Victory Layne Chevrolet

5 Sept 2023 DOS 7-Sept-23, at Victory Layne Chevy in Fort Myers Florida Complaint , We wanted to have the air conditioning checked on my 2016 Tahoe because it was running warmer then it should. I've had it to Victory Layne Dealer many times for routine service so we figured it would need some refrigerant. After being there two hours ,Denis came out and told me that they couldn't find the leak even tho we thought it was just low on refrigerant. He said it would take many hours of labor and maybe take the dash out to look at the evaporator and the condenser and on and on. On that day,Denis  Iraheta quoted me $1376 to fix everything  out the door so had no choice, we were on the spot, so we reluctantly agreed but did not get it in writing.They kept it overnight and he told us to find a ride home because they didn't offer us  any replacement saying we never have any loaners for anybody. The next day they called and said they have the part to put in called an evaporator . The Invoice later showed with the parts including the dye ,evaporator, refrigerant and seals at $520 the labor was over $857 ( I don't even know how many hours that is) and their diagnosis was that they replaced the rear evaporator and recharged with 16 units of refrigerant . Well four days later the air conditioning is still not cooling well ( the same)  and I'm out almost $1400. When I went to pay the cashier I found out that Denis  had misquoted himself and I had to pay tax which he neglected to tell me was not included in “out the door” How he knew, the day ( the 7th of Sept) before the car was even diagnosed ( 8th of Sept) what they would find and fix, and the parts would be and the cost of labor is unknown to me. When I confronted Denis with this price increase he totally lied and said that he never said that. He asked the manager next to him and the manager agreed with him who had never seen me at all. All in all, I never got my air conditioner fixed so that it cools better than it did before. It cost me over $1500 for what I believe was need for refrigerant ?, and at this point ,just a overpriced bill that was miss quoted to me by your service advisor rep, Denis ,the day prior to replacing the” part “. Also we were basically thrown out when they decided to keep our car overnight with no assistance to get home. All in all ,we are probably also at fault for putting our trust in this dealership where we had been going for over six years with our Chevy Tahoe. Please look into this matter and get back to me. I know you want me to bring the car back in to be looked at but I'm afraid of another $2000 bill and severe inconvenience and still no results. We appreciate your response. I called the dealership five days ago told them my story. I have not heard back. I'm not sure how this dealership sleeps at night. Good luck with them.