A Better Way Wholesale Autos
Customer Reviews of A Better Way Wholesale Autos
Review type:
Add dealer fee to advertised price.
by Bob on 07/27/2022They charge roughly $1,000 for "dealer fee." Add that to advertised price on Edmunds oven suddenly "great deal" is not so attractive.The WORST Way to buy a car...fortunately I didn't.
by DisappointedDad on 10/21/2021Walked into this "dealership" and was immediately struck by how busy they were. There were a ton of sales people, most of whom were in jeans, short sleeve shirts and baseball hats. After waiting 10 mins I finally got to speak with a… "salesman", more like an obvious [non-permissible content removed]. I told him I was there to look for a car for my daughter who wasn't with me. He asked if she was coming and I said no she wasn't. He asked me if I knew what I was looking for and I gave him a general idea. AWD, reliable, in my specified price range. I could tell he was annoyed but proceeded to look at his list of "over 700 cars". He settled on a car and told me he would go get it from his lot. 20 mins later he came back with a car that barely ran. At idol the car sounded like it was going to fall apart. He told me I could take it for a test drive but when I looked down at the gas gauge it showed empty with 000 miles left in the tank. That would have been one interesting test drive. I politely declined. Upon walking around the car I saw a clear spot on the paint where the car was obviously rusting underneath. I pointed it out to him and he goes "yeah, I just noticed that too". All the while he's showing no interest in really helping me. As I was leaving I got talking to another customer who happened to be looking for the same thing I was looking for. He told me he had first tried to go and walk their lot to see what they had available and was told he couldn't do that. He too waited 20 minutes to see one car and the car they brought down to him was a total clunker. Just like me, he walked out of there with no intention of coming back.A bitter day at “Better Way”
by Frankie Corniel on 01/25/2021I don’t usually pay attention to bad reviews, I like to form my own opinion. But this place should be named The worse way to wholesale autos. I walked in Jan. 25 2021 looking to trade in for an AWD car for my family. Walked in, was greeted… poorly with the most unbothered “how can I help you?” in my entire life. I get better from the drive thru lady at McDonald’s. Guy didn’t even offer me a seat in which I was confused if I should take a seat or not, so I seat myself, no big deal. I told him my desired car and what I have to trade in. He gives my keys to his “manager” and sat back down like I wasn’t even there, to just continue to laugh at Facebook videos, pick at his cuticles on his desk with his nail clippers (gross) and had his mask hanging of his chin while sniffling & wiping his nose with his fingers while I’m sitting across his desk with the most awkward silence ever. Not to mention we’re still in the middle of a pandemic and there’s literally associates walking around with no mask or masks hanging off their ears. Hate to be the “wear your mask” person but my wife literally saw someone decline a test drive because the associate riding along said he didn’t have a mask. I even heard employees word for word ask each other about W2 forms like they don’t have customers sitting right in front of them. I can not make this up. I snatched up my keys and walked out of there not looking back. If this place carried itself with more dignity & their employees showed some respect for their customers or at least themselves and at least dressed like a car salesman instead of garbage man they’d be more successful. Just.. don’t.Definitely not "A Better Way"
by Bill B on 10/06/2020Do your research. If your looking for a cheap used car with accident history or structural damage and not properly cleaned then this could be the place for you. I was willing to overlook the bad reviews and give them a shot. I test drove… the car I was interested in and negotiated with the salesman to make several repairs to the car before I would take it. 2017 Ford explorer 21k miles $24k. After 10 days I was called to come and pick up the car. Kent tried to push me through to finalize financing prior to looking at the car thank goodness I asked to see the car first. Long story short is that even after twice coming in to pick up the car they have still not repaired the car after 2 months and now tell me that they will not make the agreed upon repairs. Total waste of time and they are also trying to keep my $1000 deposit. If you do decide to purchase here do yourself a favor, if they make any promises to you make sure you have them listed on your purchase agreement. On the top right of the contract there is a section "written promises made to consumer". If you leave this blank they are not going to preform the work and will try to keep your deposit when you want to walk away from the deal. Look the dealer up in the CT superior court there are dozens of lawsuits against this company. They also have a D rating with the Better Business Bureau. Run! don't walk away from A Better Way Auto.Really bad service
by Victor on 07/10/2020I bought a 2017 outback from this dealer. Less than a month later a have to come back because it was losing oil. Went I got to the dealer I stand at the door waiting for someone to help me. Even went I can see a lot of sale people doing… nothing none of them ask me if I needed help. I wait for more than 5 min went a couple of white ladies enter and the salesman on the desk right in front of the door Immediately call them inside. At first I tough maybe he know them and I stand there for another 5 minutes went another white guy stand at the door next to me. The lady on the desk right next to the door didn’t wait a second to ask him if she can help him and ask him to sit. At that point it was clear to me that I couldn’t expect any of the white salesman to help me. A couple if minutes later a spanish salesman return to the office and finally ask me if I needed help. I’m not accusing anyone of racism but they really make me feel unwelcome. They need to change the way they interact with costumer.Great experience
by Jevon on 01/16/2019updated 01/25/2019My sales representative steeve who was very helpful in giving me the proper help I needed in making the decision to buy my vehicleGood team and operation
by Alejandro on 01/18/2019Dave & Dan did a good job, they were down to earth and honest about the vehicle history and conditions. Dave was very enthusiastic and accommodating. Dan was wise and experienced.3 cars later and I’ll be back for number 4! Great place!
