Customer Reviews of AutoNation Volkswagen Mall Of Georgia
Review type:
Top shelf customer service
VW Autonation ( Mall of Georgia) truly has your back❣️
by Sumsi@1 on 05/05/2025I used to dread auto problems…not that I welcome them now but at least I know VW Auto Nation ( Mall of Georgia) has my back. Brian in the service department is the best. I had two bald Tyres and my husband thought we should replace all… four. VW Auto Nation is having a deal right now. We compared prices and believe you me…VW AutoNation beat even Walmart…and added guarantees and amazing service. What more could one ask for? ( May be no more car troubles but that’s impossible 😂) Thank you Brian.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!
Quick and friendly service
by MarcS_88 on 02/06/2025Went in two hours before my appointment since I was in the area. I was worried I may have to wait until my appointment time, but they took the car back right away and performed the work. They even finished ahead of time.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Top shelf customer service
by Esteban on 09/22/2024We were in the dealership for several hours, eventually buying a car. Each person in the dealership would stop and ask if we were being taken care of. One gentlemen paused his lunch to check on us. Friendly and courteous and every… opportunity.Hello, we are very happy we could provide you with a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Very Helpful
by Mary Harding on 07/18/2024He was very patient with my during my first car purchasing experience!Hi Mary, thank you for taking the time to leave a review for us at AutoNation Volkswagen Mall of Georgia. We're happy we could meet your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Experience
by MarcusB on 07/11/2024Our sales consultant, Christopher Rozier, was very professional, knowledgeable and made the painful experience of buying a car much more pleasant than it usually is. He took a lot of time to not only find a model that had all the features… my wife was looking for but he made sure my wife knew how to work all the technology in the Atlas Cross Sport and get her comfortable with the car. I wasn't looking to trade our car but the Sales Manager worked out a good deal.I would highly recommend this dealership to anyone.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Great dealership and friend staff
by rrahman on 05/31/2024It was an overall smooth and pleasant experience for me. Thanks to Sami (sales consultant) and Katerina (finance manager). We definitely recommend anyone who's looking for a new car. I bought VW Taos 2024 and I am loving it so far.Hi Rrahman, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Volkswagen Mall of Georgia! If you ever need help, just give us a call. Happy motoring!
VWs best spot for service.
by NTerrebonne on 05/23/2024Outstanding service, customer wise and vehicle. Never felt as comfortable and honestly taken care of as I did here. Professionalism was top notch by all service technicians and service managers. Highly recommend this VW location.We appreciate you taking the time to leave us a response! If you ever need help, just give us a call. Happy motoring!
New tire
by Flat tire on 04/04/2024It was so easy and painless to get a new tire. The service rep had everything ready and had it done quickly. This was Saturday I didn't think I could get it fixed but they made it happen.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service Experience
by 24_Golf_R on 03/30/2024Thanks to James Cumbie and team, my car's navigation no longer says I'm driving in a lake. All the work was done correctly and efficiently. And the communication and professionalism from James was top notch. Highly recommend!Hi, we appreciate you taking the time to leave us a response. We appreciate your recommendation of AutoNation Volkswagen Mall of Georgia and we hope to be of service again in the future.
Doesn't follow up after the sale
by Rebecca Seitz on 03/19/2024I bought a 2024 VW Atlas February 10th, 2024. The purchase went smoothly and I was very happy with the service I received at the time. I even left a great review! At signing, I was given a "we owe you" sheet of paper for a bubble in the… tint on my driver's side window. I was promised by Amir that I could come in the following Friday for a 1:00 pm appointment with the window tinting guy and have it fixed. I showed up and no appointment was made like I was told it was and the window tinting guy was not there. The following week, Amir was on paternity leave. I was given Phil's contact information to email to set another appointment up to fix my window tint and he never responded to my email. I waited till the next week to try and contact him again; Phil did email me back saying he would make sure 100% that he would get it set up for that Friday. Tuesday of that week I called and emailed to try and verify my appointment and no word back from Phil. I went to the dealership again Friday March 8th at 9:00 am, to see if I could get this resolved and talked with Irnes. He told me the window tinting guy was not there again and that he would personally take care of this and would call me back. Here we are 3/19/2024 and I haven't heard from Irnes, Phil or Amir and my window is still not fixed. After many emails, phone calls, and going to the dealership with no resolve, I have come to the conclusion that this dealership is all about making the sale but could care less about their promises given after the sale is complete. I would be very hesitant to accept a "we owe you" from this dealership as they have proven that they do not stand by their word. I am very disappointed as the sales transaction went very smoothly, but the follow up is hardly to be desired, and could even qualify as fraud. Unhappy Customer, Rebecca SeitzHi Rebecca, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Bought an ID.4
by Preston on 02/16/2024This is my second vehicle purchase from the dealership. I would not have returned if the first purchase, a VW GTI, wasn’t good. This was another good experience. Knowledgeable sales staff and quick processing.Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Buying experience 2024 VW Jetta
by Lunchbox on 02/15/2024From beginning to the delivery of my new car was outstanding! Sami my salesman was outstanding in every way. Highly recommend this VW Dealership to anybody!!Hi, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Austin Parsons
by Mike-79 on 02/10/2024I bought a car remotely without ever having visited the dealership. Austin Parsons made all parts of this easy. He quickly built trust with continued honest feedback which is something I never experienced before with salespersons. It was… clear I would buy the car after he and I established this trust.Hi Mike, we are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!
