Mercedes-Benz of Delray
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SL 550 2008 hardtop convertible not working
Written byon 01/05/2024
My top didn't work and I took it in initially for two rams to be replaced. Then 2 weeks later, the top didn't work again and I took it back in. It took 3-4 weeks to replace 4 rams (one of them under warranty). I think more service managers are needed as multiple calls are not answered and call backs occur maybe 20% of the time indicating the managers are too busy. I put in 2 calls this week and 4 days later haven't gotten a return call back. (Especially after spending $8,500 over 2 months).
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Gabi Porter on 01/08/2024
Dealer Response
Hi Tom, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
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