Customer Reviews of Mercedes-Benz of Pompano
Review type:
Car purchase
New Tires
by Nick Merollo on 01/10/2023I need two need front tires on my car. Haden Smith is my service advisor and he is fantastic! He is always so helpful and makes sure my vehicle needs are taken care of in an expeditious manner. I used to go to the Fort Lauderdale… location, but the customer service there is beyond abysmal. The Pompano Beach location is much better!Hi Nick, thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Mercedes E service
by Michelle S on 01/02/2023Ilija was awesome! He made my first service experience with Mercedes of Pompano Beach easy, smooth & a pleasure! It’s the little things that mean the most and gain loyal customers. Looking forward to returning to this Ilija and this… location.Hi Michelle, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Service
by Stephanie on 01/02/2023All went smooth ;)Hi Stephanie, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Excellent and Efficient Friendly Service
by Kenneth on 12/22/2022My 2020 MB C 300 was brought in to Mercedes Benz in Pompano on December 20, 2022. I was received in a friendly manner, the vehicle was inspected for and damages and the interior was properly covered against any dirt, filth which could have… occurred during service. The vehicle was serviced perfectly and returned as promised impeccably clean. It was obvious that the dealership merits a number -10 and the service representative Armando Ramos as well. I will make my next purchase shortly at this dealership due tithe outstanding service I received.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great Service Experience
by Julissa B on 12/22/2022My Service Advisor Haden Smith is excellent, he made sure all my questions and concerns were answered, great customer service and professionalism.Hi Julissa, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
? Inge DE Luca
by Fashion on 11/25/2022I was very pleased with the handling of the recall, my Mercedes GLC 300! The timeframe was as promised, I got a ride to and from my home and I picked up the car shiny and clean. Thank you!Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great Salesman Donny Lee!
by Jjm on 11/18/2022Donny Lee was a great saleman. No pressure, yet great follow up. Then after the sale, he was equally responsive when i had a glitch with my new car. I highly recommend seeking him out.Hello, thank you for your kind review; we are happy to pass along your comments to Donny here at Mercedes-Benz of Pompano! Feel free to stop by if you ever need any more help.
Hello, thank you for your kind review; we are happy to pass along your comments to Donny here at Mercedes-Benz of Pompano! Feel free to stop by if you ever need any more help.
Car
by Xxxxxxxxx on 10/28/2022Kept me informed every step of the way.Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Emotional sales associate
by Minion on 10/05/2022Unprofessional sales associates and unprofessional managers. Sales associates cannot control their emotions, so be ready to defend yourself. Management cannot do anything and are afraid of their own sales associates. I've never met an… unprofessional team in my life. Especially if you're trying to buy a used car. Sales associates will make the comment that they only make $100 and they really don't care if you buy.Hi Minion, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (954) 644-4832. We'd appreciate the chance to make your experience a positive one.
Service Frank
by Regiane on 07/29/2022Frank is very professional. Called me back many times with updates on my car.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
B Maintenance
by Tommy M on 07/20/2022My service advisor, Hayden, did a great job of quickly taking my information for the service and getting me out the door. He was very professional and called to tell me the status of my car.Hi Tommy, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Nice car
by Boobanker on 07/06/2022I was insulted and left with first trade in number, but bought when they came back at nearly doubled first offerHi, Thanks for the feedback, Boobanker. We strive to provide excellent service to our customers at Mercedes-Benz of Pompano. Please call our General Manager at (954) 644-4832 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
service
by hockeydoc on 07/07/2022The dealership and service manager were respectful and helpful. However, I'm assuming due to "supply-chain" issues, wiper blades and an letter/emblem were not in stock and had to be ordered. I was disappointed that I have to bring the car… back, but this probably is symptomatic of the times we all are experiencing.Hi, thank you for taking the time to leave us feedback. Thank you for leaving feedback. Please reach out to us at (954) 644-4832 so we may identify ways to improve your experience.
