Fields BMW Winter Park

On 8/10/23 I dropped off my car to be serviced. When the repairs were done I was told I had to wait a couple of days because they damaged the front bumper. On 8/31/23 I retrieved my car after leaving the facility I noticed all of my loose change was missing and things that were in my armrest were on the seat. I pulled over to check the car and noticed two of my glasses, two pairs of sneakers and other miscellaneous items were missing. So I called James Delvecchio (the rep that handled the repairs) to inform him of my findings. He stated that maybe my car was one of the cars vandalized when someone jumped the fence of the establishment. Then I was transferred to Chris Decallo he told me to send the model number to the missing items after doing so he then inform me that the items were of great value ($2500) and a police report would have to be filed, but he wasn't clear on who or how it was supposed to done! I also asked about the camera on the premises and he got angry and said that the car was there for a couple of days so it is not possible to run them back and he's not responsible for my items. After that conversation I've been calling and leaving messages and no one has contacted me back.