Rick Hendrick Chevrolet of Buford
Customer Reviews of Rick Hendrick Chevrolet of Buford
Review type:
Great Sales Service!
Rick Hendrick Chevrolet is Awesome
by ADRoach on 04/11/2023The entire staff at Rick Hendrick went above and beyond to make the experience a memorable experience. I have already been referring friends and acquaintances to Rick Hendrick since my purchase and will continue to do so. As far as… standouts in the process, Michael David and Hector both were very helpful with the entire process and Michael actually helped my wife keep our two children entertained while I was completing the paperwork. This shows that Michael is truly an asset to Rick Hendrick Chevrolet and in my opinion is a STAR employee.Hendrix
by CLadd2023 on 03/22/2023updated 03/27/2023Our sales person Leah, met with us on the lot as we arrived. We had been to several other dealerships that day and she was a welcomed change to the customer service that we had received at other dealerships. Leah discuss with us what we… were looking for and right away showed us the vehicle we were looking for with all the bells and whistles we wanted. Leah was so pleasant and made us feel so comfortable. She and Casey were very knowledgeable. They worked together as a team to move things along in our favor. Your service dept was quick to buff out a place on the Equinox the following day with Leah’s assistance. You have a good group there, hold on to them. From our experience they make Hendrix a one of a kind dealership.We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Rick Hendrick Chevrolet of Buford and we hope to see you again.
GREAT AND HONEST SERVICE
by Chaplain on 03/03/2023I appreciate the service needed when things happen, and especially preventative maintenance BEFORE things happen, by truthfully explaining what’s required or preferred as a recommendation. It’s why my family comes here from a great… distance.It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Rick Hendrick Chevrolet of Buford and we hope to see you again.
Customer Experience
by CGreen78 on 02/17/2023Great customer service and great overall experience in getting the car of my dreams. Bruce Almighty is the ultimate salesman!It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Rick Hendrick Chevrolet of Buford and we hope to see you again.
Samir
by Samir A on 12/21/2022I had a great experience at this dealership! I was helped Reggie Edward and he was super helpful!Hello Samir A, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
Will never recommend
by delay-2010 on 12/19/2022During negotiations, I wanted LoJack to be removed from price and vehicle. I was told it was done. While being rushed by Claudio to sign papers, I was told I needed to sign for after market installed equipment. I told him it was to be… taken off and he stated it’s standard to sign if even if you aren’t getting it. Later that evening, I got a text to download the LoJack app. I called the sales rep and the sales manager called me back. He stated that I had agreed to it. Informed him that it was agreed to be removed during negotiations from pricing and vehicle. He told me he would have to review and will call me back the next day. It has been over a week and nothing has been done from anyone regarding this issue. Deceiving practices.Thank you for working with us to resolve this matter.
New truck purchase
by Adnan Akbar on 09/29/2022I was wondering how can I get a new truck which is already short in the market. But I am feeling lucky because Rick Hendrick Buford's staff made it possible for me the same day. Keep the good work up and spirit high guys. Thanks a ton for… going above and beyond.Adnan Akbar It is great to hear everything was We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet of Buford done quickly and to your satisfaction!
Rick Hendricks Chevrolet Buford Georgia
by Unsatisfied on 06/23/2022In my 46 years of being a vehicle owner and operator, this was the absolute worse experience I have encountered! The "1 -Star" is only because the drop-off experience was good. It was all downhill after that. The original work that was… to be completed (a GM recall, and an issue with Stabilitrac) was not completed! I also asked for my transmission to be checked due to shifting issues. This did require work that was performed, and we will see if it is actually fixed over the next couple weeks of driving. It is better than it was. However, it is "hard-shifting" on deceleration now. So, this jury is still out. The car was to be completed in a few days. However, due to a part order it was extended to a week. However, there continued to be excuses as to why it was not done, and at the end of the day, this dealership had my vehicle for 3 weeks and still did not complete all the work. In addition, the service managers were quite unresponsive, and some were even rude. I attempted to reach a general manager or department manager and was denied. I even had to spend over $350 additional to rent a vehicle because this work was not completed as promised. This is only a brief summary of the things that occurred during this time frame. There were a lot of "reasons" why delays occurred. Some of which were acceptable. However, it is completely unacceptable to be told one thing and then to not receive that communication or to meet the deadlines that were promised. Nor is it acceptable to be treated so poorly. Again, the original work WAS NOT COMPLETED! I have saved a copy of these comments and am submitting them directly to GM, as I do not trust the owners of this survey to do so.Good service
by Mledford on 06/17/2022We appreciate the patient and thoughtful service that Ricardo provided us!Thank you for choosing Rick Hendrick Chevrolet of Buford as your first choice for all your automotive needs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Highly recommend
by Jeremy P on 06/11/2022Highly recommend Ricardo Espinosa. Jordan walks also great help in closing the deal.Thank you for choosing Rick Hendrick Chevrolet of Buford as your first choice for all your automotive needs! If you have any further questions, please give us a call. We're always happy to help!
