Customer Reviews of Mercedes-Benz of Pompano
Review type:
Beware – Broken Promises & Terrible Customer Service
by GBeatGLB250 on 03/04/2025I had an awful experience at Mercedes of Pompano dealership and would advise others to stay away. I purchased a car under the promise that certain issues would be fixed, but they never were. My calls were ignored, and I had to physically… visit the dealership multiple times just to get any answers. The car I purchased does not meet Mercedes-Benz standards, and when I tried to return it within their 5-day return policy, I was assured by Joey, the sales manager, that they would fix the issues and make things right. However, I was told I had to come back. When I came back after no return calls or emails, I left my car there for five days, and during that time, I couldn’t get anyone to tell me what was being done. I had to personally go to the dealership just to find out when I would get my car back. No one could tell me what was done in the 5 days it was there. I actually walked the lot and found it unlocked, with my personal items in it, in the used car section. The biggest safety issue was a damaged windshield, which Joey had promised would be replaced. While dealing with them, my girlfriend even purchased a brand-new car from them, and once that deal was finalized, I was suddenly told that they wouldn’t replace my windshield after all. Despite multiple emails, calls, and visits, no one has returned my messages or taken responsibility for their promises. I has a few other issues as well that they couldnt find. This dealership only cares about taking your money—once the sale is done, they become cold, unresponsive, and go back on their word. If I had known they would break their promises, I would have returned the car within the allowed time. Be very careful when dealing with them!Car purchase
by Milagros on 07/22/2024Customer service was very professional KnowledgeableHello, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
Easy honest Sales Process & Blackhole with everything else
by Michael Fisch on 05/21/2024Whenever I embark on buying a car, there is always trepidation about being pressured into buying things I don't need and dealing with pushy sales tactics. However, my experience with [Dealer Name] was refreshingly different. The team was… straightforward and there was no pressure at all. I felt good about buying a car from them. The finance guy was professional, but he never sent me the electronic paperwork. It's now been a month and despite several attempts to get it, I have received nothing. Additionally, the extra key I was promised arrived unexpectedly via first-class mail with no prior communication. Lastly, I was told to bring any issues with the vehicle to their attention immediately. We encountered a minor issue and I've been trying to get a service advisor to call me back, but to no avail. In short, the upfront experience was great, but the follow-through has been horrible.Hi Michael, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-4832. We hope to hear from you.
Worst dealership ever!
by OldYank on 04/10/2024This dealership turned a positive into a negative, the purchase of a used Porsche 911. They said don’t worry we sent it to Porsche next door to have it checked out. I doubt they did. The entire purchase process was tedious and took too… long over 2 hours for a cash deal. Their dealer fees are the highest in Florida. Then try to upsell you with costly extras. I started driving home and before I arrived the car overheated so I couldn’t drive it anymore. Good thing Porsche checked it. I called the dealership and demanded they pick up the car with a flatbed that would have a loaner car. 2 hours later the flatbed came with no loaner. I had to beg the driver for a ride home. 4 days later they drove my car back to me. By the way they only gave me 1 key and said they’d get the second from the owner who was on vacation. Who takes in a car without both keys. Now they deny they will get me a second key. Go on the website and there are names of the general manager, sales manager but no contact information. I have never seen that. Call and ask for them you can’t speak to them. Leave a message they never return a call. I’ve been buying cars for many years in Florida, Connecticut and New York. This is without a doubt the worst dealership. Customer Service means nothing to them.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Used Volvo S90 Purchase
by Cliff W on 03/25/2024Amazing and straightforward. RefreshingHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
From Disappointment to Delight: A Journey to Mercedes Ownership at Pompano
by Aleksandr Dissan on 03/06/2024Three years ago, I visited Mercedes-Benz of Fort Lauderdale with high hopes of fulfilling my dream of owning one of their luxury vehicles. Despite my diligent efforts to maintain a pristine credit score and clear any outstanding debts, the… experience at the dealership left much to be desired. Regrettably, the staff seemed disinterested and my aspirations were met with indifference. Departing the premises that day, I couldn't help but feel disappointed, with tears welling up as a result. However, fate intervened when we decided to visit the BMW dealership on our way home. There, I found solace in a 2021 5 Series, marking a triumphant moment amidst the initial setback. Fast forward to two weeks ago, as my lease approached its end, the desire to own a Mercedes-Benz persisted. With cautious optimism, I entered Mercedes-Benz of Pompano, hoping for a more fulfilling experience. Welcomed by Harold's professional demeanor, I felt immediately at ease. Exploring various options, my attention was drawn to the EQE SUV. Despite reservations stemming from my partner's Tesla Model X ownership, Harold patiently addressed our concerns, providing insightful guidance on the vehicle's features and performance. Returning to his desk to discuss the financial aspects, we were pleasantly surprised by the arrival of Marjine. Her friendly and genuine approach transformed the transaction into a memorable interaction, far removed from the typical high-pressure sales environment. Marjine's patient explanations of incentives and benefits, including those linked to my AMEX Platinum card, further enhanced the allure of Mercedes-Benz ownership. Inspired by Marjine's guidance, I made the decision to become the proud owner of the EQE SUV that day, despite the remaining months on my BMW lease. It was a testament to the trust she instilled in us. As we commenced the paperwork, I expressed a desire to capture the moment with a photo of the car adorned with a bow. Although logistical challenges initially seemed to hinder this request, Marjine's commitment to customer satisfaction prevailed. She ensured that my wish became a reality, reflecting her dedication to exceeding expectations. Leaving the dealership that day, I departed not only as a satisfied customer but as a loyal advocate for Mercedes-Benz of Pompano. Marjine's exceptional service and warm demeanor had not only secured my patronage but also guaranteed that all my future automotive endeavors would be entrusted to their capable team. To Marjine, I extend my heartfelt gratitude for her professionalism and friendly demeanor. Her kindness and dedication have left an indelible impression, and for that, I am truly thankful.Hi Aleksandr, it's experiences like yours that really keep us motivated! If you need more help, our team is available to talk -- safe travels!
