Customer Reviews of AutoNation Honda Hollywood
Review type:
Friendly and Knowledgeable
by LMRHOLLYWOOD on 03/28/2025The staff was very friendly and eager to please, as well as knowledgeable. Since my car's servicing was going to take a few hours, they even gave me a ride home and picked me up when the car was ready. If I wanted to stay, they have a… comfortable and pleasant waiting area with a TV and complementary coffee/tea/hot chocolate. They also cleaned my car inside and outside for free.Recent Service
by John McC on 04/04/2024I decided to try this location as opposed to the Hollywood location, mainly due to the poor service recieved in Hollywood, where I experienced staff with attitude problems, chipped the paint on a door handle and they denied it, over… pressurised tyres (alarm went off within 2 mins of leaving the facility, and found all 4 tyres to be 10 PSI over the recommended 34PSI) and the excess time taken as opposed to what was origanally estimated. I arrived 15 mins before my scheduled appointment, and was greeted by service manager Mario Betancur, who was a pleasure to deal with. Everything was completed well within the 1.5 hrs he'd estimated. I'll be using this location for future service work.Hi, we are pleased to hear you had such a positive experience with us, John! Don't hesitate to call us if you ever need anything. Be safe on the road!
Ed Taylor
by Ed Taylor on 12/01/2023I called the Service Department and made an appointment with Leidy Gomez for November 30th. When I arrived at 10:00 am, I was greeted by Leidy and we discussed what my vehicle needed, an oil change and new tires. She gave me an estimate… and an approximate time my vehicle would be ready. She called within thirty minutes of the estimated time to say it was ready. I picked up my car and the cost was exactly as estimated. Leidy followed up the next day to make sure I was satisfied with work performed. It was a great experience!!Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Honda Hollywood. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Helpful
by JJM2023 on 11/21/2023Rocky was helpful and informative and got my car serviced before it was promised it would be ready.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Ms.
by Blakey’s on 11/12/2023My experience is always great. They are real professionals especially my wonder Mr. Rocky and Avi. I appreciate them so much.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
My forever place!
by Vardine on 11/08/2023Great team! You'll feel like family here! They actually care about you and your car. I've had bad experiences at another dealership where I originally purchased my car and I wish I switched sooner. It's crazy to say, but I never had the… other dealership to open the hood of my car on arrival and be able to show me some issues I may be experiencing with my car. Things I was concerned about and was told previously not to worry or was pushed aside. My advisor was being trained by Carlos, I wish I remembered the advisor's name. He was very nice and down to earth. This is my forever place now!Hi Vardine, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Honda Hollywood. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Awesome service
by Fzoncolay on 11/01/2023Can’t complain, Adrian at Hollywood Honda autonation it’s the guy you can trust you vehicle on any service, honest and friendly, lucky me all my services he’s helping me since I moved from Illinois.Hi, we really appreciate your feedback! We're looking forward to your next visit with us!
Oil change
by Adriana on 10/28/2023Good service and fasterHi Adriana, we appreciate you taking the time to leave us a response. Feel free to stop by if you ever need any more help.
Excellent customer service
by Leo1977 on 10/15/2023I got there and they several people waiting to welcome you and take care of my needs and they did it with a smile.Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
costumer services
by Clientsatisf on 10/07/2023Profesional and nice personHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Car service
by Prachip on 10/07/2023It was amazing. Adrian is amazing and very helpful. 10/10 experience.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Gradilex on 10/05/2023Great customer service and friendly place of business. I’ll recommend this place to friends and family.Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Honda Hollywood and we hope to be of service again in the future.
regular service
by Walter1 on 10/03/2023happy with the service and the attention that Vicky gave me.Hello, we are pleased to hear you had such a positive experience with us, If you ever need help, just give us a call. Happy motoring!
Great service
by Mich0418 on 10/03/2023Great service. Helpful employee. Pleasant experience.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
New tires purchased, installed and alignment
by Non avail on 09/28/2023Great customer service with a smile and a few laughs.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Visor change went well
by JeanneF on 09/27/2023I was very happy with the service I received on Tuesday. Matthew was the agent who took care of my case. I think there was an unnecessary step. I phoned the week before to get two visors for the Honda Civic and was told to come in. It… turns out the first meeting was to evaluate my needs and I had to return on the 26th for the installation of the sun visors. Why couldn't I have been told over the phone the price and when to return to have the work done instead of coming there for no real work? It would have been easier. However, the work, as usual, was efficiently and professionally done. It seems like I made an extra trip.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Great Service
by Keith W on 09/23/2023The service advisor, Luc Martin Durogene, was very thorough and knowledgeable regarding the work necessary to maintain my vehicle. I felt that he was honest in recommending the work necessary to keep my vehicle in good working condition.… Greatly appreciated.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Always treated like a VIP
by cavarettak on 09/18/2023I have been loyal since my first Honda which was a 2007 Element. 4 cars later I still take my Honda into Rocky for service. 2014 CRV with over 150k miles, runs like new.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
exceleent
by Karla Nic on 09/18/2023Service was timely professionalHi Karla, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Consistently excellent
by 2018 Red on 09/16/2023All good relationships require trust and I am happy we found Martin to manage our vehicles' service needs. We are confident his advice is honest, and he ensures that the mechanics do a good job so we never have to return for the same thing.… Hats off to the team.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Oil change
by My2cents on 09/09/2023I purchased a service package when I bought my car and so for the past 4 years I've been servicing my car with this dealership (I was told I could go to any autonation but I prefer to go to the honda one because I'm more confident they will… have the right parts I need). On average it takes about 2 1/2 hours. This time around there were a lot of new people working at the service desk. I noticed they were alot more friendly and seem knowledgeable.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 03/30/2025