Could not be smoother
by Susan on 06/23/2022Service was easy, pleasant and professional. We were updated on progress and delivered as promised. Thanks to Bradley and Errol not forgetting the folks who were there to greet me when I pull up.Hi Susan! We are pleased to hear you had such a positive experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Giving Sales Reps a Great Name!!!
by Andy on 06/18/2022I had a proposal written out containing info on a deal I would like to make. I needed to get out of my lease with a Jeep Wrangler, wanting to go back to a Mercedes Benz C-Class. The lending bank on my lease was a bit difficult in their… demands for a dealer to purchase the lease. I sent my written proposal via of Dealer Chat to many different dealer websites in Palm beach and Broward counties. All dealers were clearly not interested in taking the time to sort through the matter and try to accommodate. One person had the intelligence, work ethic, and desire to succeed more than any of the competitors. Sales Rep Umat Gurbuz stepped up and did an outstanding job of putting together the deal and putting me in a GREAT C-Class with only 16K miles! Ladies & Gentlemen….this professional understands your needs and is willing to work to fulfill those needs. I never imagined I would have this great car deal experience! I believe I found the dealership and sales pro that I will go back to…....time and time again.Hello Andy, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
excellent purchase experience
by alexroro on 06/16/2022purchase was excellent for start to finish and especially the quick response via text, phone and email when prompted.Hello, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Great customer service!!
by PPatino on 04/25/2022Great customer service! Xavier Cordero is the best!! He is very professional and friendly. He took the time to explain all the details and did not push/rush us on making our decision.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
White Glove Service
by AMGio on 03/30/2022I was toying around the idea if I should sell my 2014 CLA250. I walked into the Mercedes-Benz of Pompano showroom and asked who was the best salesperson in the showroom? I was told it was Bob Abrahams. Bob provided me the knowledge,… experience and guidance about selecting a Certified Pre-Owned Mercedes. I settled on a 2019 C-300 AMG Package. I, myself when it comes to cars are extremely picky and detailed. Mercedes of Pompano was able to meet my demands and deliver a beautiful performance machine. When looking to buy or lease, ask for Bob Abrahams and for service, request Ilija.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Poor Customer Service. Choose another Mercedes-Benz Dealership
by MZ on 03/14/2022I purchased a vehicle from Mercedes-Benz of Pompano Beach in 2020. Car was exceptional never had any issues. Recently, due to a work/travel situation, I decided to sell my vehicle back in (2/5/22). The sales associate Umit was the same in… both instances. Price and terms are agreed and everything is documented both sides and I am happy with the agreement. Fast forward to over a month later, payoff letter submitted etc, I still do not have a reimbursement that was agreed. I continue to contact Umit from sales which has now asked me to not contact him further, and even then, still would not provide feedback or an status of my reimbursement. I’ve reached out to 3 separate members of the finance team including the Finance Director Ryan Barksdale, Ashley Galan, and Marjine Uddin all via email and multiple voicemails, no acknowledgement or replies to date. I left multiple voicemails to the General Managers phone numbers that was provided by the operator at dealership…zero update. I've never been in a scenario where I have to chase a dealership for a reimbursement status in the thousands of dollars. I hate to be a person that leaves negative feedback, however everything about this place from the sales to the management at this point seems completely irresponsible and lacking any sense of customer service. I’d highly recommend driving a few more miles and taking your business elsewhere. At this point…I’m forced to leave feedback of my experience across various car sites, forums, and ultimately formally lodging a complaint with the Better Business Bureau in the coming days and discussing next steps with my lawyer.Superb Sales Experience at Mercedes Pompano!
by LeeMiami on 02/28/2022Recently purchased a Smart Fortwo car at Mercedes Benz Pompano. Could not have asked for more outstanding service! They not only delivered the car for free, but the sales manager drove to our house (about 1 1/2 hours away) so that we could… sign the sales documents. We had been a Mercedes Benz owner for many years and this reinforced why Mercedes is the premier company for both sales and service!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
My service writer
by MB350GLE on 08/04/2021Anja, my service writer was excellent. Very professional and very helpful. Highly recommend her.Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Mercedes-Benz of Pompano and we hope to be of service again in the future.
Mercedes-Benz C-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLA-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
by Nyla Silvester on 07/24/2024