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Rick Hendrick Chevrolet of Buford


4490 S Lee St, Buford, GA 30518 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (12) No (0)
Service Rating
Recommend:
Yes (5) No (1)
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Dealership Service Review

5 out of 5 starsservice Rating
Service Department getting better
Written by Castillo4114 on 01/14/2021

I called ahead to advise them that I was running late for my scheduled maintenance. The person on the other line said, go ahead and come in anyway; we will work on your truck in between other appointments. I was greeted at the door with no attitude for being late. I was advised that there was a recall and given the option if I wanted the work done today. I told the service agent that I would have to come back for the recall work. I can say with an appointment or not; the maintenance department usually takes over an hour to perform an oil change, rotation of tires. Today I am glad to say the work was done in under an hour, which means that they are moving in the right direction to value their customer's time. Thank you!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Tiffany Pendley on 01/18/2021
Dealer Response
Hi there, we are very happy to have provided you with such a positive experience! We hope to see you soon!
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