Victory Layne Chevrolet
Customer Reviews of Victory Layne Chevrolet
Review type:
Extremely Upset!!!
by Sweet1Tess on 03/25/2025I sincerely believe that this service department is crooked and what happened with my vehicle was deliberate and intentional. I brought my vehicle in for an oil change ONLY--declined other services discussed (specifically, tire sensor… replacements and tire rotation). When I got there, I had three sensors working and functional with only one not working. When my vehicle was returned to me, none of the sensors worked.. not one! I spoke to two technicians--one was not very friendly about the matter while the other one was. However, he advised me that when they do a tire rotation, that if one of the sensors is out, then that will cause the rest of them not to work because they would have to be "relearned" or something to that effect. The problem is that I specifically requested that they NOT rotate my tires at all. Then, when I mentioned this to the technician, he said if it wasn't on the paperwork then they would not have rotated my tires. So, now we are back to my initial question. If my tires were not rotated & then why is it that none of my sensors work now? Also, this did not happen during my last visit a few months ago. The same ONE sensor was out while the remaining three were still working. When I got my car back, it was the same as it was when I dropped it off. Why is it different this time? It should not be. I should have three sensors still working. The reason I believe it was deliberate because this is the 2nd time the advisors have been trying to get me to change ALL the sensors as opposed to just the one, stating it makes things a bit "difficult" to only change the one. Each time, I specifically communicated to the advisor that I simply cannot afford to do them all right now. So, now that none of my sensors are working, it makes me feel that they deliberately messed with my tires somehow (rotation or something else) to try to force me to have to get them all fixed. With all the rising costs, doing so is not in my budget at the moment. I had planned to get them taken care of as soon as I could afford to, but now I have to travel while not feeling completely safe since I can no longer monitor my tire pressure via the sensors. I have reached out to management with no response. So, now I have to consider other options. They have lost a customer.Oil and fuel filter change with tire rotation.
by Jayson Hines on 06/27/2024With my tire rotation, they did not add air to the back tires after moving from the front. This is the only dealership the truck has been at (2 visits) and a lug nut cover is missing already. Also behind steering wheel on both sides the… covers are coming undone, not sure why they would access that area. If this is the visual aspects I see, then what has happened I can't see. Fuel filter was supposed to be changed, not sure. Trust has been lost on the simple tasks that are evident. The while sales visit is clunky. Why ask me my mileage, when your supposed to get that info anyway with all your diagnostic readings. When I come back to pi k up vehicle, I go to svc area, they tell me to go to a payment desk, then payment desk tells me to go back to svc to get my keys, then svc leaves the desk to an office behind the payment desk to get the keys. What in the world was that I just watched. It was almost comical. Unfortunately, I have to find another place, I can not continue with their way of business.Thank you for sharing your feedback with us, Jayson. We understand your concerns regarding the tire rotation and the missing lug nut cover. We take all customer feedback seriously and will address these issues with our service team to ensure a better experience moving forward. If you have any further details or would like to discuss this matter further, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future. Sincerely, The Victory Layne Chevrolet Team
Thank you Zack
by Amanda Smith on 05/24/2024Thank you to Zack for the amazing experience and getting me into a car that I love thank you so muchThank you, Amanda, for the 5-star review! We're thrilled to hear that Zack provided you with an amazing experience and helped you find a car you love. We look forward to serving you again in the future. Enjoy your new ride from Victory Layne Chevrolet! Sincerely, The Victory Layne Chevrolet Team
Poor service and communication at Victory Layne Dealership
by Johnny Z on 09/20/20235 Sept 2023 DOS 7-Sept-23, at Victory Layne Chevy in Fort Myers Florida Complaint , We wanted to have the air conditioning checked on my 2016 Tahoe because it was running warmer then it should. I've had it to Victory Layne Dealer many… times for routine service so we figured it would need some refrigerant. After being there two hours ,Denis came out and told me that they couldn't find the leak even tho we thought it was just low on refrigerant. He said it would take many hours of labor and maybe take the dash out to look at the evaporator and the condenser and on and on. On that day,Denis Iraheta quoted me $1376 to fix everything out the door so had no choice, we were on the spot, so we reluctantly agreed but did not get it in writing.They kept it overnight and he told us to find a ride home because they didn't offer us any replacement saying we never have any loaners for anybody. The next day they called and said they have the part