Customer Reviews of AutoNation Toyota Mall of Georgia
Review type:
Cross your path with a Corolla Cross!
Cross your path with a Corolla Cross!
by Helen K on 05/21/2025I've had my Toyota Corolla Cross for almost 2 weeks now. I love the car! I bought a 2023 with 30,000 miles. Elijah Salemi showed me and my husband the car on a Sunday. I was impressed with his salesmanship. He was not high pressure at… all. Elijah makes you feel that when you are talking to him, there is no other issues on his plate. He answered all our questions and gave us all the time we needed. We came back the following Saturday and took a road test. Both my husband and I drove the car. The car drives smooth. When we returned to the showroom we sat down and negotiated the trade in on my Honda CRV. We put down some extra money to keep our payments down. I appreciate Elijah for taking the time to sit in the care and tell us about the bells and whistles on the car. He even tried to get me some floormats, because there were none in the car. I had to buy those extra but well worth it. We even considered buying 2 cars, one for me and one for my husband, but his will have to wait for now. Thank you, Elijah!Hi Helen, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Mall of Georgia! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Service for first 5000 miles
by Sharadabk on 05/20/2025Awesome customer service with not a long wait time! Great videos of the work getting done on the vehicle! Enjoyed their exotic coffee too while waiting for the service!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Replace all fluids in vehicle
by Firemedic#1 on 05/12/2025First time here, was greeted promptly and all paperwork done right away, job was done in the time that was said, completely satisfied with everything.Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Excellent Service and Great Waiting Environment/ Transportation Options
by jr1982ld on 05/06/2025No other way to put it; Paul Kim in service was a Rockstar!! He works closely with you as a customer to only recommend the services you really need AND at the appropriate mileage/ timing, never pushing unnecessary services like… dealerships. Providing timely communication throughout the process, he demonstrates he truly cares about you as a customer. Great waiting environment and transportation options as well. Highly Recommend this service department and our "guy", Paul!!!Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota Mall of Georgia and we hope to be of service again in the future.
Service dept
by Antonio on 04/21/2025Paul the tech advisor provide the best customer service. He was respectfully and knowledgeable.Hello Antonio, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Maintenance check
by Joanne timko on 04/22/2025I was greeted wonderfully. But when my car was finished, I didn't know it was finished. I usually keep my phone on mute when I'm in public places so as not to interrupt people in the waiting area. After over an hour of being there, I looked… at my phone and I had a text from my service guy, Al, sing that o could get my car at my convenience. I ended why he didn't just come in to the waiting room and tell me. And then when I went to the service desk to retrieve my keys, he wasn't there. So, I say down. After a bit, the man who was another station asked me why I was there. Ugh. When I told him, he said al want there at the moment and he took care of me. It was just odd. Aaaand... they didn't wash my car. Lol. SmhHi Joanne, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (770) 674-6083 to discuss what we can do to help.
35k service
by AW280Kendall on 04/22/2025While visiting Georgia from Virginia, I needed service. I returned to AutoNation Toyota in Buford, Georgia. My previous service advisor, Alen, was available to take care of me. Turns out I needed tires as well and they were actually in… stock so I could return to Virginia with no issues.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
service representative
by Boodram on 02/25/2025Edmunds went above and beyond to help me yesterday with my car serviceHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Routine maintenance
by Daniel. on 02/10/2025I was assisted by David, he was great! Very friendly, communicative, answered my questions, and offered thorough explanation to service details. Kept the process straightforward and easyHi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Mall of Georgia. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by KevinTacoma on 12/24/2024On my 3rd vehicle purchase through them. Great service, they have not let me down in 5 years. Highly recommendThank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Una experiencia muy buena 👍🏻
by Jose Lopez on 08/06/2024Muy buen servicio y todo bien, y la atención excelenteHola José, tenemos expectativas muy altas para nosotros, por lo que es gratificante saber que tuviste una gran experiencia con nosotros. No dudes en llamarnos si alguna vez necesitas algo. ¡Cuídate en la carretera!
