Fields BMW Winter Park
Customer Reviews of Fields BMW Winter Park
Review type:
New Rubber Shoes
by Saint Cloud on 05/17/2025updated 05/23/2025Excellent high speed new tire selection, manufacturer rebates, AWD alignments, dealership discounts, BMW trained technicians, Fields follow up, any questions or issues contact service mgr. Mr. R GaffneyBMW Service @ Field’s Winter Park
by Vertu on 04/21/2025I had to bring in my 2018 BMW 5l40i in for repairs that were not covered under warranty. The car has 100K miles on it and I’ve had no problems. The repairs were the result of damage from objects in the roadway, bent two tire rims and a… torsion bar. They work with me to find a reasonable solution that was cost-effective. All the work was completed in several days. I’ve been a customer at Field’s BMW for 15+ years and very satisfied.Thank you for your loyalty and trust in Fields BMW Winter Park over the years! We're glad we could assist with a cost-effective solution for your repairs. We appreciate having you as part of our family, and we're here whenever you need us!
No response to post service calls
by SY on 11/04/2024Car service is always good however in few scenarios I had to revisit for silly mistakes done there: - Not clearing the alert/notification after service - do not respond to messages post service - Forgot to tight the screw/nuts making… something flaps under the car.Thank you for sharing your feedback. While we're glad to hear that our service generally meets expectations, we apologize for any inconvenience caused by these oversights. I assure you that we are committed to improving these aspects of our service, and if you have any additional concerns you'd like to discuss, please feel free to reach out. Best, Richard Gaffney - Service Manager - 407-478-3963
Top Notch Service
by Gary K on 11/04/2024Great follow-up customer service. They went above and beyond.This review is music to our ears, Gary! Thank you for choosing Fields BMW Winter Park.
Great service
by Jasmin Williams on 08/10/2024Elita is so helpful! She gives update on the status of my vehicle and she is very accommodating. The rest of the BMW winter park is helpful as well. It is well worth driving all the way to BMW winter park for their service.Jasmin, we're delighted to hear that Elita and the rest of our Fields BMW Winter Park team provided such excellent service. Thank you for making the drive to see us!
Matt is the best!
by Kristi on 06/14/2024Service advisor Matt has a great attitude and is always looking to help.Kristi, thank you for sharing a positive review of Matt and Fields BMW Winter Park!
Great Service
by Don on 01/30/2024Had my 2022 X3 in for service. My service advisor, Kareem, took care of everything and even had the car washed for me.. I will contact him for all my service needs in the future.Don, it's great to know Kareem provided top-notch service for your 2022 X3 at Fields BMW Winter Park. We're looking forward to assisting with all your future needs!
Never disappointed
by Carla Y on 11/24/2023For most people taking your car for service is a chore. Not for me, Kareem, Chris are the best. Never have to wait, service is done as promised, they greet me by name. The waiting area is great for just waiting or working.Carla, it's fantastic to know that Kareem and Chris have made your service visits enjoyable at Fields BMW Winter Park. We appreciate the positive feedback!
Great Service
by Z4Guy on 10/25/2023Everyone was exceptionally attentive and even though I didn't buy my vehicle there they performed above and beyond what I would've expected from any dealer.We're glad to know that our team at Fields BMW Winter Park exceeded your expectations! We strive for excellence in all we do and appreciate you taking the time to share your experience. Safe travels!
Super service
by Zcop on 10/15/2023Perfect... Time, consideration, quality, explanation, communication, comfort while waiting. All 5 star.Great Service
by Cindy D on 10/12/2023Alex was a pleasure to work with and explained everything very well regarding all aspects of the service visit. He went out of his way to ensure my request for a car wash was handled immediately! Thanks for being attentive, Alex!Cindy, we're delighted to know that Alex provided you with excellent service during your visit at Fields BMW Winter Park. We'll be sure to pass along your kind words and appreciation!
Car Service
by Happy Customer on 10/03/2023Car needs were handled professionally, service advisor Brandon communicated the processYour kind review warms our hearts! Thank you from the Fields BMW Winter Park Team.
