Ferman Chevrolet of Brandon
Customer Reviews of Ferman Chevrolet of Brandon
Review type:
Bought a new vehicle
New purchase
by Eco17jjp on 04/02/2025updated 04/09/2025Finance mgr was vey deceiving inserting extended warranties not needed into the purchasing contractWe're disappointed to hear of the negative experience you had at our location. Please reach out to us at (813) 623-2411 when you can so we can address this situation directly. Thank you and have a great day.
This place is like a nightmare that won’t END!
by Rachel on 12/31/2024My kids Christmas was ruined and I’m out thousands of dollars. I am not a person to write reviews but for this I ABSOLUTELY WILL. The salesman was great but everyone else needs some work on customer service. Long story short they sold me… a CERTIFICATED 2021 Chevy Colorado with 31k miles on it. It was for my son and I to share. I live in Jacksonville. The dealership is in Tampa. It is about a three and half hour drive one way.My daughter drove us down there at 4am Christmas Eve morning to pick up the vehicle.It seemed to drive fine after about a 5 minute drive up the interstate. My daughter left with my son and I stayed to finish the paperwork. I got into the truck got on the interstate for about an hour. When I got off the interstate the truck was vibrating while in idle. I checked online to see what may be the issue. The cadillac converter was bad. I didn’t notice the vibration because the dealership is less than a quarter of a mile from the interstate. So the vibration that I did feel, I thought was the road and sitting idle really made me aware that something was off.As soon as I realized it I texted the other sales person who helped finish the deal and got no response. I called the dealership and spoke to Jeff who claimed was a manger. He told me the car was under a warranty and I have already purchased the vehicle and drove off the lot. So basically it was my problem. I told him after spending $30k on a truck,I should not have to drive a hour off lot and need a new transmission. He thought it would be a good idea to remind me that it was Christmas Eve and he was not going to do anything to help me and someone would call me Thursday. Thursday came no one called. So I started calling. They gave excuse after excuse of why I couldn’t speak to someone. I spent about an hour trying to get ahold of someone while at work. I finally got ahold of Collin who is some kind of manager . I explained the situation again. He tried the whole “covered with a certified warranty (12 month/12k miles).” I explained again that I did not want to spend $30k on a vehicle that at 31k miles already needs a new transmission and it appeared that there was also some radiator issues with it holding fluids having a one year 12k mile warranty on a vehicle,I would expect to keep forever was not suitable.I then asked him about the document that I signed that I had one day and so many miles to be able to return the vehicle. He tried to tell me that such a document did not exist basically calling me a liar.But I know what I signed.He then tried to tell me that they could try to put me in another vehicle there and I also stated that was unacceptable. That I did not trust the dealership and just wanted to return the car. He said to bring it back. My children and I drove all the way back down there to return the vehicle at 5am Friday morning.I put a $18k down payment on the vehicle and was told that it would be credited back to my account by the end of the day.So I am now looking for another vehicle for my son and I.Most good deals are done at the end of the year.I was able to find one but they didn’t refund my money.So I cannot buy another vehicle until they refund it.I have spent most of my day going between the dealership and my bank because they both keep blaming each other of why my money isn’t returned.Come to find out the dealership didn’t process the refund the right way which is why it has been 4 days now and I still have not received my $18k back and have been told it will be even longer.I have now lost two different vehicles purchases because I could not buy them and being told it will be several more days before my account will be credited which will put me receiving my money after the first of the year after all the deals are over. I don’t blame the dealership for the faulty truck,I blame the unmanned mechanic who certified a vehicle, the way I have been treated and all I have lost. These are not all the details but the highlights.Rachel, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (813) 623-2411 so we can work towards a resolution.
I called the dealership at the number that was left here and the receptionist said nobody by the name Eric Newman works there. You have my number. I have called everyday and have left messages. Please feel free to call me and left me know your offer to resolve this issue.
This really goes to show how disingenuous your dealership is to have an automated response like this.
sub installed, oil change, and recall
by kernat2 on 12/02/2024it was an ok experience, but ill have to think again about taking my vehicle here. I paid for installing the part twice, the website charge me for 150 then the advisor charged me again, for another 150, plus i had a free oil change, that he… didnt creditedWe really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Bought a new vehicle
by Joey Garcia on 11/10/2024Carlos was amazing and helped me get into my truck that I wanted. He went above and beyond to work with me and answer all my questions and concerns. This is my 5th vehicle with Ferman Chevrolet.Congratulations on your new vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Chevy Equinox
by John LR on 05/26/2024Had a very delightful experience with dealership, understood what I was looking for.We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
What a great experience
by Scottml on 04/22/2024I began to hear about Ferman from friends and even random mechanics in the Sarasota and Clearwater area. My sales person Christine Cunningham was amazing. She was incredibly patient, kind and knew her job inside and out. Not once did I… feel like I was being taken advantage of. That was a great experience. I will buy from Ferman and Christine again.Thanks! We always want to hear back from our clients and we're glad you had such a great experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
T
by Paola Perez on 03/26/2024excellent service and fast managementWe are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
STAY AWAY FROM FERMAN CHEVY
by Charles B on 10/06/2023BUYER BEWARE: Bought a NEW 2023 Equinox from Ferman, within 2-weeks vehicle had a problematic/intermittent electrical problem. Brought car back and was given a Loaner..... they then had my car for 2-MONTHS without repairing it. After many… discussions, they finally stated they'd replace the car. When I arrived to complete the exchange, a Service employee arrived at the Salesman's desk to miraculously exclaim "The part just came in and your car is fixed". I was actually relieved, because I didn't want the paperwork/insurance hassle of an exchange. Within days, problem returned; I contacted Ferman and asked to go thru with the exchange, but they refused. I now believe that they just used that promise to get me to return their Loaner; I'm also suspicious of whether they actually replaced the part they claim they did. I am now forced to pursue a Lemon Law Claim, or find a REPUTABLE Chevy dealer who can actually fix the problem, AND tell me if Ferman really did replace any parts! ** FERMAN WILL NOT STAND BEHIND THEIR PRODUCTS OR HONOR THEIR PROMISES ONCE YOUR CHECK CLEARS **Charles, it is disappointing for us to hear that your experience was anything less than great. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (813) 623-2411 so we can work towards a resolution.
