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Victory Layne Chevrolet


3980 Fowler St, Fort Myers, FL 33901 (map)
Today 8:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (1) No (0)
Service Rating
Recommend:
Yes (0) No (4)
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Dealership Service Review

1 out of 5 starsservice Rating
Oil and fuel filter change with tire rotation.
Written by Jayson Hines on 06/27/2024

With my tire rotation, they did not add air to the back tires after moving from the front. This is the only dealership the truck has been at (2 visits) and a lug nut cover is missing already. Also behind steering wheel on both sides the covers are coming undone, not sure why they would access that area. If this is the visual aspects I see, then what has happened I can't see. Fuel filter was supposed to be changed, not sure. Trust has been lost on the simple tasks that are evident. The while sales visit is clunky. Why ask me my mileage, when your supposed to get that info anyway with all your diagnostic readings. When I come back to pi k up vehicle, I go to svc area, they tell me to go to a payment desk, then payment desk tells me to go back to svc to get my keys, then svc leaves the desk to an office behind the payment desk to get the keys. What in the world was that I just watched. It was almost comical. Unfortunately, I have to find another place, I can not continue with their way of business.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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Victory Layne Chevrolet on 06/28/2024
Dealer Response
Thank you for sharing your feedback with us, Jayson. We understand your concerns regarding the tire rotation and the missing lug nut cover. We take all customer feedback seriously and will address these issues with our service team to ensure a better experience moving forward. If you have any further details or would like to discuss this matter further, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future. Sincerely, The Victory Layne Chevrolet Team
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