Mercedes-Benz of Wesley Chapel
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Dealership Service Review
service Rating
Maintenance Service Experience
Written byon 08/11/2023
Price was ridiculous for an oil change. Added extra services not needed. I don’t plan to go back. Service advisor disappeared several times and had other priorities it seemed. Never provided updates on service and did not complete the service by the time I explained that I needed to leave for work.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Nancy Gorge on 08/14/2023
Dealer Response
Hi, we are deeply disappointed by your experience at Mercedes-Benz of Wesley Chapel. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (813) 200-7788. We hope to hear from you.
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