customers for their own benefit.Excellent
by Dagmar on 04/05/2017updated 04/12/2017Bought my first Kia at Ed Voyles in December .Had a great experience.Very nice and friendly dealership.Jonathan Bradley,Annaise Morning,Peter Lubczynski and Andy did a wonderful job and were very helpful.I was very satisfied with the… service they provide.Absolutely love my Kia Forte.Excellent
by Heyssell on 03/02/2017Ab Chad was very friendly and helpful. He didn't put my hopes down and he actually achieved for one of my goals/dream for this year come true. I am very happy with my new car and his service was excellent and wonderful!!!So glad I came HERE!!!!!!!!!!!!!!!
by bunnie1957_ on 02/06/2017Went to Ed Voyles on Saturday and really this dealership. Was looking for a car and know what I wanted. The Kia Soul. Well, Annalise Morning was just excellent. She went over and above helping me with the vehicle. She took her time and was… always smiling( which I loved). She was not pushy ( which I hate) and she explain everything to me. Made sure I was happy. Took a little longer that I expected, but the end results turn out fantastic. She even hooked up my Bluetooth. I love my Soul, and I will definitely will be telling everyone I know about Ed Voyles andto please ask for Annalise Morning. Thank you again Annalise!!!!!Paul Brown is awesome! Love my new 2016 Kia Soul!
by paigeski on 11/30/2016Had an exceptional experience with Ed Voyles Kia Chamblee. Paul Brown was my salesperson, and my boyfriend and I couldn't have had a more personable experience. All of our needs, questions, and hesitations were addressed before we needed to… speak them, and Paul was wonderfully candid throughout our whole purchasing experience. I feel like we got an unmatched deal because of how honest Paul and Annaise Morning were as they walked us through every step of the process. Both Piotr and Andy were totally up-front and understanding about every detail about our financing options and paperwork. From the moment we submitted an appointment contact form and were connected with Kai, to snapping some social media pictures with Paul before driving off the lot, it was a great experience - and I'm planning to go back for a free Saturday morning car wash this weekend!Great Experience
by C_Gates on 07/27/2016I recently bought a 2017 Sorento to upgrade my almost 13-year-old VW Jetta. Otha Winston and Johnathan Bradley were attentive to my needs and questions, took me out on multiple test drives in several vehicles, and were diligent in making… sure I got the features I wanted in a car that I could afford. The entire experience felt straightforward, honest, and low pressure. I look forward to continuing my relationship with Kia!AWESOME EXPERIENCE!
by koran8463 on 06/22/2016I've been searching for a car for my college daughter. She has a rigid and slight income. we had no room to be flexible with a payment. She and I went everywhere - from lies from salesman, to upselling to a new car to extremely high… interest rates. We were sick of looking. But then we found Ed Voyles. Ahhh. No lies. No BS. No upsell. Just what we wanted. It was a breath of fresh air. Larry and Allan were amazing! I will definitely go back there! Absolutely amazing experience! I have already told my sister in law and another friend to go there.****Jon Bradley & his team are the BEST****
by LexLaw13 on 05/26/2016I just purchased the car I've been leasing for the past 3 years (2014 Kia Sorento which is a great car). I have always and will always return to deal with Jon Bradley and the other members of his team. Even though I live 20+ miles away, I… am willing to travel to this dealership because of the great service and no-pressure style of Jon & his folks. They go way above and beyond for the customer, and are not your typical car sales people by any stretch! I can't recommend them highly enough, I'll never use anyone else for my car purchases!If you want to buy a Kia, shop other places.
