Mercedes-Benz of Wesley Chapel
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Dealership Service Review
service Rating
Customer
Written byon 08/21/2023
My experience has been good as Susan is very energetic and positive; however, the computer on my vehicle indicated I needed an A7 service, but was informed I needed to have a B Service which was $2300 dollars I did not budget for as I had called to get a rough estimate for the A7. Susan indicated that since it was over 60k in miles the "B" service was necessary; therefore, I went ahead and completed the "B"Service, exceeding my intended spend. The computer system has been set at all times by the service department so why would it have said it needs "A7" service and not "B"?
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Chole Yates on 08/23/2023
Dealer Response
Hi, thank you for taking the time to share your feedback with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (813) 200-7788 -- we hope to hear from you soon.
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