Rick Hendrick Chevrolet of Buford

In my 46 years of being a vehicle owner and operator, this was the absolute worse experience I have encountered! The "1 -Star" is only because the drop-off experience was good. It was all downhill after that. The original work that was to be completed (a GM recall, and an issue with Stabilitrac) was not completed! I also asked for my transmission to be checked due to shifting issues. This did require work that was performed, and we will see if it is actually fixed over the next couple weeks of driving. It is better than it was. However, it is "hard-shifting" on deceleration now. So, this jury is still out. The car was to be completed in a few days. However, due to a part order it was extended to a week. However, there continued to be excuses as to why it was not done, and at the end of the day, this dealership had my vehicle for 3 weeks and still did not complete all the work. In addition, the service managers were quite unresponsive, and some were even rude. I attempted to reach a general manager or department manager and was denied. I even had to spend over $350 additional to rent a vehicle because this work was not completed as promised. This is only a brief summary of the things that occurred during this time frame. There were a lot of "reasons" why delays occurred. Some of which were acceptable. However, it is completely unacceptable to be told one thing and then to not receive that communication or to meet the deadlines that were promised. Nor is it acceptable to be treated so poorly. Again, the original work WAS NOT COMPLETED! I have saved a copy of these comments and am submitting them directly to GM, as I do not trust the owners of this survey to do so.