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Sullivan Honda


2015 E Main St, Torrington, CT 06790 (map)
Today 8:30 AM - 7:00 PM
Sales Rating
Recommend:
Yes (7) No (0)
Service Rating
Recommend:
Yes (32) No (3)
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Dealership Service Review

4 out of 5 starsservice Rating
Service on a recurring issue of the CarPlay head unit
Written by Nikko2020 on 01/17/2023

My car play was intermittently shutting off, since month 3 of owning the car. There was always a 'reason" for the malfunction. the reasons were: bad cord, not on the current update of the software, my connection to the phone must be bad and on a on. The real issue was the head unit itself and conveniently when Sullivan decided to replace it after my many visits; my vehicle was out of the 3 year/36,000 mile warranty and I had to pay for it. CarPlay is exetremely distracting as it is and I travel and all the time. The cutting out and my having to fumble with my phone to try and reconnect was so unsafe. I also had it checked in NC (where they "reset" the system again) because I was traveling and was charged $100.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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