Rebecca & Ferman Chevy are fantastic!!
by Wingnut191 on 08/25/2023Rebecca was amazing!! Best sales person I have have the pleasure of working with in the state of Florida! She kept in communication, kept me up to date on any changes and options as we were waiting for the new vehicle to be shipped. She was… fantastic in person, made the whole leasing process super relaxed & easy. I highly recommend Rebecca!Thanks for your praise and kind comments about our team. We sincerely value your business and look forward to your next visit!
Ideraldo Mosquera 2019 Chevrolet Tahoe lt
by Luis Riascos on 08/21/2023Mr Francisco on the service department always been very professional and on timeLuis, we're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit! Take care!
I very happy with the service provided by Mr Francisco on the service department of Brandon Chevrolet thanks GOD BLESS YOUR
Great team
by Shirley on 04/07/2023Drove 2 hours to buy a truck. Angela was great to work with. Isaac made the deal happen.. The finance manager worked and got me the best rate. It was a pleasurable experience.. I would recommend Ferman Chevrolet . It was worth the drive .… Thank you All . Happy customerShirley, thank you for your kind review; we are happy to pass along your comments to the team here at Ferman Chevrolet! Thanks again for the recommendation, and have an amazing day!
Ferman
by Susan R on 03/28/2023Easy process, I went in and explained what I wanted and thry exceeded my expectations.Susan, thank you so much for your positive comments about Ferman Chevrolet! If you have any further questions, please give us a call. We're always happy to help!
Worst customer service after purchase
by Lmrobison92 on 03/08/2023Worst customer service after purchasing I have ever had.Thank you for taking the time to leave us feedback about your experience with us. Please contact us at (813) 623-2411 when you have an opportunity, and we will be more than happy to try and turn your experience around.
2022 Chevy Colorado
by DW_Riverview on 02/22/2023German’s provided great customer service and during a stressful period too.We're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
New Malibu from Ferman Chevy
by JohnnyBoy on 01/16/2023I've purchased 3 other new cars from other dealerships over the past 14 years and I must say that this was the first time I can actually say that the process was a pleasure. Becca and Pete are pleasant, professional, attentive and friendly.… They both went the extra mile to give me a good deal. I don't think I could have gone anywhere else and been treated so kind and got a better deal on my gorgeous 2023 Mineral Gray Metallic Malibu RS. I'm one happy customer! Thank you.Thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Outstanding.
by Paul ELIASEN on 05/01/2021Having my car serviced,was a real pleasure. Thank you Gary.Great support and help
by Sister,K on 04/17/2021As a Catholic nun I was given the job of buying a new SUV that would support a lift for my scooter. I was informed by the Mobil company that would transfer the lift from my present car to the new one that the Chevy Equinox was one of the 2… cars that could support the lift. My community gave me the amount that they were willing to pay and that it should be a 2020 or a 2021. Gary Funke the salesman who worked with me was able to find a 2021 that met the requirements that I was given. He was positive, kind and thoughtful as we tried to meet the price, year, model and color that I preferred. I have recommended bot Ferman and Gary to many of my friends and coworkers who asked about my new car. Thank you Gary and Ferman for your help.Ferman Chevrolet
by Thatguy on 04/25/2020Great service fair price, always treating looking out for their customers!Recall take away our phone Bluetooth conectivity
by Janices on 12/19/2019They upgrade the software on my car due to a recall. and the Bluetooth on the radio is not working anymore. The connection with my phone is not working either after this upgrade. I contacted the representative to schedule a new… appointment to get this fix and he has not returned my call not text. I am highly disappointed.Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (813) 365-9943.
mr bill
by Billiam on 04/11/2019A good place to do business with they keep you informed with what repairs you need to keep your car up to date.It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
worst service department ever
by noyb5 on 07/08/2015I wish that I could give a negative star. Service is too busy to honor appointments. After 2 hours of waiting in the dealership, the car never saw the inside of the shop. The key broke off the fob. They could not re-attach the key to… the fob and charged us even though we purchased an extended warranty. Told we are starting to look for a new vehicle, service manager shrugged. Because the service department is so awful, we will not purchase our next car from this dealership.
Congratulations on your new vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Paige Mason on 11/13/2024