Lexus of Pembroke Pines
Customer Reviews of Lexus of Pembroke Pines
Review type:
Fair deal
by Donasha2 on 05/10/2025
updated 05/15/2025
They were fair and quick!
100 reviews
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Great price and customer service
by Tracey1 on 11/20/2019updated 11/27/2019Zee went beyond his sales description and even delivered my new car. I got a great price and love the carLexus of Pembroke Pines
by BK8975432 on 11/15/2019updated 11/22/2019Excellent experience. Straight forward. Easy to deal with. Fair pricing. Made buying process simple and trouble free. Would highly recommend to anyone that wants a great place to buy a car. Will be back for all future purchases70k service
by Raymond on 11/12/2019updated 11/20/2019My service representative Carlos was very polite and professional. Great communication with the status of my vehicle. Answered all my questions. Set me up with a loaner vehicle. Service like this is what keeps me going back for service.Ms.
by Jacquie Bird on 11/12/2019updated 11/20/2019Took my vehicle in for service everything went seamlessly John in service department was great to deal with. As were the attendants I encountered....keep up the good workGreat efficient friendly service
by Tiffany on 10/24/2019updated 10/31/2019Did everything in a very timely manner.Luxury service
by LissetteAA on 10/24/2019updated 10/31/2019I always enjoy the service here, always on point!!!Car service
by Josephs on 10/24/2019updated 10/31/2019Wonderful, great service, my service agent away awesome!Quality dealership
by Bryan Mo on 10/24/2019updated 10/31/2019They honored my warranty and even washed my vehicle. Sometimes the costs can surprise you at the dealer, but this trip was on the house! Excellent!My car maintenance at Lexus of Pembroke Pines .
by Josefina on 10/24/2019updated 10/31/2019They entertain me and fix my car quickly even without appointment. Staff are great . Waiting time to fix my car is always very reasonable..Service at LPP
by Lexus Fan on 10/24/2019Brought car in for service on short notice. Work was done as planned. Had coffee, with my sales person, (Alter)relaxed, paid for service and left. Service writer very helpful.(Rust). Work completed. Paid and left. Love it when a plan comes… together.These guys are the very best!
by Flynlow23 on 10/24/2019Extremely humble with great customer service. Jeremy always goes above to accommodate customer needs and makes it seem effortless!Service
by Jose Amaro on 10/24/2019Jose Amaro is my service advisor very polite and professionalFantastic service
by Jsports on 10/24/2019This dealership is a great dealership. Everyone is extremely nice and they go above and beyond what is normal for customer service. I would highly recommend them!Mr
by Joel new on 10/24/2019I always have a pleasure at Lexus of Pembroke Pines because of the astounding greeting and professionalism towards me. They are very accommodating to me because of working nights and are always flexible long as it’s in there power to do… so. Thanks Jose AmaroWonderful dealership
by Kms123456 on 10/24/2019They cleaned my car too to bottom inside and out. I was impressedattitude problems!!!!!
by Nancy on 08/21/2019last week my husband and I decided to look for a car for our daughter and since Lexus has great review we decided lets go to the Pembroke Pines dealer .. bad idea I was very disappointed the way they treat their employees sarcastic, and… demeaning behavior ,we just decided to take our business to Miami instead. MR.ARMANI PLEASE TAKE SOMETIME TO LEARNED TO RESPECT PEOPLE IN GENERAL....Customer Service
by Lemita on 07/06/2019Definitely will recommend Lexus Of Pembroke Pines!!! Thank you so much to Alex Herrera and Wayne Haynes for helping me finance a my 2014 Kia Optima LX great customer service and very friendly keep up the great work! Take Care and God Bless!… Definitely will purchase another car here again thanks again!!!Lease/ trade
by Mary on 05/19/2019I’m very disappointed at Lexus of Pembroke Pines. It took me more than 2 weeks to negotiate a car and at the end I left without a car. Let me start by saying that the salesman which we’ve been doing deal for the past 5 years or more has… being more than helpful to us. With a total of 4 Lexus leased including the last one last month we’ve had 5 cars going to the same dealership with the same salesman. To make story short, we decided after 1 week of negotiation to go ahead and sign contract. We get to the finance managers office his name is ( Dayron Armenteros) and out of the blue he looks at the deal and tells us we can’t take the car because we dont qualify. To me this is very unprofessional after being there and back and forth and also negotiating for more than a week. He explain to us that our income didn’t qualify but for us to give him 5 minutes, he was going to talk to his director(which I never had the pleasure to see or speak) and he came back and told us that his director gave him the approval. He also stated not to worry that the dealer wasn’t looking to take the car back. So we took it home. I assured this finance director I don’t know how many times about taking the car home under this consequences and circumstances and his answer was no to worry. 2 days later passed by and the same finance director calls my husband telling him that the bank wasn’t taking the car and that he needed to take the car back that day. I specifically called the salesman and he advised me to wait a few days to see if the deal was going to be able to be finalized. Yesterday we took the car back. How can you allow something like this slipped away? Not only we didn’t qualify but they were also asking for $7200 down. Never in my life I’ve been so disappointed at Lexus. Worst experience ever.! ( Still waiting for the finance director to return my call)Great Pre Owned Car Sales Experience
