Jenkins Mazda
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Customer Reviews of Jenkins Mazda
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35 service reviews
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Mike Krause and Sheriff Lowe were pleasant to work with.
by Ocala customer on 07/15/2023Jenkins, was nice dealership to be at.Great job
by Vince S on 05/02/2022Everyone was very professional and did a wonderful job.Very nice
by Stephanie on 11/02/2021Good work and very friendlyNew car
by Bbright on 03/18/2020They found me the car I’ve been waiting for, for an amazing price an low milesAMAZING
by CandanceBaker on 02/06/2020Super helpful and got us into a vehicle I never thought I would own!Happy customer
by Susiebennett on 09/16/2019Each time I walk through the Jenkins Mazda I know I'm a valued customer. I'm greeted, put at ease, and recognized, and I'm sure I'll be treated fairly, whether it be sales or service. I'm glad I chose Jenkins several years ago, and will… surely return.Thought I Had A Good Experience Boy, Was I Wrong!!
by scodraro on 03/23/2017Bought my new CX5 in January 2017, Sales Dept. did fine; Finance Dept. did too. Everything seemed OK until I had to bring in to Service Dept. for a fractured wheel rim. Only had car for 5 weeks; hit nothing, avoided every pothole and… road object, yet they said I had to have hit something because a wheel wont just break like that. Dealership had car for almost 2 weeks. Never once did they contact me to let me know what was going on I called 5 times to determine the status. First they told that one warehouse did not have the part; then told part had not come in yet; then told not sure when part was coming. Was even told to expect a call from Adrian Sanders (the service advisor who handled this) when he arrived at 9am, 3/22, but never got that call. When I was finally able to get my car back, they handed me an invoice for over $500 and told me that they would not put it through warranty because they didnt think it would be accepted. Despite all of the calls I made to them, they never informed me of this charge, nor did they get authorization to proceed, which I thought was standard operating procedure. I would not have rejected the work, but it would have been nice to know about it beforehand. The answer from both the Kyle Cook, the service manager and Jeff Johnson, the general sales manager was they could put the old, broken wheel back on and not charge me anything Seriously, Is That Your Solution?! The best they would do is give me $150 off, which they said was giving me the wheel at way below cost. It would have been nice to not come in blindly to an unexpected charge; a lot more communication is so very necessary on this dealerships part. Ill be looking for someplace else for my service if this does not improve.Service at Jenkins
by Mazda6luv on 11/05/2016Everyone at Jenkins is very nice, and it is important to them that they serve the public to the best of their ability. They seek to inform and to keep you informed of the process in your car's progress. They have a very nice waiting room,… and everyone who enters is very friendly. They deserve a 10 in all areas. I recommend them to all my friends.Your referrals mean the world to us. #ZoomZoom
Trusting service.
by pklinko on 11/01/2016This store has serviced my car since I purchased it 6 years ago. I trust no one else to perform required services. Friendly , family like knowledgeable environment along with competitive fair prices. I will more than likely purchase… another CX9 in the not too distant future from this store.Thank you for trusting us with your vehicle's maintenance!
Major Joel Marcus USAF (retired) OUTSTANDING Rating!
by MajorJoel on 09/11/2016Superb customer assistance, OUTSTANDING personalities, concern for satisfaction a paramount concern. The Best dealership I have ever experienced.Thank you for trusting us with the maintenance of your vehicle. We appreciate you being part of the Jenkins Family!
Purchased a newer vehicle
by CKPittman2016 on 09/08/2016We recently purchased a 2016 Mazda CX-5 from Jenkins. We traded in our 2012 model Mazda and got a good trade in value. The people there were very friendly and informative on products and service. We had decided on an SUV, as we're both… getting older and they are much easier to get in and out of! Very satisfied with the people working there and the service we have received.Thank you for trusting us with your business. We appreciate you being part of the Jenkins Family!
