Mercedes-Benz of Pompano

I had an awful experience at Mercedes of Pompano dealership and would advise others to stay away. I purchased a car under the promise that certain issues would be fixed, but they never were. My calls were ignored, and I had to physically visit the dealership multiple times just to get any answers. The car I purchased does not meet Mercedes-Benz standards, and when I tried to return it within their 5-day return policy, I was assured by Joey, the sales manager, that they would fix the issues and make things right. However, I was told I had to come back. When I came back after no return calls or emails, I left my car there for five days, and during that time, I couldn’t get anyone to tell me what was being done. I had to personally go to the dealership just to find out when I would get my car back. No one could tell me what was done in the 5 days it was there. I actually walked the lot and found it unlocked, with my personal items in it, in the used car section. The biggest safety issue was a damaged windshield, which Joey had promised would be replaced. While dealing with them, my girlfriend even purchased a brand-new car from them, and once that deal was finalized, I was suddenly told that they wouldn’t replace my windshield after all. Despite multiple emails, calls, and visits, no one has returned my messages or taken responsibility for their promises. I has a few other issues as well that they couldnt find. This dealership only cares about taking your money—once the sale is done, they become cold, unresponsive, and go back on their word. If I had known they would break their promises, I would have returned the car within the allowed time. Be very careful when dealing with them!