by Victor_M on 02/08/2015Horrible sales service at Chamblee! If you want to buy a Kia, shop other places. Dealers at this location did play a rough game with me. First of all, they offered me a price for a car that was really shocking (Thank you for that… experience). After a test drive they requested to check my credit and finding it good (damage to credit score!), they refused to acknowledge the price they mentioned, offering a 25% higher price. More to that, they did not match any competitor's prices and were very persuasive and aggressive in pushing me to buy that car. I walked away after an hour of terrible service and negotiations, learning a lesson to never trust a car dealer! No wonder several of their salesman left this place for good. Hope this review will help someone to not to get into their traps :)Great Experience
by nikser5 on 09/04/2014Purchased an '15 Optima from this dealer and from start to finish, very pleased with the process. Haven't been car shopping in some time and was not looking forward to the process but John B. made it enjoyable. From the first time meeting… with him to the last, he did not once pressure us or rush us into a decision but rather suggested we take our time and do our research all the while answering every question we had. He reached out to us only to answer our questions, unlike the many salesmen at other dealerships that hounded us and continue to do so, which we appreciated greatly. Very knowledgeable and made us feel comfortable during the entire process, even continuing to help us through the financing process where we felt very fortunate again in dealing with Frank. Frank gave us many options and listened to what we wanted, didn't have his own agenda. In the end, we walked out with the car that we wanted and enjoyed the process as well. We would definitely recommend this dealer to both family and friends and suggest they ask for both John and Frank.No correspondence after the sale
by MV1972 on 06/13/2014We purchased a vehicle from Ed Voyles Kia of Chamblee. Although we are quite happy with the car, we are appalled at the lack of customer service after leaving the dealership. On May 2, 2014, we purchased a Kia Sorento. We also had a… printed voucher stating that the dealership will offer an additional member discount of $230. The exact print on the pricing certificate stated "Ed Voyles Kia of Chamblee will provide an additional $230 discount off the final negotiated price of this vehicle. You must present your Price Protection Certificate to your Dealer Representative upon arrival at the Dealer". That's pretty black and white. When we presented the voucher during our negotiations, Ryan and Josh showed us a printout and explained that they are unable to take our voucher. The explanation was very reasonable and we accepted it without any further argument. Over the next few days as we were planning our budget to cover the finances, we looked at the certificate again but did not remember the exact explanation given to us as to why it was not accepted. Over the course of the next few weeks, I sent emails to the individuals listed below merely asking for the explanation again - NOT EXPECTING to redeem the certificate. Absolutely no explanation has been given to us. We purchased the car exactly six weeks ago today (6/13/14). The following is the exact timeline of my correspondence: - 1st email sent on 5/16/2014 at 7:24 AM to Josh M. (Sales Consultant), Ryan K. (Internet Sales Consultant) with a CC to Cedric D. (Internet Sales Manager), Sebastien B. (Sales Manager), Sam R. (General Sales Manager), and Elan S. (Finance Manager). This email was my simple inquiry asking why our additional member discount was not accepted. - 1st phone call made on 5/20/14 at 6:22PM and spoke with Elan S. We had purchased a warranty for the car but opted to cancel it. He stated that he will send me the necessary paperwork to process. I asked if he received my email and he confirmed that he did but he was waiting for Ryan and Josh to handle because that is not his area. He also stated that he will let Josh and/or Ryan know to reply back to me. Elan has been the only person that I have been able to communicate with. I do not like communicating via phone call because whatever stated cannot be saved as a hard copy. Emails have time/date stamps that you can flag for follow up. - 2nd email sent on 5/23/14 at 10:56AM to the same distribution list as the first. This follow up email stated that it has been 7 days since my first email inquiry and I have not yet received a reply. I also stated that I was able to talk to Elan on the phone and that I am awaiting my new paperwork with the cancelled warranties. - Elan emailed me on 5/23/14 at 12:30PM a PDF that needed my signature in order to process the cancelled warranties. I filled it out and faxed it back to him on 5/23/14 at 1:01PM. He sent me an email on 5/23/14 at 2:09PM confirming that he received my fax. - 3rd email sent on 6/6/14 at 5:06PM to the same distribution list as the first two. In this email, I stated that it has been almost a month since my first email and again I was only looking for a simple answer to my original inquiry and not expecting to redeem the discount. I also followed up with Elan to see when my new balance (with the cancelled warranties) will show up in my account. The last part of this email mentioned that if I do not receive a reply in a timely fashion, that I will post the negative customer service that I've experienced on consumer websites. - Elan emailed me on 6/6/14 at 5:41PM answering my email. He stated that it could take up to six weeks for my new account balance to be reflected. I thanked him and he apologized. Today is 6/13/14 and a week has passed since my 3rd email. Fortunately, my new account balance is now reflected but I have YET to receive a reply from my original email from 5/16/14! It's just a simple question with probably a simple answer (that my wife and I accepted at the dealership on 5/2/14). This just shows what happens when you ignore a consumer's simple inquiry. This write-up has been posted on: edmunds.com yellowpages.com bbb.org A hard copy of all correspondence has been sent to the address of Ed and Dora Voyles in Marietta.will never go back... to many lies.