Horrible buying experience
by Bryant Gomez on 07/27/2024I am very frustrated with my new car buying experience. I bought a new car so I wouldn't have to worry about making any repairs. I want to share my experience with the hopes of helping someone who doesn't have to go through what I went… through. You don't expect a brand new car to have anything wrong with it but in my case things went from bad to worst. The rear tint and driver rear side had some bubbles that I wanted fix. Brought it in to the dealership and trusted them with my vehicle and I trusted the issue with the tint would be fix. After receiving my vehicle, the next morning I noticed that there was a lot of water in the trunk and everything was soaking wet (see video). They explained to me that it was their mistake and that the service technician applied way too much water. The solution was to dry it and make sure to fix the tint again because it still didn't come out right. New Car Manager Bill Beckstrand said I was overreacting to the situation when I found water in the car. It was a mistake and that it would be fix. He downplayed the issue and gaslight my concerns. 6 days later I went back to receive my car and I couldn't inspect it but again I trusted the issue was going to be fixed and no more issues would arise.That turned out to be an error because the next day I noticed cracks on the rear windshield. Googled what kind of cracks they were and found that it could be stress cracks. It's the most reasonable explanation to the cracks in the rear windshield the temperature fluctuation caused the glass to weaken and crack. I invested a lot of money on a new vehicle but im still having to get things fixed.Hi Bryant, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Our manager would like to speak with you more regarding this matter. Please reach out to us at (770) 674-6083. We look forward to hearing from you.
The way to do business!
by Joseph Alexander on 05/22/2024I had the best experience with Toyota AutoNation Mall of Georgia, Buford! Sales Representative Luis Prato Very Honest!! A++ that’s how you do business!! Love my 2024 Toyota Tacoma TRD Sport XP!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great customer service.
by Carl Jacobs on 05/08/2024My service advisor Alen, was very courteous and professional. I understand that while the part had to be ordered, Alen was able to make sure that I received an extra discount for my inconvenience.Hi, we are pleased to hear you had such a positive experience with us, Carl! Don't hesitate to call us if you ever need anything. Be safe on the road!
Ask for Tameeka Royster - you won't regret it!
by ldurand2050 on 04/12/2024Tameeka Royster is THE BEST! She came up to the front and greeted me, we sat and talked about what I came in to look at and why, and what my goal was to make it make sense for my budget. Smart, professional, personable and kind, I felt like… we had been friends for years. Thank you for being there on a Sunday and assisting me with the purchase of my RAV4! It was a good experience, thank you!Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Mall of Georgia. Feel free to stop by if you ever need any more help.
RAV4 Hybrid
by Alyssa C on 04/04/2024Josseline made my FIRST car buying experience seamless and without any stress.Hi Alyssa, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Mall of Georgia. Don't hesitate to call us if you ever need anything. Be safe on the road!
New Car Sales
by Danielle J. on 03/26/2024I had the best experience at Toyota Mall of Georgia. It was amazing. Their service was great and the employees were so friendly! The best part was that there wasn’t a long wait. I was in and out just a little over an hour. They will most… definitely be getting more service from me!Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Excelent service!!!
by Josue Mares on 03/25/2024Joffre its the Best person that i have the pleasure to meet, in the last time i cant bought a car ‘cause any one cant understand that i need, but with joffre i only need 10 minutes and i bought the new corolla, Toyota mall of georgia the… Best dealer ever.Hi Josue, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Wonderful Experience
by A. Cook on 03/17/2024Easy and efficient car buying experience. Our sales rep was knowledgeable and caring. Best car buying experience we have had.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Compra
by Ninguno on 03/12/2024Muy buen servicio, atención al cliente y confianza brindada por la Ejecutiva de Venta Adriana Suárez, excelente súper recomendadaMuchas gracias por la cálida recomendación del equipo aquí en AutoNation Toyota Mall of Georgia. No dudes en llamarnos si alguna vez necesitas algo. ¡Esté seguro en el camino!
Honest and convincing sales person - Victor
by JayaKrishna on 03/10/2024This car showroom is one of the best, must say one in elite. Because, they have of all kinds of sales associates staff who can speak multiple languages and helping the customers in their own languages. The sales person I met was Victor, he… welcome us and he tried his best to show all of the options available from used cars to new hybrid cars and finance to lease. Explained very cleverly and helped us choose brand new corolla hybrid. His way of convincing us to buy a brand new car instead going for used cars. He and his colleagues offered us zero payment options with low interest on financing with toyota finance services. They stayed late almost 11 pm they closed all my paper work and they are very clever and understand our concerns personally. I respected their work and appreciate all the staff interacted with me. As of car experience, I am feeling good at the moment. Features are good and car performance is good enough. I will post another couple of reviews after every 1000 miles I drive, that would be really helpful to all the future consumers and toyota lovers.Hi, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Helen, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Mall of Georgia! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
by Sydney Turner on 05/23/2025