to put in called an evaporator . The Invoice later showed with the parts including the dye ,evaporator, refrigerant and seals at $520 the labor was over $857 ( I don't even know how many hours that is) and their diagnosis was that they replaced the rear evaporator and recharged with 16 units of refrigerant . Well four days later the air conditioning is still not cooling well ( the same) and I'm out almost $1400. When I went to pay the cashier I found out that Denis had misquoted himself and I had to pay tax which he neglected to tell me was not included in “out the door” How he knew, the day ( the 7th of Sept) before the car was even diagnosed ( 8th of Sept) what they would find and fix, and the parts would be and the cost of labor is unknown to me. When I confronted Denis with this price increase he totally lied and said that he never said that. He asked the manager next to him and the manager agreed with him who had never seen me at all. All in all, I never got my air conditioner fixed so that it cools better than it did before. It cost me over $1500 for what I believe was need for refrigerant ?, and at this point ,just a overpriced bill that was miss quoted to me by your service advisor rep, Denis ,the day prior to replacing the” part “. Also we were basically thrown out when they decided to keep our car overnight with no assistance to get home. All in all ,we are probably also at fault for putting our trust in this dealership where we had been going for over six years with our Chevy Tahoe. Please look into this matter and get back to me. I know you want me to bring the car back in to be looked at but I'm afraid of another $2000 bill and severe inconvenience and still no results. We appreciate your response. I called the dealership five days ago told them my story. I have not heard back. I'm not sure how this dealership sleeps at night. Good luck with them.Johnny, we appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. We'd like the chance to speak with you and hear your feedback regarding your visit. Please contact us directly at your earliest convenience. Sincerely, The Victory Layne Chevrolet Team
Awful …
by Caitlin on 06/22/2023I’m really disappointed. I used to love this place, but ever since big mike left this place has gone severely downhill. I have not be treated right at all. Got into an accident and had my car fixed at the dealership …they were rude the… whole time. In addition my car was “finished” with a completely flat tire and fresh nail in it. When I haven’t driven it over two weeks and y’all test drove it…it seems weird the multiple times I came around to talk to you guys or get things from my car the tire was never flat… now it is? My dad patched it and now I’m sitting here wasting more time getting tires changed ! Horrible customer service. Horrible condition for my car to come back “finished” in. So many things aren’t event put back together my dad had to fix it.Thank you for sharing this review regarding your experience with us, Caitlin. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Victory Layne Chevrolet Team
Cat even rotate tires correctly
by Incompetent on 04/12/2023Wanted ALL 5 tires rotated, MADE IT VER CLEAR! Cars ready? GUSS WHAT. NOT 5 TIRE ROTATION BUT 4 that took 3 hours after waiting 2.5 months for appointment while warranty expired!!!!!We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Victory Layne Chevrolet Team
Great Running Boards
by Big Blue on 03/10/2023Started out a bit confusing on to schedule the service but Irene took charge and handle it well for me. Thank you!We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, The Victory Layne Chevrolet Team
Victory Lane Service Department is the best
by Rich & Linda on 03/08/2023We have taken our 2018 Spark to Victory Lane service Deparement for 5 years and the Service Department is the best. We have also taken our 2017 Sonic there for the past 5 years also. We have a new 2023 AWD Blazer Premier, which even though… we purchased our vehicles at Ferman Chevrolet in Tampa, we love the Service Department at Victory Lane Chevrolet. Unfortunately, Victory Lane Sales Department has no allocations, so we purchased the Spark and Blazer new from Ferman. But while Ferman Sales is 5 Stars, Ferman's Service Department is not even 1 star. We had the worst experience when we took our new 2023 back with only 200 miles for a warranty problem. Ferman Service Department was rude to us and did not fix the problem. We then took it to Victory Lane's Service Department and they squeezed us in since they had no appointments for months. They fix the problem, which was a part of the sunroof was installed wrong, which caused it to make noise and probably would have leaked. After retiring, we decided to switch to Chevrolet vehicles. Prior to moving to Florida, I used to order custom BMWs and Mercedes Benz, whose service was top-notch. But after the last 5 years in dealing with Victory Lane Service Department, I must admit that they have provided us with the best service we have ever received. Because the Victory Lane Service Department, we will continue to buy Chevrolets in the future and recommend them to our friends. I wish Victory Lane Sales department would get more allocations so we would not have to order our vehicles from Ferman Chevrolet.Rich and Linda, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Victory Layne Chevrolet Team
Pure Excellence!
