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Victory Layne Chevrolet


3980 Fowler St, Fort Myers, FL 33901 (map)
Today 8:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (1) No (0)
Service Rating
Recommend:
Yes (0) No (4)
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Dealership Service Review

5 out of 5 starsservice Rating
Victory Lane Service Department is the best
Written by Rich & Linda on 03/08/2023

We have taken our 2018 Spark to Victory Lane service Deparement for 5 years and the Service Department is the best. We have also taken our 2017 Sonic there for the past 5 years also. We have a new 2023 AWD Blazer Premier, which even though we purchased our vehicles at Ferman Chevrolet in Tampa, we love the Service Department at Victory Lane Chevrolet. Unfortunately, Victory Lane Sales Department has no allocations, so we purchased the Spark and Blazer new from Ferman. But while Ferman Sales is 5 Stars, Ferman's Service Department is not even 1 star. We had the worst experience when we took our new 2023 back with only 200 miles for a warranty problem. Ferman Service Department was rude to us and did not fix the problem. We then took it to Victory Lane's Service Department and they squeezed us in since they had no appointments for months. They fix the problem, which was a part of the sunroof was installed wrong, which caused it to make noise and probably would have leaked. After retiring, we decided to switch to Chevrolet vehicles. Prior to moving to Florida, I used to order custom BMWs and Mercedes Benz, whose service was top-notch. But after the last 5 years in dealing with Victory Lane Service Department, I must admit that they have provided us with the best service we have ever received. Because the Victory Lane Service Department, we will continue to buy Chevrolets in the future and recommend them to our friends. I wish Victory Lane Sales department would get more allocations so we would not have to order our vehicles from Ferman Chevrolet.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Victory Layne Chevrolet on 03/09/2023
Dealer Response
Rich and Linda, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Victory Layne Chevrolet Team
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