Ed Voyles Kia of Chamblee

We purchased a vehicle from Ed Voyles Kia of Chamblee. Although we are quite happy with the car, we are appalled at the lack of customer service after leaving the dealership. On May 2, 2014, we purchased a Kia Sorento. We also had a printed voucher stating that the dealership will offer an additional member discount of $230. The exact print on the pricing certificate stated "Ed Voyles Kia of Chamblee will provide an additional $230 discount off the final negotiated price of this vehicle. You must present your Price Protection Certificate to your Dealer Representative upon arrival at the Dealer". That's pretty black and white. When we presented the voucher during our negotiations, Ryan and Josh showed us a printout and explained that they are unable to take our voucher. The explanation was very reasonable and we accepted it without any further argument. Over the next few days as we were planning our budget to cover the finances, we looked at the certificate again but did not remember the exact explanation given to us as to why it was not accepted. Over the course of the next few weeks, I sent emails to the individuals listed below merely asking for the explanation again - NOT EXPECTING to redeem the certificate. Absolutely no explanation has been given to us. We purchased the car exactly six weeks ago today (6/13/14). The following is the exact timeline of my correspondence: - 1st email sent on 5/16/2014 at 7:24 AM to Josh M. (Sales Consultant), Ryan K. (Internet Sales Consultant) with a CC to Cedric D. (Internet Sales Manager), Sebastien B. (Sales Manager), Sam R. (General Sales Manager), and Elan S. (Finance Manager). This email was my simple inquiry asking why our additional member discount was not accepted. - 1st phone call made on 5/20/14 at 6:22PM and spoke with Elan S. We had purchased a warranty for the car but opted to cancel it. He stated that he will send me the necessary paperwork to process. I asked if he received my email and he confirmed that he did but he was waiting for Ryan and Josh to handle because that is not his area. He also stated that he will let Josh and/or Ryan know to reply back to me. Elan has been the only person that I have been able to communicate with. I do not like communicating via phone call because whatever stated cannot be saved as a hard copy. Emails have time/date stamps that you can flag for follow up. - 2nd email sent on 5/23/14 at 10:56AM to the same distribution list as the first. This follow up email stated that it has been 7 days since my first email inquiry and I have not yet received a reply. I also stated that I was able to talk to Elan on the phone and that I am awaiting my new paperwork with the cancelled warranties. - Elan emailed me on 5/23/14 at 12:30PM a PDF that needed my signature in order to process the cancelled warranties. I filled it out and faxed it back to him on 5/23/14 at 1:01PM. He sent me an email on 5/23/14 at 2:09PM confirming that he received my fax. - 3rd email sent on 6/6/14 at 5:06PM to the same distribution list as the first two. In this email, I stated that it has been almost a month since my first email and again I was only looking for a simple answer to my original inquiry and not expecting to redeem the discount. I also followed up with Elan to see when my new balance (with the cancelled warranties) will show up in my account. The last part of this email mentioned that if I do not receive a reply in a timely fashion, that I will post the negative customer service that I've experienced on consumer websites. - Elan emailed me on 6/6/14 at 5:41PM answering my email. He stated that it could take up to six weeks for my new account balance to be reflected. I thanked him and he apologized. Today is 6/13/14 and a week has passed since my 3rd email. Fortunately, my new account balance is now reflected but I have YET to receive a reply from my original email from 5/16/14! It's just a simple question with probably a simple answer (that my wife and I accepted at the dealership on 5/2/14). This just shows what happens when you ignore a consumer's simple inquiry. This write-up has been posted on: edmunds.com yellowpages.com bbb.org A hard copy of all correspondence has been sent to the address of Ed and Dora Voyles in Marietta.