Ferman Chevrolet of Brandon

My kids Christmas was ruined and I’m out thousands of dollars. I am not a person to write reviews but for this I ABSOLUTELY WILL. The salesman was great but everyone else needs some work on customer service. Long story short they sold me a CERTIFICATED 2021 Chevy Colorado with 31k miles on it. It was for my son and I to share. I live in Jacksonville. The dealership is in Tampa. It is about a three and half hour drive one way.My daughter drove us down there at 4am Christmas Eve morning to pick up the vehicle.It seemed to drive fine after about a 5 minute drive up the interstate. My daughter left with my son and I stayed to finish the paperwork. I got into the truck got on the interstate for about an hour. When I got off the interstate the truck was vibrating while in idle. I checked online to see what may be the issue. The cadillac converter was bad. I didn’t notice the vibration because the dealership is less than a quarter of a mile from the interstate. So the vibration that I did feel, I thought was the road and sitting idle really made me aware that something was off.As soon as I realized it I texted the other sales person who helped finish the deal and got no response. I called the dealership and spoke to Jeff who claimed was a manger. He told me the car was under a warranty and I have already purchased the vehicle and drove off the lot. So basically it was my problem. I told him after spending $30k on a truck,I should not have to drive a hour off lot and need a new transmission. He thought it would be a good idea to remind me that it was Christmas Eve and he was not going to do anything to help me and someone would call me Thursday. Thursday came no one called. So I started calling. They gave excuse after excuse of why I couldn’t speak to someone. I spent about an hour trying to get ahold of someone while at work. I finally got ahold of Collin who is some kind of manager . I explained the situation again. He tried the whole “covered with a certified warranty (12 month/12k miles).” I explained again that I did not want to spend $30k on a vehicle that at 31k miles already needs a new transmission and it appeared that there was also some radiator issues with it holding fluids having a one year 12k mile warranty on a vehicle,I would expect to keep forever was not suitable.I then asked him about the document that I signed that I had one day and so many miles to be able to return the vehicle. He tried to tell me that such a document did not exist basically calling me a liar.But I know what I signed.He then tried to tell me that they could try to put me in another vehicle there and I also stated that was unacceptable. That I did not trust the dealership and just wanted to return the car. He said to bring it back. My children and I drove all the way back down there to return the vehicle at 5am Friday morning.I put a $18k down payment on the vehicle and was told that it would be credited back to my account by the end of the day.So I am now looking for another vehicle for my son and I.Most good deals are done at the end of the year.I was able to find one but they didn’t refund my money.So I cannot buy another vehicle until they refund it.I have spent most of my day going between the dealership and my bank because they both keep blaming each other of why my money isn’t returned.Come to find out the dealership didn’t process the refund the right way which is why it has been 4 days now and I still have not received my $18k back and have been told it will be even longer.I have now lost two different vehicles purchases because I could not buy them and being told it will be several more days before my account will be credited which will put me receiving my money after the first of the year after all the deals are over. I don’t blame the dealership for the faulty truck,I blame the unmanned mechanic who certified a vehicle, the way I have been treated and all I have lost. These are not all the details but the highlights.