by MonsterChevy on 01/03/2023Anything you need done no matter what you drive the service department here actually cares about your vehicle and is fair/honest every step of the way!! Maggie and Iren are phenomenal but that’s not all their entire team there is… incredible! You are always welcomed from the moment you’re greeted at your car till the moment you walk out that door!! I also have to give props to there mechanic Tanner I had a lot of work done recently to get my dream ride top notch and let me tell you I haven’t had 1 problem since!! Look no further then Victory Layne Chevrolet!!Thank you for reaching out! Reviews like these mean the world to us here at our dealership. Take care and have a great day. Sincerely, The Victory Layne Chevrolet Team
Excellent
by Amy Nicole on 02/24/2021My sales rep, YVES REMILLARD, was THE BEST salesman I’ve ever had when purchasing a vehicle, he took his time and made the entire experience so great!We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Victory Layne Chevrolet Team
New Equinox first oil change
by Betsy54 on 04/06/2017Ease of making the appointment, confirmation call one day ahead, quick check in, service completed in less time than projected, polite, efficient staff.We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Victory Layne Chevrolet for your vehicle needs. Regards, The Victory Layne Chevrolet Team
2014 Siverado from Victory Layne Chevrolet
by KevinDaniels on 12/19/2014updated 01/02/2015Toni the sale guy was great and Jamie the sales manager answered all my questions and concerns with no problems.Great Silverado
by Gilbert2G on 12/19/2014updated 01/02/2015My wife and I are extremely please with our new truck purchase experience at Victory Layne Chevrolet. Our salesman George H. and everybody else at your dealership were very pleasant and professional every time they talk to us while… assisting us throughout our truck purchase process. VLC is a great dealership and your entire personnel needs to be commended for their constant smiles, friendly and positive attitude while delivering honest and professional work. Our sincere 'Thank You' to everybody at Victory Layne Chevrolet for making our new truck buying experience such a pleasant and memorable experience. I am telling all my family members and friends about the professional and friendly treatment we received at your dealership. Thank you again. Gilbert & Elianne G.Excellent service!
by FLNCGirl on 11/17/2014I used the shuttle service and your driver is the most friendly, professional shuttle driver. I never feel uncomfortable as a woman. The folks in the service department are so friendly and helpful. I have not had a bad experience yet. I… hope I never do. Keep the staff you have and reward them appropriately to keep them!Thanks so much for this great review. We try to create a friendly and professional experience for all of our customers. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Jamie Wood - Sales Manager - jamiewood@victorylaynechevy.com
5-Star Service
by LHClark on 10/30/2014updated 11/07/2014This first oil change and check up deserves each of the five stars. The technician is fast and efficient, and kept the car clean. I was able to ask the technician several questions about the MyLink system and was able to get clarification… immediately. All in all, an excellent and positive experience. I am extremely happy and very satisfied with the personalized service I received for my car.Thank you for taking the time to write about your experience with us, Clark! At Victory Layne Chevrolet, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy that we were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Jamie Wood - Sales Manager - jamiewood@victorylaynechevy.com
Victory Layne Chevrolet
by Joffson on 11/04/2014Ray Good was extremely patient and accommodating. Excellent sales person. As was your used cars manager. I found your dealership a very pleasent place to do business with. Will use you again.Joffson, Thank you so much for the glowing review and for taking the time to write! We try hard to please our customers in every way possible and it is gratifying to know that we have succeeded. We are so glad we were able to help! We continually strive to meet and exceed our customers expectations. We are happy to know we have earned your loyalty. Jamie Wood - Sales Manager - jamiewood@victorylaynechevy.com
Great Buying Experience
