Customer Reviews of AutoNation Toyota Mall of Georgia
Review type:
Cross your path with a Corolla Cross!
Excellent Service
by infin07 on 10/23/2023Took my car in for an oil change and ended up needing new tires. When above and beyond my expectations. Very pleased.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mrs
by Godsservant on 10/23/2023Got there the morning for recall work but parts were not in …he took care of usHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Work Front Brakes
by Russcat2 on 10/19/2023I needed front brakes on my vehicle Paul Kim my advisor was courteous and professional. Staff always friendly from the service bay attendants to the shuttle service. I had Toyota coupon for brake service and they applied it towards… service.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
I don't understand what a review title is...
by ??????? on 10/20/2023Bobby was the gentleman that helped me. He was very welcoming, informative, and listened to my concerns and answered my questions with satisfying results.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Rav4
by Bonnieh on 10/19/2023Very pleasant also helpful in the question I asked.Hi Bonnieh, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Had tires rotated
by Karen K on 10/19/2023As usual, the person I dealt with was very courteous, mannerly and informative. I had my tires rotated and also thought I was due for an oil change. The gentleman informed me that I wasn't due for an oil change for another 5,000 miles, as… the synthetic oil change is good for 10,000 miles. A lot of places would do it and charge you even though it wasn't needed. Nice to know Toyota Auto Nation doesn't work that way. I appreciate honesty.Hi Karen, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
New car purchase
by elysaught on 10/17/2023Maxwell was great to work with! He walked me around and through the car extensively. He spent a lot of time showing me special functions and features on the car. Anderson in the finance department was very personable and professional.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Really good experience
by jzstancil on 10/16/2023Ethan was good and efficient. He clearly explained everything and and did his best to help me. I do not know much about cars and this is my first time to visit the service department, but ethan made the whole process painless.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
What a disappointment
by Disappointed on 10/13/2023I wanted to reduce my payment but going from a top of line model to bare bones turned out to be too drastic a change. I mentioned several bells and whistles I liked and was told the new vehicle came with those. SURPRISE! They were not. And,… that's not the only area that was less than transparent. This was the 5th new vehicle I purchased from this dealership. As a repeat customer, i should have been treated like an asset. Not only will I not buy another vehicle from this dealership, I probably will not purchase another Toyota.Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (770) 674-6083. We hope to hear from you.
10K service
by Ahofman on 10/12/2023Extremely friendly, service completed timely, nice waiting area. Only negative were greasy hand marks all over drivers door inside & out & steering wheelHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
I know own the car of my dreams.
by Breedlove on 10/11/2023Great experience at AutoNationToyota Mall of Georgia. They helped me get the car of my dreams. I now own a brand new Toyota 4Runner! I am in love with it. Jorge was awesome! Couldn’t ask for a more.Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Otis Rocks
by JM on 10/11/2023Otis in the sales department did a great job. Upon pick up of my new vehicle, Otis was very knowledgeable in going over how the features are used. The only negative, was the showroom is absolutely freezing.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Satisfied with car maintenance results
by SeanWhang on 10/09/2023Of course, it's a place I trust, but it's as satisfying as I expected. The working staff also helps kindlyHi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Service advisor- Map Mouth
by Melissa S on 10/05/2023He was very helpful and got me the help I needed every time I went. I will always enjoy my time coming here thanks to people with his great positive service. Thank you!Hi Melissa, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Highlander Service
by irep4you on 10/04/2023As usual Paul Kim our service advisor gave me great and punctual service. Had 7:30 am appt and was out of there 50 minutes later. Thanks PaulHi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Mall of Georgia. Drive safe, and we'll see you on the road.
long wait even with appointment
by tsrif tsal on 09/29/2023long wait just for oil change. not welcoming when entering service area.Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (770) 674-6083. We hope to hear from you.
Great. Service
by C. Daniel on 09/26/2023The service men were friendly, professional, and helpful.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Car service review 9/25/2023
by Bingmei Wang on 09/27/2023Paul did great work, the other staff were very accommodating.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Routine service
by Tundra Dan on 09/26/2023Professional and courteousHello Tundra, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Excellent Customer Service
by davideis on 09/25/2023I never hesitate to bring my Sienna to AutoNation Toyota, knowing that I’m good hands with Paul Kim handling my appointment. And last Saturday’s appointment confirmed this once again when I found that Paul was training a new service… advisor. Paul has the gold touch!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
GREAT SERVICE,PRICE FOR SERVICE NOT SO GOOD...
by Zorro T on 09/23/2023Clean environment,glad i didn't have to wait..cause of the loaner..Al is a good service advisor....Hi Zorro, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Helen, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Mall of Georgia! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
by Sydney Turner on 05/23/2025