Liberty Mazda
Customer Reviews of Liberty Mazda
Review type:
Will Never Go Anywhere Else
Excellent sales service without the hard sell
by Amiable on 05/11/2018When shopping for a new car, Liberty Mazda was our last stop. We'd already test-driven a Honda CR-V and a Subaru Forester, and experienced the typical heavy-handed tactics from their sales people. At Liberty Mazda, however, the price of the… car was clearly marked with no haggling involved. We knew exactly what the cost was from the start. David, our sales person, was very open and honest about answering our questions without any pressure. Our test drive sealed the deal on a 2018 Mazda CX-5 Grand Touring. The purchase process was straight-forward with no hidden fees sprung upon us by surprise at the last minute. The finance coordinator was professional and easy to work with, and the delivery coordinator was wonderful -- she spent an hour patiently explaining the car's many features and answering my questions about how they functioned. We would highly recommend Liberty Mazda to anyone who is looking to purchase a car!Best car dealer in Hartford
by KevGes84 on 03/24/2018I feel like a kid with a new toy driving my new 2018 Mazda3. Liberty Mazda made that happen with perfect execution every step of the way. My salesman, Malik was not pushy, listened to my needs, and was great. My credit is below average, and… they never made me feel uncomfortable about that. They surprised me so much too, when they got me approved with a great rate that I was not expecting. Thanks to the whole team there, especially Malik, Chris, and Rick. Save your time and just go to Liberty Mazda first. My last couple cars have been Nissans, and I'm never going back!Thank you for the great review! Malik, Chris an Rick will appreciate your kind words and recommendation. We look forward to seeing you again in the near future!
I ADORE my Mazda 3!
by ngrow88 on 03/02/2018Liberty Mazda was fantastic! They offered the most competitive upfront price out of all the surrounding dealerships and were completely transparent with all transactions. Jason was fantastic with answering all my questions and providing… additional details pertaining to my vehicle. They went above and beyond to ensure I got the most for my trade and to ensure I was satisfied. The entire process was painless, total time spent with the dealer ~4 hours (over two days- I test drove a Mazda 3 Hatchback on a Sunday and purchased it the following Monday). I am looking forward to many years of fantastic service from the wonderful team at Liberty Mazda!We are thrilled that you were treated to top-notch service! That is the type of service we strive to provide at all times. Thank you for the terrific review, and we look forward to seeing you again!
WARNING! I WAS BAIT AND SWITCHED AT THIS DEALER.
by divicino1 on 02/02/2018I previously purchased a car from this dealer for the first time in 2017 and went back to them recently to get another one because the first one got totaled. I felt it was the right thing to work with the same sales guy, Ken because I… enjoyed his personality, customer service and help the first time. Make a long story short I talked to him on Saturday and told him I would like a leftover 2017 CX5 just like my first one if possible. He told me that there was only one leftover grey 2017 cx-5 grand touring in the lot but it was a preferred Edition. The good think he said though was that the price is now the same as I paid for the base model because it is a leftover. We went outside and I sat in it and looked at it. It looked just like my first one, had 27 miles on it and the preferred edition features. We went back inside to confirm the cost and although a base model would cost me less, he said it was the only one they had left in the grey color I wanted and I was getting more features for the same price as last time. Ken asked me for a deposit so I gave him my deposit via credit card for the car we just looked at and agreed to the price of. I went back on Monday to sign all my paperwork for that car and I was very excited. After I was done signing all the contracts and talking about the preferred model features of the car because I wasn't familiar with them, we went outside to get in what was suppose to be my car and the sales guy, Ken couldnt find any of the preferred features and after some very awkward moments he finally said that this was in fact the base model. I told him this isn't what I paid for and on top of it, it had 71 miles on it when the one I sat in on Saturday had 27 miles and the preferred features. Ken convinced me to take the car home and promised that they would make it right. I asked if making right meant giving me the car we both thought I bought or returning to me the $1,800 extra I paid. He said yes of course but after 3 days of back and forth phone calls he finally said that I signed the paper work so its my fault and unless I want to pay them more money for another car they were not going to do anything!I am so sorry to read about your experience trying to buy a second CX-5. I know not getting the car you thought is frustrating. I want to offer you my personal number to see if there is anything I can do to help you and hopefully regain your faith in us. At your earliest convenience, please contact me at 860-263-4302 or email me at walkerm@executiveag.com. Again, I apologize and hope to hear from you soon. Sincerely, Mark Walker, General Manager
Outstanding Dealer
