Duval Ford
Customer Reviews of Duval Ford
Review type:
Great experience
Great Customer Service
by Mrs Wayne on 05/17/2020I like the fact that I was greeted immediately and smiley Mike was awesome. My vehicle was taken care of and ready as told. Duval Ford does a wonderful job every time.We appreciate your 5 star rating Mrs Wayne. Thank you for trusting Duval Ford to service your vehicle.
2019 Ford F-150
by Scott on 05/14/2020I have bought my last two trucks here and Susan Moore has sold me both. She is completely awesome and has always made the process smooth and easy. I am thankful for her help in understanding all aspects of buying the trucks. I have referred… other people to her and have had my girlfriend buy a car from her as well. I will continue to recommend others to her as well. Totally happy with her and Duval FordThank you Scott for your loyalty and repeat business. We appreciate your 5 stars.
Service
by Jbrad on 05/11/2020Timely service/maintenance checkThank you Jbrad for the 5 star rating on our service department.
Service Dept
by Malcom on 05/03/2020Very satisfied with Service Dept. I was kept informed as to the status of the repairs and the repairs were completed in a timely manner.Thank you Malcolm for your positive feedback. We strive everyday to provide the best customer service.
Excellent Sales Experience!
by Maureen Mastandrea on 05/02/2020Ethan made our car buying experience excellent! We love our new Mustang! Loren actually made the paperwork process fun! We had a lot of laughs! Thank you Duval Ford!Thank you Maureen for recognizing it can be a fun process, laughs included. We appreciate the 5 stars.
Salesman
by Frank Garelick on 05/02/2020It was a great experience!! No pressure whatsoever. They got us a better interest rate than our own credit union could get usAlways great to hear the Duval Real Deal process is working Frank. Thank you for the 5 stars.
Quick Lane
by Reve on 04/19/2020Service writer was professional and personable.We appreciate you recognizing our 5 star service advisors in the Quick Lane Reve.
Excellent service department
by SteveChambers on 04/10/2020During these uncertain healthcare times, the service department at Duval Ford went far beyond great service. I shall definitely use Duval Ford for any future service or sales.Thank you SteveC for recognizing are hard work at going the extra mile with customer service. We look forward to seeing you again.
Great Service
by Van on 04/06/2020Whit was very helpful and friendly. Service was completed sooner than estimated because he remembered that we needed to have our handicapped van as soon as possible.Thank you Van for the positive review. We look forward to helping you again on your next visit.
Service Was Fantastic!
by OutOfTownCustomer on 04/06/2020I would highly recommend the service department at this dealer. Truck broke down while visiting Jacksonville. The folks at Duval Ford treated me like family even though I'm sure they knew I would never be back. Truth is I will probably… drive from Georgia to have them service my Truck again. Nice folks there that seem to actually care. Refreshing for this day in age. My local Ford dealer is a known rip off.We are so pleased you are happy with the service we provided. Please do come back again!
Very professional Staff
by Vinny on 03/26/2020The Service Writer was excellent he kept me informed and was very professionalGlad you had a great experience in our service department. Thank you Vinny for the 5 stars.
Top Notch Service from a Top Notch Dealer
by Stegall on 03/23/2020Had my first routine maintenance performed on my new Escape this past weekend. Scheduled appt through the Ford Pass App. Upon arrival at Duval Ford, I was quickly checked in and escorted to the Customer Lounge. A Short wait and a rep came… to bring me my keys and have me on the way. The Dealership Service Center was extremely clean and organized. Everyone was courteous and I was pleased with my choice to have Duval Ford handle the routine service on my vehicle.Thank you Stegall for all the kind words in your 5 star review. we strive everyday to provide the best customer service and you are proof it is working.
Customer
by Sindabat on 03/22/2020Have used this dealership since moving to JAX in 2007. Excellent customer service in service & sale departments.We appreciate your repeat business and loyalty Sindabat. We look forward to your next visit.
what you should expect for a regular maintenance and oil change visit
by SB on 03/20/2020Well organized, quick and competent. went in for an oil change. when I checked in the advisor let me know I was due for a routine maintenance check, which they preformed in the time allotted for the oil change. Even the coffee was pretty… good.Thanks SB for the 5 stars. We strive every day to provide the best customer experience.
Air Traffic Manager
by F150 on 03/14/2020Excellent service. Clean bathrooms and waiting area. Highly recommended.Thank you for the positive feedback. We strive to make every detail of the dealership top-notch.
My new car experience
by My_new_car on 03/08/2020I have recently purchased a vehicle at duval ford.My salesperson was Danny Jenkins.I am very pleased with my service and everything he has done to make sure I got the perfect car for what I have been looking for.Everyone involved in my… deal were very friendly and did an awesome job in helping me get the car that I have been wanting for a very long time.I love my new car.Thank You to everyone..Always great to hear from a happy customer. Thank you for the 5-star review. Our goal is to provide the best customer experience.
Oil change
by Myra on 03/06/2020Went in for an oil change and found out I had a safe recall on my vehicle .I would’ve not known this if I would have went somewhere besides the dealership .They were so nice and got me in & out with a car wash in no time.Thank you Myra for the great feedback. We agree, the dealership is the best place to have your car serviced.
Awesome Job
by Ericnavy on 03/02/2020Didn’t have appointment they took care of me fast and essyThank you ericnavy for the 5-star review.
3rd service visit
by JMC on 02/29/2020Sunroof repair. backup camera replaced. Oil changes. All done with care and complete satisfaction. Advisors are friendly and honest. Not the closest Ford dealer for me but worth the trip.Service
by trixiedgs on 02/19/2020updated 02/26/2020The people at the Duval Ford service area are the utmost professionals. They are patient when explaining any work that may need to be done.Service
by LisaA70 on 02/23/2020Excellent service department! My service writer Stephen was very prompt, courteous and professional. Glad I purchased my truck from Duval Ford!!
Thank you Justin for sharing your 5 star experience with Jonathan and Tim. Duval Ford works diligently every day to achieve 100% customer satisfaction. We look forward to your next visit.
by Nancy on 05/07/2025