Stolen items
by L Lopez on 09/19/2023On 8/10/23 I dropped off my car to be serviced. When the repairs were done I was told I had to wait a couple of days because they damaged the front bumper. On 8/31/23 I retrieved my car after leaving the facility I noticed all of my loose… change was missing and things that were in my armrest were on the seat. I pulled over to check the car and noticed two of my glasses, two pairs of sneakers and other miscellaneous items were missing. So I called James Delvecchio (the rep that handled the repairs) to inform him of my findings. He stated that maybe my car was one of the cars vandalized when someone jumped the fence of the establishment. Then I was transferred to Chris Decallo he told me to send the model number to the missing items after doing so he then inform me that the items were of great value ($2500) and a police report would have to be filed, but he wasn't clear on who or how it was supposed to done! I also asked about the camera on the premises and he got angry and said that the car was there for a couple of days so it is not possible to run them back and he's not responsible for my items. After that conversation I've been calling and leaving messages and no one has contacted me back.Service appointment
by EC on 07/25/2023Excellent service with advisor Kareem. Very friendly and knowledgeable and answered all my questionsIt was our pleasure to complete your vehicle's service! Kareem and the Fields BMW Winter Park team thank you for your business and wish you safe travels down the road!
Best Service Ever!
by SW on 06/20/2023Everything is explained, nothing left out. Courteous and caringWe love receiving feedback like yours! Thanks for choosing Fields BMW Winter Park above the rest. See you down the road!
Service on my M5 competition.
by Jorge on 06/02/2023Big dealership, but excellent sales department and service. I had to take my M5 for service last week. It was a complicated A/C repair. Like always my service coordinator Brandon took care of me. I was given a late model 5 series as a… loaner Brandon kept me updated during the entire time. I’m absolutely satisfied with my service experience. I would also like to mention my salesperson and friend Dennis Ferguson for his experience and professional skills.Jorge, thank you for leaving a five-star review for Fields BMW Winter Park. It makes us happy to hear about your satisfaction with our sales department and brand ambassador, Dennis. We are glad Brandon provided a loaner vehicle and kept you informed throughout the complicated A/C repair on your M5. Thank you for choosing us for all of your automotive needs in the future!
Getting it right !
by Tom on 05/10/2023The service writers are great and make sure everything is covered.Thank you for the review, Tom! We are so glad to hear that you are confident in the Fields BMW Winter Park team to get the job done. Safe travels, and we hope to see you back!
M5 addict
by Jorge on 02/09/2023It’s a big dealership, but I really been treated very well. My service advisor, Brandon has been excellent.Thank you for the review! We are pleased to hear that Brandon took great care of you and we appreciate your support for us here at Fields BMW Winter Park. We wish you safe travels ahead and hope to see you in the future!
Jelly of The Month Club Award Goes to The Best Customer in December 2022
by Chadwick Sorci on 12/22/2022BMW Car Fax Review: Fields BMW was very thorough with only charging me the $99.00 Inspection Fee. I purchased this car from Fields BMW in 2012. The car has been through a lot with a couple accidents and neighbors backing into it on 2 - 3… different occasions. The car was stalling out, so I brought it in for a checkup. Fields did a great job in repairing the starter motor $800.58. Crank shaft Sensor $180.92, $29.64 2 rear brake light bulbs, belt tensioner pulley & belts & torx screw $281.54. Breather Vent Hose $97.49 & Replace the Radiator Hose Clamp & Venting Line $78.10. Total Parts =$1498.33 +Labor & Tax $1655.00 =$3153.33. Now I'm leaving and I see the Brake Fluid light is on after all the other repairs and I wondered why this wasn't suggested to be fixed after all they had my car for 6 days. So, I decided to get the brake flush =$102.34. Grand Total $3,255.67. Arie did a great job helping me and the manager Brian D. gave me a $100.00 Manager's Special off the repair bill & a jelly of the month club award for the best customer of the year. Keep up the good work and if you want to buy my car for $7000.00 it's all yours not the $1000.00 that you told me after I paid my bill. I’m so grateful now this is all under warranty should I decide to sell my car. Merry Christmas & Happy New Year! P.S. My favorite flavor of jelly is strawberry.Chadwick, thank you for taking the time to leave us a review! We want the most for our guests, and it means a lot to hear that you are confident in Arie, Brian, and the Fields BMW Winter Park team to get the job done. We will be sure to pass on the kind feedback to them. Drive safely, and we hope to see you back again down the road!
Another great day at Fields
by Hono on 08/12/2022Great friendly people, competent, hard working, performing at 100%. Top shelf. Best in class.Thank you for your continued business and your confidence in our team! We look forward to welcoming you back to Fields BMW Winter Park again down the road.
Thumbs Up
by A B on 08/11/2022The team at Fields BMW Winter Park is alway courteous and upfront about what is going on with my my vehicle.Thank you for your five stars and continued trust in the Fields BMW Winter Park team! It is a pleasure having you as a valued customer. Until next time!
Thank you for highlighting the excellent service and offerings at Fields BMW Winter Park! We're glad to hear that our team provided a top-notch experience with your tire selection and alignment needs. If there's anything else we can assist with, feel free to reach out!
by Fields BMW Winter Park on 05/19/2025