AutoNation Volkswagen Mall Of Georgia

I bought a 2024 VW Atlas February 10th, 2024. The purchase went smoothly and I was very happy with the service I received at the time. I even left a great review! At signing, I was given a "we owe you" sheet of paper for a bubble in the tint on my driver's side window. I was promised by Amir that I could come in the following Friday for a 1:00 pm appointment with the window tinting guy and have it fixed. I showed up and no appointment was made like I was told it was and the window tinting guy was not there. The following week, Amir was on paternity leave. I was given Phil's contact information to email to set another appointment up to fix my window tint and he never responded to my email. I waited till the next week to try and contact him again; Phil did email me back saying he would make sure 100% that he would get it set up for that Friday. Tuesday of that week I called and emailed to try and verify my appointment and no word back from Phil. I went to the dealership again Friday March 8th at 9:00 am, to see if I could get this resolved and talked with Irnes. He told me the window tinting guy was not there again and that he would personally take care of this and would call me back. Here we are 3/19/2024 and I haven't heard from Irnes, Phil or Amir and my window is still not fixed. After many emails, phone calls, and going to the dealership with no resolve, I have come to the conclusion that this dealership is all about making the sale but could care less about their promises given after the sale is complete. I would be very hesitant to accept a "we owe you" from this dealership as they have proven that they do not stand by their word. I am very disappointed as the sales transaction went very smoothly, but the follow up is hardly to be desired, and could even qualify as fraud. Unhappy Customer, Rebecca Seitz