Mercedes-Benz of Pompano

Whenever I embark on buying a car, there is always trepidation about being pressured into buying things I don't need and dealing with pushy sales tactics. However, my experience with [Dealer Name] was refreshingly different. The team was straightforward and there was no pressure at all. I felt good about buying a car from them. The finance guy was professional, but he never sent me the electronic paperwork. It's now been a month and despite several attempts to get it, I have received nothing. Additionally, the extra key I was promised arrived unexpectedly via first-class mail with no prior communication. Lastly, I was told to bring any issues with the vehicle to their attention immediately. We encountered a minor issue and I've been trying to get a service advisor to call me back, but to no avail. In short, the upfront experience was great, but the follow-through has been horrible.