by jon118 on 11/12/2012updated 06/06/2025they got me financed but they lied to me about the start date. the lady said that my payments will start on month after they get my financing complete. that was TWO months later. I got a statement int he mail saying I was a month behind on… my first payment and I had no way to pay this. I have called over and over no one at ed voyles kia will help.. I have talked with Terry many times. Please to not buy from this dealership..Lanny Lee and Kia of Chamblee were GREAT!
by jspurlin on 09/15/2012updated 06/06/2025We got our first Kia yesterday with the help of a super salesman, Lanny Lee. He west above and beyond to answer our questions and help us get the right car. No pressure and a fair deal. He wanted to make sure that we would be happy with our… purchase. When we made a decision, then he found the right car with all the options we wanted. No pressure to take what was on the lot. I think we have found a dealership that we can trust and will help us take care of our investment. Thanks Lanny and Kia!Great Experience!!
by dmhoward on 09/16/2012updated 06/06/2025This was my first new car buying experience and Lanny in the Internet Sales Division was fantastic at answering all my questions regarding the vehicle I ultimately purchased. Lanny was great for the following reasons: he did not pressure me… and was excellent in his communication via email as my situation did not permit me to go by the dealership very often. I'd recommend Lanny and the team over at Ed Voyles!Worth the drive!!
by slucas33 on 09/17/2012updated 06/06/2025I began my search for my next vehicle online, utilizing many Internet sales specialist. Lanny Lee of Ed Voyles Kia of Chamblee won me over for my first interaction with him. He's made a career of selling cars, never settling to be just a… "car salesman"! Compassion, honesty, and dedication are three words that came to my mind when I first talked to him. Something in his voice and in his words puts you at ease when weighing your options. Living in West Point, Ga., with many GMC dealerships within a 30-45 minute drive, I chose to make a two hour drive just to purchase my 2010 GMC Terrain from Mr. Lee. There was never any pressure, no haggling over prices, no unexpected add ons. The atmosphere at Ed Voyles Kia of Chamblee isn't like your typical, fast-paced dealership where you're whirled in one office, then the next, then the next...very personal, relaxed and professional car buying experience! I would recommend this dealership and Lanny Lee to all my friends and family!
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About our dealership
Ed Voyles Kia of Chamblee is your local source for the largest selection of new Kia and pre-owned cars and SUVs in the Atlanta area. Our Atlanta dealership proudly serves Chamblee, Brookhaven, Dunwoody, Decatur, Stone Mountain, Marietta, Norcross and Alpharetta, helping our loyal customers find the vehicle they need at the price they can afford.
Whether it's the sporty Rio 5-door hatchback, the spacious and stylish Kia Cadenza sedan, a family-friendly Kia Sorento SUV or one of our environmentally-sound hybrids, there is a new Kia for every need. Not only is the Kia line one of the most affordable in its class, it is also amongst the most dependable, perfect for navigating the entire family around the busy streets of Atlanta on your daily grind.
Take a look at our new and used inventory, and then contact Ed Voyles Kia of Chamblee to test drive the car or SUV you've been searching for.
Amenities
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
Languages Spoken (2)
- English
- Spanish
So sorry to hear you had such trouble. Since you were here we have had several changes in management and things have been addressed. I do hope you are enjoying your car, even though the purchase process was not where it should have been.
by edvoyles5880 on 01/08/2013