AutoNation Toyota Mall of Georgia
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Dealership Service Review
service Rating
Maintenance check
Written byon 04/22/2025
I was greeted wonderfully. But when my car was finished, I didn't know it was finished. I usually keep my phone on mute when I'm in public places so as not to interrupt people in the waiting area. After over an hour of being there, I looked at my phone and I had a text from my service guy, Al, sing that o could get my car at my convenience. I ended why he didn't just come in to the waiting room and tell me. And then when I went to the service desk to retrieve my keys, he wasn't there. So, I say down. After a bit, the man who was another station asked me why I was there. Ugh. When I told him, he said al want there at the moment and he took care of me. It was just odd. Aaaand... they didn't wash my car. Lol. Smh
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Theo Sanders on 04/23/2025
Dealer Response
Hi Joanne, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (770) 674-6083 to discuss what we can do to help.
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