Customer Reviews of AutoNation Hyundai Mall of Georgia
Review type:
santa fe 2024 ArgenisGarcia
DO NOT BUY
by Ashley W. on 08/28/2023Do not buy from this sales team. They are [non-permissible content removed] and shady. I bought a vehicle from them and 2 months later the car needs serious service (“oil consumption issue”). I was given the option to trade in the vehicle… or continue with the service. What a joke. Their version of trading in is adding $4000 of negative equity and double a car payment. It’s a joke. These people try to say they’re “doing me favor.” They gas light you into thinking that they’re helping and when they’re met with hostility, they deflect. It’s everyone else’s fault. Anyone but theirs. Save yourself the time and energy, find another dealer.Hi Ashley, we're disappointed to hear of the negative experience you had at our location. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (770) 674-6079 -- we hope to hear from you soon.
Oh Destiny, if you only knew the conversation I had with your GM. I wouldn’t have posted this review without doing everything I could to make it right. Unfortunately, the sales team didn’t have that same mindset.
Multiple services performed
by Terry T on 08/28/2023Brought my Sonata in for brakes, alignment, oil change / tire rotation. Check-in with Albert was quick and easy, same with checkout. All work was done same day.Hi Terry, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Tire balance issue
by Karen s on 08/25/2023Brought vehicle in due to slight balance issue Service recommend to start with balancing the tires since this is a new vehicle and I did not have any shaking in the steering wheel and that worked. They said one tire was pretty out of… balanceHi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Great customer service
by PaulWilliams on 08/25/2023Their service dept is fast & friendly and rhey go the extra mile for their customers. The service area is nice & clean, and their waiting area is comfortable with complimentary drinks / snacksHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
30,000 Mile Maintenance
by Hepburn on 08/25/2023Bre was amazing, helpful, kind and bubbly.Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Phenomenal Service
by migman24 on 08/25/2023My Service Advisor Amy G. was constantly keeping me advised as to progress of repairs even when things were a little aggravating and she was always professional, Service Manager Justin B went toe to toe with Hyundai to get them to take… care of all the repairs, I was elated, It was a long wait but in the end well worth it.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
I'm Satisfied!
by Daria K. on 08/23/2023Their cervice center is great! I have gotten an oli change there and wheel alignment done and I was given a relatively good price. Albert employee who helped me was very nice and attentive answered all of my questions was very helpful,… explained everything. When they give you an estimate and you liked the price make sure make a use out of it cuz the price might go up on a certain job that you need to get done. Overall a great place to keep your car maintained.Hello Daria, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
First Maintenance on 2023 SanraFe
by Bob Service on 08/12/2023Very pleasant people. I made my appointment in person a few weeks prior to getting my first (8,000 mile) maintenance performed. Although I did have trouble using the app to set my appointment I had to go to the dealership to ask a few… questions regarding all the. Ella and whistles in my new car. Once they saw my mileage they asked if I had already set my maintenance appointment. I said I tried several times on the app and thought it was. Set the following week. The salesman (Willie) went to confirm my appointment and it was determined my appointment wasn’t showing. So Willie got me an appointment the following week. When I got to the service department the day of my appointment I was met by Sar who was expecting my arrival and had paperwork ready for me to sign. He explained what was going to be done with my car and showed me where I could wait. After done with the maintenance another person (Breannah) checked is out and and showed us to our car which was just outside the service department. Everyone who we met while at the dealership was, and have always been, very friendly and helpful including Peter.Hi Bob, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Good service as always
by Clarebear628 on 08/12/2023My car would not crank without a jump. Took it to hyundai MOG and Ty got me fixed up right!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
10
by Farideh on 08/09/2023Albert Dennis was professional and so friendly and helpful. Thank you, AlbertHi Farideh, we're happy you found our staff to be so supportive during your experience here at AutoNation Hyundai Mall of Georgia. Please let us know if there is anything else we can do for you; we are more than happy to help!
I loved it.
by Mayelis on 08/08/2023I loved the attention, from the beginning. Kiara was the first person to diligently contact me, she answered any questions I had and made everything easy for me so that I could have the information, via email, which I really appreciate… since time is very precious to me. When I went to see the vehicle and take a test driving, I was attended by Rashaan who also offered me excellent service, answering all the additional questions I had, everything was fast and efficient. One of the things that I liked the most is that at no time did I feel pressured, they were not calling me all the time and insisting on me, they let me make my decision. Thank you so much, guys. Keep up the good work.Hi Mayelis, we're happy you found our staff to be so supportive during your experience here at AutoNation Hyundai Mall of Georgia. If you ever need help, just give us a call. Happy motoring!
Highly Recommended Service center
by Gurunathan on 08/04/2023Had a good experience. Went for regular preventive maintenance. Easy online appointment booking, on time service, recommendation on changes-must do and nice to do, upfront pricing and good work done. I waited in Lounge and worked from… there. Good Wifi and work desk arrangement. Overally very satisfied and will come back again for next service.Hi Gurunathan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Amazing Experience one can imagine.
by Muktesh on 08/01/2023Service performed on 7/31/2023. Another amazing communication regarding services to be done and what service is most important for vehicle's health and safety. Bre has been an amazing advisor. She is an asset to AN Hyundai of MOG. 10/10 for… her advices and detailed explanation about the services.Hi Muktesh, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cruise control radar
by Jose V R on 07/30/2023Radar calibration. It was done in the time frame that was scheduled.Hi Jose, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Diagnostic nightmare
by Overpriced on 07/21/2023Went to get help with check engine light. Hoping warranty would help but did not. Price for repair was unrealistic. Was charged for diagnostic.Hi, we are deeply disappointed by your experience at AutoNation Hyundai Mall of Georgia. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (770) 674-6079 to discuss what we can do to help.
Sherry Kimbrell
by notme 3 on 07/11/2023Hassan Turner was our Service Rep..He was very professional and courtious...The car was ready in a timely manner.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Chan Park, best dealer
by Seong Bae on 07/11/2023I went to rick Case the same day, Nobody really was welcoming. Everyone was just too busy AutoNation with Chan, helped me with everything I needed. You made my dayHi Seong, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Excellent Service
by Harry Choi on 07/06/2023Perfect on timeHi Harry, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Pleasurable car buying experience
by PickiePete on 07/03/2023From the amazing smiles, friendly, helpful attitude despite the fact that we arrived late in the day, to the quick responsive emails to solve even the smallest of issues, this staff is the most helpful automotive staff I've ever… encountered. Kiara Clark was our salesperson, Jaewoo Choi, our financial expert, and Dustin Nelson our service team member are all to be commended on excellent customer service!!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent
by Terevary on 07/02/2023I am very pleased with their service, they have been always on time and clear about the service that need to be done, they offer a ride if I need to go back and forward to pick up my vehicle and staff is always friendly and helpful.Hi Terevary, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Tucson Hybrid purchase
by johnvit on 06/30/2023Most positive. Appreciated the thoroughness of the sales man in the buying process. Once car was delivered, he covered all the features and how to use.Hi Johnvit, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Hyundai Tucson
Hyundai Palisade
Hyundai Santa Fe
Hyundai Sonata
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 07/12/2024