Fields BMW Winter Park
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Dealership Service Review
service Rating
No response to post service calls
Written byon 11/04/2024
Car service is always good however in few scenarios I had to revisit for silly mistakes done there: - Not clearing the alert/notification after service - do not respond to messages post service - Forgot to tight the screw/nuts making something flaps under the car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Fields BMW Winter Park on 11/05/2024
Dealer Response
Thank you for sharing your feedback. While we're glad to hear that our service generally meets expectations, we apologize for any inconvenience caused by these oversights. I assure you that we are committed to improving these aspects of our service, and if you have any additional concerns you'd like to discuss, please feel free to reach out. Best, Richard Gaffney - Service Manager - 407-478-3963
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