Purchase of a Benz
by Bharatsh on 02/24/2024It was a wonderful experience with Bob. He was very courteous and we are very happy with our purchase!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Buying a pre owned car
by Denis G on 01/14/2024They did a good job on the paint and leather that were damaged but they didn’t know nothing about the car saying it wasn’t their brand. This 50k BMW car shouldn’t have been sold by a Mercedes dealer and since they are part of AutoNation it… should have been transferred to a AutoNation BMW dealer. This way I would have received all the needed information about it.Hi Denis, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
FAIR, FRIENDLY AND FEEL GOOD EXPERIENCE
by Linda J on 12/01/2023As a female, who started in the car industry in sales, and worked my way up to management, I found Mercedes-Benz of Pompano, to not only treat me professionally, but respectfully, and made my buying experience a pleasure. From start to… finish, they listened to my needs, and made the transaction easy.Hi Linda, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Mary Johnson
by Mary Johnson on 05/07/2023Harold and Shawn were great. Harold was great about helping me resolve any issues quickly. Thank youHi Mary, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Buying process
by Angelica on 04/25/2023Great experience , best sales personal and fianancial assistance through all the steps couldn’t go wrong with Mercedes Benz of pompanoHi Angelica, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
16 dodge durango
by Skyhity on 04/19/2023Amazing experience through and through. Sales rep Joe was incredible to work with. Straight forward. To the point. And also fun to chat with while we waited for things to go through. All and all very happy with my experience here.Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Manger
by kemanci on 03/27/2023Its very frendlyHi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
GLS450 purchase
by Advisor519 on 03/25/2023Walked in, saw liked, purchased. and was home w/in 1 hour and a 1/2.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Mercedes GLB 250 purchased
by thammel on 03/23/2023Purchased a Mercedes GLB 250. David our salesman did a great job informing us of vehicle availability and getting us through the sale purchase quickly and efficiently. Love the car. Have purchased before at this dealership and will continue… to use them in the future.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Armando Olivieri
by themons on 03/17/2023I was very impressed and appreciated the amount of detail and kindness I received from David and will continue to be a valued client at Pompano Mercedes benzHi Themons, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Pablo Herrera
by Kendalliss on 02/19/2023Pablo was honest, efficient and very knowledgeable. We enjoyed working with him and would buy another vehicle from him over and over.Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pompano. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Pompano
Great Salesman Donny Lee!
by Jjm on 11/18/2022Donny Lee was a great saleman. No pressure, yet great follow up. Then after the sale, he was equally responsive when i had a glitch with my new car. I highly recommend seeking him out.Hello, thank you for your kind review; we are happy to pass along your comments to Donny here at Mercedes-Benz of Pompano! Feel free to stop by if you ever need any more help.
Hello, thank you for your kind review; we are happy to pass along your comments to Donny here at Mercedes-Benz of Pompano! Feel free to stop by if you ever need any more help.
Emotional sales associate
by Minion on 10/05/2022Unprofessional sales associates and unprofessional managers. Sales associates cannot control their emotions, so be ready to defend yourself. Management cannot do anything and are afraid of their own sales associates. I've never met an… unprofessional team in my life. Especially if you're trying to buy a used car. Sales associates will make the comment that they only make $100 and they really don't care if you buy.Hi Minion, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (954) 644-4832. We'd appreciate the chance to make your experience a positive one.
Nice car
by Boobanker on 07/06/2022I was insulted and left with first trade in number, but bought when they came back at nearly doubled first offerHi, Thanks for the feedback, Boobanker. We strive to provide excellent service to our customers at Mercedes-Benz of Pompano. Please call our General Manager at (954) 644-4832 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Giving Sales Reps a Great Name!!!
by Andy on 06/18/2022I had a proposal written out containing info on a deal I would like to make. I needed to get out of my lease with a Jeep Wrangler, wanting to go back to a Mercedes Benz C-Class. The lending bank on my lease was a bit difficult in their… demands for a dealer to purchase the lease. I sent my written proposal via of Dealer Chat to many different dealer websites in Palm beach and Broward counties. All dealers were clearly not interested in taking the time to sort through the matter and try to accommodate. One person had the intelligence, work ethic, and desire to succeed more than any of the competitors. Sales Rep Umat Gurbuz stepped up and did an outstanding job of putting together the deal and putting me in a GREAT C-Class with only 16K miles! Ladies & Gentlemen….this professional understands your needs and is willing to work to fulfill those needs. I never imagined I would have this great car deal experience! I believe I found the dealership and sales pro that I will go back to…....time and time again.Hello Andy, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLA-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
by Sid Park on 03/05/2025