by HappyCamaro on 10/01/2014We are extremely pleased with the professional service provided by our salesman, Bill Morris. When our choice of a vehicle fell through when another dealer did not deliver, Bill kept working until he got us the car we wanted. We are very… grateful. Bill also spent a lot of time with us and made sure all of our questions were answered.Thank you for taking the time to share with us! The goal of the Victory Lane Chevrolet team is to ensure a professional and painless purchasing process for each of our customers. We're happy to read that Bill was able to help you find the right vehicle. Please remember that we're always here to assist you with any future auto needs and we look forward to working with you again. Jamie Wood - Sales Manager - jamiewood@victorylaynechevy.com
cool z71
by blackwebe on 07/30/2014Justin did an excellent job of directing us to the product that best fit our needs. He also explained all of our options available. After we selected the vehicle we wanted to purchase he spent a lot of time showing us how every thing on the… vehicle worked. Also he help having the 5th wheel hitch removed from my old truck and added to the new one. I will go back to Justin in the future for my vehicle needs.Congratulations on your purchase! Justin is a great asset to our team, and are happy to hear that he was able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Our dynamic team is patient and eager to assist. Thank you for trusting us with your vehicle needs, until we have the pleasure of working with you again please be sure to like us on Facebook. Jamie Wood - Sales Manager - jamiewood@victorylaynechevy.com
My third new vehicle from Victory Lane
by profishunt59 on 04/12/2013updated 06/10/2025This is my third vehicle purchase from Justin in the last 3 years. I drove over 90 miles to buy this truck from him, and will continue doing business with Victory Lane Chevrolet.The quality service and no nonsense approach for me to… purchase this and other vehicles will keep me coming back. Thanks DarrellVictory Layne Chevrolet thanks you for your excellent feedback and Five-Star Review! Our team strives to be the best and will be ecstatic to hear that you left satisfied! Thank you for continually trusting us with your car buying needs and we look forward to working with you again in the future. We hope you enjoy your new vehicle! Dont forget to Like us on Facebook and Follow us on Twitter to take advantage of our exclusive online coupons and discounts! Jamie Wood - Sales Mgr jamiewood@victorylaynechevy.com
Victory Layne Chevrolet thanks you for your excellent feedback and Five-Star Review! Our team strives to be the best and will be ecstatic to hear that you left satisfied! Thank you for continually trusting us with your car buying needs and we look forward to working with you again in the future. We hope you enjoy your new vehicle! Dont forget to Like us on Facebook and Follow us on Twitter to take advantage of our exclusive online coupons and discounts! Jamie Wood - Sales Mgr jamiewood@victorylaynechevy.com
Second vehicle purchased here
by cessna2007 on 05/25/2013updated 06/10/2025Dean M. went above and beyond to help us get the vehicle we wanted at the price we could afford. Thanks Dean!Victory Layne Chevrolet is extremely thankful for your recommendation and excellent feedback! Dean takes pride in his customer service abilities and always makes the needs of his customers his top priority! Thank you for trusting us with your car buying needs and for your Five Star Review! We hope you enjoy your new vehicle! Dont forget to LIKE us on Facebook and FOLLOW us on Twitter to take advantage of our exclusive online coupons and discounts! Regards, Jamie Wood - Sales Mgr jamiewood@victorylaynechevy.com
2nd Purchase from Victory Layne
by Naples_couple on 09/19/2013updated 06/10/2025Everyone at Victory Layne has always been very helpful. Easy process to purchase a new car. The salesman Jeff B. is the best!We thank you for taking the time to leave us this amazing feedback. Jeff takes pride in his customer service abilities and loves to make the car buying process smooth and enjoyable for each of his customers! We thank you for trusting us with your car buying needs and it was a pleasure working with you. We are very appreciative of your Five Star Review and recommendation! We hope you enjoy your new vehicle! LIKE us on Facebook and FOLLOW us on Twitter to take advantage of our exclusive online coupons and discounts! Jamie Wood - Sales Mgr jamiewood@victorylaynechevy.com
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Silverado 2500HD
Our team has acknowledged this review.
by Victory Layne Chevrolet on 03/29/2025