by Ralfy on 01/12/2019I’ve purchased 3 cars so far from A Better Way and Jhonny is the guy to see! His honesty and customer service is by far the best I’ve experienced. He listens and try’s to get you into the car you’ll love and not just like. Never had any… issues and when I do need something looked at TJ at service is great and waist no time to fix any issues. Last but not least Trooper makes the paper work fly by and makes everyone around laugh from the time you walk in till you walk out with your new car! Great experience!Ralfy, it is wonderful to hear that our staff at A Better Way Wholesale Autos was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you again and take care! Sincerely, The A Better Way Wholesale Autos Team
Customer Service, Sales Representative
by Maria on 01/06/2019The sales person Emmanuel. So I called before heading there because I live two hours away. Emmanuel asked the phone. He was very well spoken and professional. When maintained that professionalism. He was very respectful, knowledgeable,… patient and helpful. He listened and heard carefully to provide me with what I was looking for in a vehicle. When my decision was made, he explained the documents carefully and patiently. Thank you Emmanuel, you're greatly appreciated.Maria, reviews like yours are truly a breath of fresh air! Emmanuel is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The A Better Way Wholesale Autos Team
Unorthodox but straightforward.
by Paul on 12/06/2018updated 12/14/2018Friendly staff, patient with browsing and test drive. This is not a traditional experience, not for everyone or every car, and there are some unique operations going on that take getting used to.However, I personally found the service… quite good.Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, The A Better Way Wholesale Autos Team
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by Jemar on 11/21/2018updated 11/30/2018My experience was a great experience no problem what’s so ever thanks to LyaThank you for the great review! We love hearing from happy customers. We know that buying a car is a big decision and it's awesome to know that Lya assisted you in such an efficient manner. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, The A Better Way Wholesale Auto Team
A better way survey
by Hernando on 11/14/2018updated 11/27/2018Lya was always on top of her game. She was always willing to help. She is also very funny.Hernando, thank you so much for the wonderful review of your experience at A Better Way. Lya is one of the best at her profession, and we feel your review is spot on. We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon. Sincerely, The A Better Way Wholesale Autos Team
Great Service
by nmbigda on 11/17/2018I had a good experience when I shopped for a car at A Better Way in Naugatuck CT. Worked with Dan and he was friendly and knowledgeable about everything we needed to know. Highly recommendWe love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose A Better Way. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The A Better Way Wholesale Auto Team
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by Bryana on 10/30/2018Everything ended up working out for me, there was a few bumps along the way but in the end my sales rep george was very helpful with my process and continued to take his time with me making sure i was put into a vehicle that had everything… i was looking for.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that George made such a great impression on you. We look forward to seeing you for your next service appointment or purchase! Sincerely, The A Better Way Wholesale Autos Team
Great Experience and Extremely Happy Customers!!!
by Timothy on 10/20/2018My wife and I just purchased two cars from A Better Way Wholesale. Anna was our sales person and she was a pleasure to work with! The entire experience was hassle and pressure free. She was knowledgeable, patient and dedicated to helping us… drive home in our new cars the same day. I my self am a repeat customer as I had purchased a car back in 2007 from this establishment. We had a great experience and will be returning when it’s time to upgrade once again!Thank you for this great review! Anna is truly an exceptional employee and we appreciate her for giving you a great experience. Sincerely, The A Better Way Wholesale Autos Team
Get the right person to take care of you.
by Michelle on 09/21/2018I liked the person who took care of us. He made the process faster and explained it more efficiently. He made sure we got what we wanted right off the back and we were able to leave with a car the same day he took over for another… salesperson who wasn’t as great.We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The A Better Way Wholesale Autos Team
Loved my experience!
by Daniele on 09/06/2018I loved everything about it, it was so different than every normal dealership and I really appreciated that.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The A Better Way Wholesale Autos Team
Nice Experience
by Harry on 08/19/2018updated 09/04/2018No pressure other than the extreme amount of people. Anna was very nice. The place is super busy and if you decide you want a car you had better go and look at it right away.Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks!
Great service, great pricing!
by summerst on 08/26/2018Loved this dealership. It was my first time buying a car, and they did everything they could to ensure I was buying the perfect car for me. Dan and James were both great and very personable. I would definitely recommend this dealership for… anyone looking for used cars at a reasonable price.Thanks for this awesome review! We work hard to meet expectations like yours, and were happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, The A Better Way Wholesale Autos Team
great buying experience
by mjcaouette on 06/12/2018From the time we arrived Eli and Thery took great care of us . what a stressless and easy time buying carThank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your loyalty! Sincerely, The A Better Way Wholesale Autos Team
Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your loyalty! Sincerely, The A Better Way Wholesale Autos Team
A Betterway Wholesale Auto
by sgifford on 05/24/2018A very large selection of cars with a wide range of pricing. Our salesperson, Lya Hoyt, was very helpful and patient. This is our second car from ABW and I would not hesitate to come back againThank you for providing us with feedback regarding your recent visit! Our team works hard to keep our customers coming back to A Better Way and its great to hear of your continued business. Lya is wholly devoted to the success of our guests experiences and we are both lucky and proud to have her on our team. We appreciate all of your kind words and thank you for returning to our dealership. We look forward to seeing you soon!
Honda Civic
Jeep Wrangler
Chevrolet Equinox
Alejandro, we appreciate you taking time to leave us a great review! We are pleased to hear Dave and Dan did a great job in assisting you. If there is anything else we can do for you please don't hesitate to give us a call! Sincerely, The A Better Way Wholesale Autos Team
by dealerreply on 01/21/2019