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AutoNation Toyota Mall of Georgia


3505 Buford Dr, Buford, GA 30519 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (40) No (3)
Service Rating
Recommend:
Yes (108) No (5)
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Dealership Sales Review

1 out of 5 starssales Rating
Horrible buying experience
Written by Bryant Gomez on 07/27/2024

I am very frustrated with my new car buying experience. I bought a new car so I wouldn't have to worry about making any repairs. I want to share my experience with the hopes of helping someone who doesn't have to go through what I went through. You don't expect a brand new car to have anything wrong with it but in my case things went from bad to worst. The rear tint and driver rear side had some bubbles that I wanted fix. Brought it in to the dealership and trusted them with my vehicle and I trusted the issue with the tint would be fix. After receiving my vehicle, the next morning I noticed that there was a lot of water in the trunk and everything was soaking wet (see video). They explained to me that it was their mistake and that the service technician applied way too much water. The solution was to dry it and make sure to fix the tint again because it still didn't come out right. New Car Manager Bill Beckstrand said I was overreacting to the situation when I found water in the car. It was a mistake and that it would be fix. He downplayed the issue and gaslight my concerns. 6 days later I went back to receive my car and I couldn't inspect it but again I trusted the issue was going to be fixed and no more issues would arise.That turned out to be an error because the next day I noticed cracks on the rear windshield. Googled what kind of cracks they were and found that it could be stress cracks. It's the most reasonable explanation to the cracks in the rear windshield the temperature fluctuation caused the glass to weaken and crack. I invested a lot of money on a new vehicle but im still having to get things fixed.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Nora Sutter on 07/30/2024
Dealer Response
Hi Bryant, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Our manager would like to speak with you more regarding this matter. Please reach out to us at (770) 674-6083. We look forward to hearing from you.
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