Service Review
by VMH1234 on 02/06/2024Great, efficient and fantastic follow up w photos of the service performed.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Worst Car buying experience of my life
by MrEngineer on 01/23/2024I have no complaints with the sales person and the initial purchase experience, but it quickly went down hill from there. A few days after purchasing the car I was able to see the loan under my bank account and noticed that my down payment… had not been included (which was a significant amount). In essence the dealership received a check from the bank for the amount before my down payment. I immediately called the dealership and was promised it would be taken care of within a few days. Long story short, after many phone calls to the financial manager and the general manager, lots of lip service and straight up lies, it took 45 days to resolve. Here is the second part to this story which unfortunately is all true. Part of the purchase agreement was to repair three small punctures in the driver’s seat cushion. The car has been taken in twice to get this repaired and each time only after a few days the repair product has rubbed off on my clothing exposing the punctures. This was never resolved. Another issue was my registration was not transferred to the state. I called the county after 30 days and they had not received anything from the dealership. I called the dealership and they said it was overlooked. It took them another two weeks to call me back regarding the registration.Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (678) 807-4171 to discuss what we can do to help.
Glenn Zakany
by Nothappy on 01/14/2024I have never had such a hard time paying full list for a car in my life! No good communication, no wire instructions, no overnight of docs to sign. I paid for delivery by truck and it was drove delivered. Came with bed cover that was not… installed. It was supposed to have cover for removeable tops that did not arrive with car and were not part of the deal apparently.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (678) 807-4171 to discuss what we can do to help.
Thumbs-up for Ena Adabamu
by Hongbin Wang on 12/27/2023I wanted to purchase a 2023 TAOS to replace my wife's damaged Toyota RAV4 but could not find a suitable one. Ena showed a good understanding on our purpose and introduced a 2022 one which we loved at the first sight. So far, we are happy… with this vehicle and the deal with Auto Nation.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Pre-owned inspection
by David.K on 12/10/2023I was considering buying a used VW GTI. I don’t know a lot about this make so I took it in to the dealer to get checked out beforehand. My service write Trey knew a lot about VWs and GTIs specifically. He did a great job explaining what… had already been fixed and what is coming up. I ended up buying the car.Hi David, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Dom Martelli
by Dom Martelli on 12/05/2023Everything was great from Sales to finance to education to pick upHi Dom, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
He told me to turn on the recycle button….🙄
by Ericca 2Cs on 12/05/2023Of course, the actual sale went smooth on 10/20/2023 but within the first 3-4 days I noticed that the vehicle had some issues. One in particular that stood out, was the fact that whenever I turn on the heat or the defrost, the cabin of… the vehicle quickly fills up with strong gasoline fumes🥴 Also, while the heat/defrost are on if one were to stand outside of the car or even walk up on it, they too could smell the strong scent of gasoline around the vehicle. ⚠️This is definitely not normal! FIRST ATTEMPT: I brought the vehicle back to the dealership six days after my purchase only for several guys to stand around it and one in particular being the service manager Sean, who with a straight face told me that, “This was something normal, and that I needed to turn on the “air recycle” ♻️ button so that the fumes wouldn’t engulf the cabin”. Seriously! He never once actually took the vehicle to be looked at by any of the mechanics in the service department. And I later found out that they received the vehicle roughly around October 13th and I purchased it seven days later on the 20th; which makes me wonder if it was properly inspected at all. I now know for a fact it wasn’t detailed cleaned before I got it ( whole other story)🤦🏽♀️ so who’s to say, they actually went over the vehicle and gave it a full mechanical inspection. SECOND ATTEMPT: Last week starting Monday, November 27 I called the service department each day for the following three days and left a message for the service manager Sean in hopes that I could speak to him about scheduling some type of diagnostic. NONE OF MY CALLS WERE RETURNED. THIRD ATTEMPT: I’ve since scheduled a diagnostic appointment with the vehicle’s brand at a separate dealership outside of AutoNation looking for an unbiased opinion of what is causing the gasoline fumes to blow into the car. My only problem now is that this diagnostic is gonna cost me $255 per hour and I don’t think I should be the one paying for it🤔 One thing for sure and two things for certain I know that the company I’m finance with has documentation of this concern and if I need to give them a call and tell them to cancel the financing I’m sure it won’t be a problem. All I’m asking for is some integrity and some assistance from AutoNation Volkswagen in Buford Georgia.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Yes, I would appreciate a call of concern to address the diagnostic results.
Best experience ever.
by Cesareg on 12/01/2023These people are amazing, as soon as you get there, they are able to take care of you, fantastic waiting area, and keep you informed during the entire process… get ready to see your car in the videoHi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Volkswagen Atlas
Volkswagen Taos
Volkswagen Jetta
Volkswagen Tiguan
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we are very happy we could provide you with a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Phoenix Grant on 09/24/2024