Customer Reviews of Sullivan Honda
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Sullivan Honda excellent dealership
by Nunyainct on 05/07/2025
updated 05/12/2025
My experience buying a CPO Honda was excellent. All of the staff is polite, knowledgeable and professional and patient with the various questions I had. The atmosphere there is one of a professional dealership that is there to provide the… best customer service experience to their customers.
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The following reviews are more than two years old. They are not included in the overall rating.
57 reviews
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2020 Ridgeline RTL-E CPO
by Hubmiller007 on 07/17/2023Fast, Fair and Easy purchase.Service
by Reviews on 06/03/2023I was very pleased with the service I received. They were very knowledgeable and answered my questions without hesitation.Consistent Superb Customer Service
by marie1d on 05/26/2023Sullivan Honda continues to be a consistently reputable Car Dealership. Employees consistently courteous. Can be counted on to be honest in terms of regular maintenance service for my vehicle; as opposed to other 'not so honest' car… dealerships, in my experience.Mrs
by Weingart on 05/08/2023Very good, nice clean waiting area as well.Professional, and Easy Sale
by CTRTeach11 on 05/05/2023Sullivan Honda was able to order my Honda Civic, and deliver it to me in a timely manner. Alejandro kept me informed about the delivery date and gave me a ride to pick up my new car. He took a lot of time to explain all of the features and… told me to call him with any additional questions.Excellent Customer Service
by GoodService on 04/25/2023Sullivan service setup a convenient date for the 20,000 mile service. In addition to the required 20,000 mile services, I asked for a cleaning of the back seat that had been treated with Armoral Protection when I leased the car. This… cleaning was completed very well at no charge. The waiting time was not long and the waiting area is very comfortable.Great Customer Service
by Pilotmom on 04/05/2023I brought my 2019 Honda pilot in for routine service. I was met with smiling faces and morning greetings. The customer waiting area is so nice and bright and clean. Think I took care of the items that I requested for them to take care of… and they did not try to upsell.HondaCRV 2017
by wayne riley on 04/05/2023We have a Honda CR V .(2017) Car has had a number of problems (mainly electrical). We purchased the extended warranty(expensive). Dealer has been responsive to addressing all our issues with rectifying problems. Problem is that every time… its fixed, it's not totally fixed. they don't seem to trouble shoot the entire issue and another issue will rise up spinning off of the item that was fixed. Living an hour away this gets old. (Having to spend half our day dealing with car again). Example would be the ongoing problems with certain doors not locking or opening with key fobs. Probably have had to go back to dealer 6 times(guessing) for these issues. One problem gets fixed then another door will not work!!! Till now our extended warrantee has covered the cost. Now the rear door will not lock. Apparently, its a wire harness issue which is going to cost almost 500$ to fix. They tell us warrantee doesn't cover this!!! We aren't sure why not. Seems like on odd thing to break/not work on a seldom used back door. (a hard thing to damage or abuse). Surely not something that would normally wear out as to not be under warrantee!! The service department at Sullivan Honda is excellent: just kind of wish they would be the ones working on our vehicle. Never had a vehicle with only 80000 miles on it have so many issues leaving us with second thoughts about vehicle make and extended warrantees.Customer
by Carol Wilson on 03/15/2023Per usual the service department was courteous and on time.Oil Change and vehicle review at Sullivan Honda, Torrington CT
by RCHondaOwnr on 03/08/2023Our Honda vehicle was purchased from Sullivan Honda with our purchasing experience being an excellent one. We decided because of that initial purchasing experience to have the car maintenance conducted at Sullivans. So far each… experience including this recent one has been excellent one. We would recommend for a Honda car purchase as well as conducting Honda maintenance that Sullivan Honda should be experienced.First 2 services, stress free
by Al Tort on 02/17/2023Great service, no issues, both times with appointments, no waitGreat service
by MacFarland on 02/10/2023It was just a small maintenance, and it was professional and quickly done. Yet to have a bad experience with Sullivan Honda.Service on a recurring issue of the CarPlay head unit
by Nikko2020 on 01/17/2023My car play was intermittently shutting off, since month 3 of owning the car. There was always a 'reason" for the malfunction. the reasons were: bad cord, not on the current update of the software, my connection to the phone must be bad… and on a on. The real issue was the head unit itself and conveniently when Sullivan decided to replace it after my many visits; my vehicle was out of the 3 year/36,000 mile warranty and I had to pay for it. CarPlay is exetremely distracting as it is and I travel and all the time. The cutting out and my having to fumble with my phone to try and reconnect was so unsafe. I also had it checked in NC (where they "reset" the system again) because I was traveling and was charged $100.Mazda CX5
by Audrey05 on 01/01/2023Experience was exceptional. They were very detailed in providing paperwork showing overall specifications and itemized time left for services to be done. Will always have my car serviced there and would highly recommend them. Thank you… Sullivan Honda! Kudos to you and your workers.Service department
by Paula W. on 12/30/2022On Christmas eve my car wouldn't start, the day after Christmas I had it dropped off at the shop. When I checked in Tuesday they called me right back with problem (bad starter) the parts were ordered and my car was ready Wednesday… afternoon. Thanks for the excellent service.Very Happy
by Denise29 on 10/27/2022Extremely nice staff, reasonable pricingHonda service at Sullivan Honda
by KABATOR on 04/30/2022I have used Sullivan Honda for service and repairs for years and they always do a fantastic job!Service
by Wiggy2022 on 03/08/2022The only issue I have is that I had an appointment for 930 am dropped car off the night before . Stated what time I would be getting it the next day and it was just getting don't and the hood was never closed .Money Pit
by Eve Honda on 01/27/2022I purchased a used 2018 Honda Accord from this dealership. Within 10,000 miles of owning the car I have had to replace the brakes and the tires.Sullivan Honda - worth the trip
by Anthony S on 11/05/2021professional and efficientRelaxed atmosphere with knowledgable sales personal.
by Kismet4me on 03/10/2021Overall I was impressed. It was very low key and there wasn't drastic hidden fees. They did charge Vin etching which I wouldn't have paid $200 for, if I had noticed it in time. But when you've been to as many dealers as I have over the… years you become greatful for the honest dealers that aren't trying to screw you. Sullivan's is definitely a good place to buy a car. Whether new or used they treat you right.
About our dealership
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (3)
- Albanian
- English
- Spanish
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Ivory Park on 05/13/2025