Lexus of Pembroke Pines

I’m very disappointed at Lexus of Pembroke Pines. It took me more than 2 weeks to negotiate a car and at the end I left without a car. Let me start by saying that the salesman which we’ve been doing deal for the past 5 years or more has being more than helpful to us. With a total of 4 Lexus leased including the last one last month we’ve had 5 cars going to the same dealership with the same salesman. To make story short, we decided after 1 week of negotiation to go ahead and sign contract. We get to the finance managers office his name is ( Dayron Armenteros) and out of the blue he looks at the deal and tells us we can’t take the car because we dont qualify. To me this is very unprofessional after being there and back and forth and also negotiating for more than a week. He explain to us that our income didn’t qualify but for us to give him 5 minutes, he was going to talk to his director(which I never had the pleasure to see or speak) and he came back and told us that his director gave him the approval. He also stated not to worry that the dealer wasn’t looking to take the car back. So we took it home. I assured this finance director I don’t know how many times about taking the car home under this consequences and circumstances and his answer was no to worry. 2 days later passed by and the same finance director calls my husband telling him that the bank wasn’t taking the car and that he needed to take the car back that day. I specifically called the salesman and he advised me to wait a few days to see if the deal was going to be able to be finalized. Yesterday we took the car back. How can you allow something like this slipped away? Not only we didn’t qualify but they were also asking for $7200 down. Never in my life I’ve been so disappointed at Lexus. Worst experience ever.! ( Still waiting for the finance director to return my call)