Good Friends at Mazda
by HumaneSociety on 06/01/2016updated 06/14/2016Thank you Jenkins Mazda for helping the Humane Society of Marion County with our Van that needed mayor repairs. Also we really appreciate your support and partnership. Keep up with the good work !We are proud to support our good friends at the Humane Society of Marion County!
Service and Price
by Naomi_P on 03/13/2016updated 03/29/2016Phyllis is a great asset to your Service Department. She was very professional and helpful. She explained the problem the technician found with the Air Conditioner and helped with the coupons for reducing my cost. I was just a little… surprised at the cost, but very pleased overall.BATTERY REPLACEMENT
by Thehobo29 on 03/17/2016In and out within 1/2 hourThank you for the 5-Star Rating! We appreciate your business and you trusting us with the maintenance of your vehicle.
The Way It Should Be
by VarsityVic on 12/04/2015Just what I expected. Oil Change and tire rotation, in-and-out in less than an hour.Thank you for trusting Jenkins Mazda with the maintenance of your vehicle. We appreciate your business and the positive review here!
Does great body work
by broomstikannie on 10/30/2015updated 11/11/2015Had a small dent in front fender. Made appointment and was completed in good time and work was really great.Thank you for your business and the positive review here!
Service work at Jenkins Mazda
by ghcgrc53 on 10/21/2015Service at all dealerships tends to be tedious and time-consuming (as well as expensive), but the service personnel at Jenkins (particularly Leo, the service mgr.), try to make the experience as painless as possible. I have had many… experiences at multiple dealerships throughout NY and Florida, and Leo is one of the best service managers I've run into; honest and straight-forward, without all the usual B.S.; that alone makes the experience worth the wait, as I know I can speak to Leo man-to-man and know he will be straight with me. Waiting times could be shorter, but dealerships with a steady volume make that difficult, but I have also just dropped by to make an appt. and Leo has been able to get me in if my issue was not a major one. That is very much appreciated, and goes a long way towards making the service experience a more pleasant one.Thank you for the positive review of our service department. We appreciate your business!
Best Service Ever
by jrsyjan5 on 09/07/2015Service was performed in a timely and professional mannerThanks for the great review! We appreciate your business.
New to Florida
by rhinoakin on 07/17/2015My experience was exceptional. Jenkins had the best customer service that I've experienced in any business...period. It was my first encounter with a business in Florida and it knocked my socks off. Everyone was friendly, kind, and… professional. So what more could a customer ask for? I could continue for hours citing examples of my encounters with the employees from the service department to sales, and the cashier...everyone was great. A special thanks to Leo Kasper and Jarrell in the service department and shop foreman Steve...great job on getting my Miata in and working the problem quickly. Shelia was also great in taking the payment very courteous and pleasant. Chuck and John in sales made want to buy another Mazda...and I would certainly do that with this dealership. Kathy also was very helpful and professional in her contact with me. In fact, all the employees named and unnamed where friendly and helpful. I was told by one of them...that I was a now a part of the Jenkins family...and that pretty well sums it up. You made a lasting impression and I did in fact feel that I was family. My hat is off to you and I left with my heart full. I simply will say thanks for a great experience.Thank you for the kind words! Welcome to the Jenkins Mazda family and we look forward to seeing you around the dealership for routine maintenance on your vehicle.
Just great
by Pstlw on 01/20/2015Car was in and out had oil change with a tire rotation. Was able to get appointment that morning for early afternoonMazda 6
by kelceo on 01/07/2015Have always had good service each time at Jenkins
About our dealership
What sets us apart
The team at Jenkins Mazda strives to provide you with a top-notch car-buying or -servicing experience. Visit our Mazda dealer in Ocala, FL, to buy or lease a new or used Mazda or for Mazda service and repairs.
Sir, thank you taking the time to explain to me how our dealership let you down. I truly hope that you are happy with our resolution. Please feel free to let me know if I may be of any service to you in future, Best regards, Shannon Rodas, Customer Relations Manager:)
by jenkinscars on 08/30/2017