by Preowned on 04/10/2019updated 04/16/2019From Rafael the Salesman to Mikey in Finance it was a great experience. I was taken care in every aspect of the buying process. They all went out of their way to make sure I was able to get the car I wanted. Highly recommend the… Pre-Owned staff at Lexus of Pembroke Pines.Amazing and attentive Staff
by BrunoDeSouza on 04/01/2019I just purchased my first Lexus, and had my reservations as to how I was going to be treated at the higher level world of vehicles. Dairon and Dayron were an amazing duo at helping me through the process. And they really worked with me at… finding the best way to get the car that I wanted at a fair price. Great staff, and you have just won a customer for a long time. Thank you.Pleasant experience until receiving the key
by Jared on 03/25/2019I just purchased a certified pre-owned lexus 2 days ago. I had a pretty pleasant experience checking over the car and having the staff keep in touch with me. It was a simple deal as I knew the exact car I was coming to look for. I found the… car on my own on the lot and just needed someone to take me for a test drive and answer a few simple questions. I was a super simple customer. Upon spending a few hours at the dealership purchasing the vehicle (which is usually expected), I was handed the key (singular) to the car. I was then standing 5 feet from the car when I was told the car only comes with 1 key because the previous owner did not turn in the other. It was a leased vehicle. It was a bit discouraging to have paid for the car and traded in my car to then be told as I am 3 minutes from driving away that I am receiving 1 key. Who expects to receive only 1 key when purchasing a vehicle these days? No fault to the dealership that they only received 1 but it DEFINITELY should have been brought up when even thinking of the purchase. I drove the car home not 5 miles away feeling a bit jipped. Maybe if it had been discussed earlier that wouldn't have felt so bad or discussed about including an additional key in the price but I wasn't informed until handed the key to leave. Then, to also hear that the previous owner would have to pay for the key in his lease made it feel worse. If the misplaced key is being paid for, why shouldn't I be receiving a second? I got home and began looking over the car and all the new technology and features inside. I then came to find the pressure for all tires should be at 36. I found every tire to be different 36, 37, 46 and the highest at 52! That is 16 lbs over the recommended! I corrected the tires at that time. As i was correcting the tire pressure I noticed 1 stem cap missing, 2 were the same, and 1 was completely different. They were mis-matched. Again, no big deal seeing as it's just the stem caps. I had my mother look at the car and she wiped the dash and wouldn't you know, it was a bunch of dust, so I then noticed it hadn't been wiped down inside. The interior is in great condition don't get me wrong, but I would have expected it to be cleaned out. I purchased my previous car at a different Lexus for 1/3 the price and received all the keys, and saw that it was being washed and waxed just before walking out. I took my new purchased car on a trip the next morning (yesterday) where I could get it on the express way. I got it up to 65-70 mph and noticed it had a pull to the right. Now here still 24 hours into purchase, I know I have to take it back to be aligned because its pulling. This is another Saturday going back to the dealer in my case. This was an inspected and certified car, I wouldn't think I have to be already planning a trip back within 48 hours of purchase. I bought all the extra warranty for the car because I wanted a piece of mind; extended warranty, wheels and rim warranty, you name it, for that piece of mind. I was expecting a call come Monday morning (today) regarding an extra key... I then got hit with "an additional key will be $250.00". Not what I want to hear after just spending MANY of thousands of dollars on the car. I feel owed at this point at least an extra key after my purchase. The manager called me back later to see what he can do... I was told he would call me back shortly and I waited... I received a call from the sales person again saying best they can do is $180.00 and a tank of gas. No offense but I haven't even used a tank of gas yet and the $30.00 is way off from now $180.00. I am never one to complain but after treating myself to something like this for the first time in life I was hoping for things to be simple. With the calls I have received back I have since felt some frustration from the sales representative as he has talked over me a number of times during our conversation. I requested to speak to anyone higher than his manager (more than once) and never received a name or a number. Maybe he is unable to have authority over the situation but maybe someone higher up can assist me better. Our call ended with him saying to contact him back when I want to schedule an alignment and a time for his key guy to set me up a new key in which I would still be paying for. He actually dropped the call on me at that point. I am not being difficult or unreasonable here, I work customer service and am yelled at frequently so I treat anyone with respect when speaking to them. Things went from a great experience to now being aggravated and frustrated. I do not feel I am being unreasonable here as I am just am looking to have what I paid for. Unfortunately my experience seems to be getting worse with each interaction. I am hoping to have a manager contact me regarding the experience and hope to turn things around.
About our dealership
Thank you for being such a great customer of Lexus of Pembroke Pines!
by Lexus of Pembroke Pines on 05/15/2025