Wonderful Experience
by Isaac K on 06/03/2022Had a wonderful experience! Ricardo Espinosa was my sales rep and I tell you what, he was probably the most honest and informative car salesman I've worked with. I would highly recommend asking for him when you call the dealership cause he… will take phenomenal care of you! The dealership is clean and organized with an inviting staff. And finance worked hard to bring us to a point that made sense for both of us.Your satisfaction is important to us, so we want to sincerely thank you for choosing Rick Hendrick Chevrolet of Buford and we hope to see you again soon! If you have any further questions, please don't hesitate to reach out!
Great service
by Cedric F on 02/08/2022The service at Buford is the bestCedric F, thank you so much for the positive review! Thank you again for leaving us this response!
Horrible
by Medreala on 02/03/2022Rick Hendricks Buford Georgia is very deceiving There finance manager harassed and humiliated a 52 year old African American woman There finance employee Casey Pnopes did a yo yo agreement on me He sold me a vehicle had me put insurance on… vehicle gave me tag and registration and told me terms of my agreement and then in 30 to 45 days he tricked me into driving 45 minutes to an hour away to his location to sign new paperwork with a higher percentage and monthly rate then when I refused he put me out of vehicle at night in blistering cold weather had me take all my belongings out vehicle and had a big male employee mean mug me and park 2 big F250s behind my vehicle that was parked directly in front of building I am suffering from anxiety can’t sleep and have missed many days of work and is sick to my stomach because of this Someone need to notify the owner of this incident not the general manager because he was rude as well this dealership has caused detrimental harm to me and I am disappointed and disgustedWill will make record of your feedback. Thank you,
Well making a record of my response is not enuff because I am still suffering from your finance department deceitfulness this world is in a pandemic and big companies are tAking advantage of consumers
Traveling
by Traveling on 04/15/2021As we were traveling we had water pump issues. Rick Hendricks Chevrolet repaired our vehicle. After some discussion with Rick Hendricks (Nancy Smith) and my insurance (Ally) we were able to get repairs done at no cost to us. I would highly… recommend Rick Hendricks (Nancy Smith) as Service Advisor). Thank you so much Nancy for your help.Traveling, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
Traveling need replacement part
by Traveling on 04/13/2021I have Ally insurance, which pays 100%. We paid out of pocket to get repaired on Saturday. Ally says they will only pay to Manufactured suggested retail price. So I am now out approximately $100 due to your overcharging. I am not… satisfied with your methods.Traveling, we truly appreciate your honest feedback. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.
Very Good Service
by Speedjock1 on 03/05/2021updated 03/11/2021Very clean facilitySpeedjock1 It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Rick Hendrick Chevrolet of Buford!
Service Department getting better
by Castillo4114 on 01/14/2021I called ahead to advise them that I was running late for my scheduled maintenance. The person on the other line said, go ahead and come in anyway; we will work on your truck in between other appointments. I was greeted at the door with no… attitude for being late. I was advised that there was a recall and given the option if I wanted the work done today. I told the service agent that I would have to come back for the recall work. I can say with an appointment or not; the maintenance department usually takes over an hour to perform an oil change, rotation of tires. Today I am glad to say the work was done in under an hour, which means that they are moving in the right direction to value their customer's time. Thank you!Hi there, we are very happy to have provided you with such a positive experience! We hope to see you soon!
GREAT SERVICE
by CHEVYLAD123 on 01/05/2021Making an appointment was so easy and hassle-free. They had my information as soon as i called in and got me in for service the next day. everyone was polite and helpful. I wouldn't go anywhere else for serviceChevylad123, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!
Awesome
by Ricky 1 on 05/23/2020I have purchased 3 vehicles in less then 2years from these guys always been a great experience. My salesman this time was the great Kingston hall. Awesome dude by way. Made me feel right at home in ever way he could. Would definitely… recommend anyone to go see him. I dont like salesmen they fast talkers. Kingston didn't try selling first he connected first witch made it easier to listen when it come time to talk sales. Highly recommended them and my dude Kingston.Ricky 1, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
BUYER BEWARE
by RNorthrup on 01/11/2020“BUYER BEWARE” They do the bait and switch. They advertise a price for a vehicle all over the internet then when you get there they tell you the price is only if you qualify for certain rebates. No where on cars.com or Autotrader does it… yes anything about this. It just states what the price is. They tried this to me over the summer. I went to walkout and then they honored the pricing. Now we are looking for a new vehicle for my wife and they tried the same BS. I’m done trying to deal locally. Going back to when I purchased here over the summer. That was a NIGHTMARE!!! The paper work was messed up not once, not twice, but three times. They didn’t even clean the windows and take the glue off where the window sticker was. The salesman was to meet me at a certain place. We gave him the address. Instead of going to the address we gave him he went to my wife’s work, which could have caused issues. Then was extremely late to begin with. Just a terrible place to do business.Casey Propes Chevy Buford
by Victor M on 12/28/2019updated 01/03/2020Casey Propes was great today. He helped me find the perfect truck. He was clear and honest throughout the whole process. Definitely will be back to do business with him.Victor M, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Chevrolet Silverado 1500
Chevrolet Silverado 2500HD
Ford F-150
Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet of Buford
by Tiffany Pendley on 05/01/2023