Customer Reviews of Mercedes-Benz of Wesley Chapel
Review type:
Seamless Buying Experience
Salesman was Bert
by Ken ovarlet on 10/24/2023Bert Went over and above to get me the highest number on my trade. Very professional through entire process.Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Wrost car buying experience
by Shraddha on 10/19/2023This is a horrible place to buy a car from. These people are [non-permissible content removed] and will do everything to ditch you. I had but first bought used car and then was forced to buy new car from them even though I was in well in… timeline to return if any issues. At the end I end up paying (>66K) more then I supposed to for a brand new GLC 300 with defective interior lighting. Would never put a step on to their ground. Not worth dealing with [non-permissible content removed] because they don’t have morals. STAY AWAY FROM THEM!!! RP and Edens are worst people to deal with. they are greedy and untrustworthy.Hi Shraddha, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (813) 200-7788 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
MB EQS 580 Purchase
by rjames121 on 10/10/2023The staff at MB Wesley Chapel were very helpful in guiding and making my purchase possible.Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Wesley Chapel. If you ever need help, just give us a call. Happy motoring!
Service review
by Lindsay L on 09/29/2023I initially called Tampa. That’s where I bought my car and they couldn’t get me in for one month. I called your dealership and Brianna was able to get me in the very next day she went above and beyond to make sure I was taken care of. I… will no longer ever go to Tampa again. I will always use Wesley Chapel moving forward.Hi Lindsay, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
GLB 250
by croomsgr on 09/12/2023Thanks for getting my GLB 250 up and running again. Limited downtime with the use of a loaner car was invaluable.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Completed by Austin & Sam
by Melnaamani85 on 09/11/2023Austin and Sam did a great job servicing my car. Their work was efficient and to the highest quality. They worked as a team to promptly communicate the issue with the car and proposed/implemented the solution.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service
by Josodano on 09/01/2023The car was returned immaculate and running beautifully. I am so pleased withe service I receive from Wesley Chapel MercedesHello, we're glad to hear you enjoyed your visit. Thank you, and have a fantastic day!
Tires inspection
by Carla W. on 08/24/2023Upon arrival attention was fast and car was sent back immediately.Hi Carla, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Customer
by Zoerene on 08/21/2023My experience has been good as Susan is very energetic and positive; however, the computer on my vehicle indicated I needed an A7 service, but was informed I needed to have a B Service which was $2300 dollars I did not budget for as I had… called to get a rough estimate for the A7. Susan indicated that since it was over 60k in miles the "B" service was necessary; therefore, I went ahead and completed the "B"Service, exceeding my intended spend. The computer system has been set at all times by the service department so why would it have said it needs "A7" service and not "B"?Hi, thank you for taking the time to share your feedback with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (813) 200-7788 -- we hope to hear from you soon.
Aymen
by dshaffer on 08/19/2023Helpful patient and very knowledgeable. Great guy to work with.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
The Sleaziest Dealership
by karynseo on 08/17/2023Working with Mercedes Wesley Chapel is a horrific experience. For such a high end luxury car, this is the bottom of the barrel staff. You really need to be on your toes going to this dealership, they will make up any kind of charge to add… to your bill and then try to explain it when it is literally a [non-permissible content removed] charge, be warned and be careful, I would never go to this dealership again!Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (813) 200-7788 to discuss what we can do to help.
Excellent customer service
by The Chief on 08/16/2023I made an appointment with Susan Cardoso the Dealer service advisor to have my Mercedes E350 repaired and she was pleasant ,courteous and knowledgeable with providing me her assistance. A pleasure doing business with them.Hi, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Wesley Chapel
Maintenance Service Experience
by Chad007 on 08/11/2023Price was ridiculous for an oil change. Added extra services not needed. I don’t plan to go back. Service advisor disappeared several times and had other priorities it seemed. Never provided updates on service and did not complete the… service by the time I explained that I needed to leave for work.Hi, we are deeply disappointed by your experience at Mercedes-Benz of Wesley Chapel. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (813) 200-7788. We hope to hear from you.
10,000 Service
by Pete Perez on 08/09/2023Great customer service. Lindsey is fantastic!! Always friendly and very helpful.Hi, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Mercedes-Benz purchase
by Paul Benz on 08/09/2023Excellent sales service and information from my sales person Mauricio Chavez. Went over in detail all the updated technology. No pressure and took time to test several vehicles for the right fit. Will continue to buy and use services at… this dealership.Hi Paul, thank you so much for your positive comments about Mercedes-Benz of Wesley Chapel! Don't hesitate to call us if you ever need anything. Be safe on the road!
2014 GL Mercedes
by Rachel Tom on 08/04/2023Mike salesman was super friendly and honest from 1 to 10 I give him a 10Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Left a bad taste
by Carolyn on 08/04/2023Poor communication, rude. Over priced.Hi Carolyn, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Wesley Chapel take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (813) 200-7788. We hope to hear from you.
New S class purchase
by PaulBenz on 08/02/2023Very good experience overall with professional, courteous and informative treatment from the sales team. My salesperson was Mauricio Chavez who worked with me and we drove several vehicles. We tested all the new tech and it helped to have… a person who also drove a Mercedes and knew the tech. I felt little to no pressure to buy, but it was the last day of the month so I think they were more pressed than I as far as making a deal that day. I've owned the Mercedes S class so I already had an idea of what I wanted and what to expect. The upgrade in tech is well worth the purchase and they made me a very good deal which will bring me back for service and sales again when needed.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
good sale
by baba8178 on 08/01/2023el vendedor fue excellente y con mucha experiencia graciasHola, nos complace saber que tuvo una experiencia tan positiva con nosotros. No dude en llamarnos si alguna vez necesita algo. ¡Sé seguro en el camino!
Excellent service
by bucsfan2023 on 07/31/2023I had an unexpected repair come up on a Saturday morning, and was scheduled to travel out of town later that day. I called the service department of MB of Wesley Chapel, and Austin (service advisor) was able to secure an appointment that… morning. Once I arrived, I was treated exceptional, and my issue was resolved shortly after. I will continue to take my car to Austin, and the folks at MB of Wesley Chapel.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Easy purchase
by StaceyB on 07/28/2023We had such an easy experience. We did everything over the phone as we loved 2 hours away. We drove down to pick up the car and we’re in and out in less than an hour.Hi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLA-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Phoenix Grant on 06/23/2024