by RuthG123 on 03/07/2017Best car buying experience in last 30 years. Every aspect of the car buying process at Liberty Mazda was outstanding! Special thank you to the salesman, Michael, and the service advisor, Laura. Their attention to detail was professional and… helpful and they went out of their way to make sure that I was happy with my purchase. It is worth a trip to Liberty Mazda, even if you live a bit further away. They have the most amazing dealership.Thank you for the great review, Ruth! We appreciate your business and look forward to assisting you with any future sales or service needs. Enjoy your new Mazda! Best, Mark Walker, GM
Best Visit to a Mazda Dealership
by m_holly08 on 07/26/2016I have owned a Mazda for ten years. Over that time I have lived in many different states and have visited a number of different car service shops (Mazda dealerships and others). Never have I had such a pleasant experience as my recent trip… to Liberty Mazda! As a young woman I often feel taken advantage of when visiting a repair shop. Not at Liberty Mazda! Upon my arrival I was given a tour of the waiting area and shown the "fishbowl" where I could watch my car being serviced if I wanted to. As I waited I was given regular updates on the progress of my service. I even had a sales guy offer to help me with their single serve coffee machine. I came to Liberty Mazda all the way from New Haven as they were the closest dealership that could get me in on a Sunday. I had a strange noise coming from my car's back end that I wanted to have checked out right away. They checked it over thoroughly, both putting it up and taking it for short test drives a few times. They ended up finding nothing of immediate concern. At this point I feel that most dealerships would come up with something to charge me for. Instead, they just told me to come back if the problem persists or worsens. On top of everything, they even washed my car. Their ability to get me in on a Sunday was what got me to originally drive all the way to Hartford. Their over-the-top kindness, as well as their honesty, is what will keep me going all the way back to Hartford for my Mazda service needs. Thanks again to Service Manager Jason and the wonderful team at Liberty Mazda!exceptional dealership!
by indseypirog on 07/01/2016my husband and i purchased a used 2013 certified mazda 3 grand touring. my husband and I have bought quite a few cars over 16 years from different places and this was the BEST car shopping experience I have ever had, from the minute we… walked in to the minute we left, they even walked me through how to work everything in the car before I left which no dealership has ever done that I have been to or even heard of from anyone. I will recommend them to everyone I know. every person we talked to and dealt with was awesome! ken was our sales man and he was great!Extremely Satisfied
by PatK9562 on 05/12/2016I was very impressed by Liberty Mazda and grateful for Bill's help in the buying process. Everyone was very friendly and I never felt pressured. The shopping experience was great, the No Haggle prices were the best around, beating other… dealers as well as AAA prices. I got a fully tricked out Grand Touring Mazda 3 for the same price a Touring was quoted to me at another dealer. They also offered me much more for my Trade-in than other dealers with a fair value comparable to KBB. Looking forward to many years with Liberty and feel that my car will be well serviced through their very generous warranties!Hi Pat, Thank you for the 5-star review! We sincerely appreciate your business and are happy to hear that we exceeded your expectations. Please don't hesitate to reach out with any questions regarding any future sales or service needs. Best, Mark Walker, General Manager
Best Mazda Dealership
by NewRideYOLO on 11/12/2015I am totally in love, Love, LOVE with my 2016 Mazda CX-5!!! Chris was awesome, funny and to the point. I left Liberty Mazda a happy customer because Chris answered ALL of my questions and went above and beyond to make sure I would love my… new vehicle. Kayla is awesome too!! Kayla made sure I understood the cool gadgets inside my new vehicle and was extremely patient. Overall, the people at Liberty Mazda (Chris and Kayla) made my experience a pleasant one, but honestly that is an understatement! I would recommend Liberty Mazda to friends and family, don't forget to ask for Chris! You wont be disappointed!Thank you for the 5 star review! Congratulations on your new car and thank you for putting your trust in Liberty Mazda! Chris and Kayla are great, and we are fortunate to have them. We are committed to providing excellent customer service in all areas of our dealership and we are delighted to know you drove away a happy customer! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Kind regards, Mark Walker| General Manager | walkerm@executiveag.com
I love my new car!
by smarvin1 on 08/03/2015I was dreading this process, as I hadn't bought a new car in 11 years! Seriously. After all the online research and test drives, I decided to buy a Mazda CX5. I went to Liberty Mazda where I got the best price - in fact it was significantly… less than a competitors price. I met and worked with a great sales rep, Mario. He is very straight forward, knowledgeable and funny. The rest of the staff was also very nice. Thank you to Hannah too for her help with the paperwork!Congratulations on your new CX-5 and thank you for putting your trust in Liberty Mazda! Mario and Hannah are great, and we are fortunate to have them. We are committed to providing excellent customer service in all areas of our dealership and we are delighted to know you drove away a happy customer! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise.
Excellent Service
by colercoaster on 04/27/2015This was my first new car purchase and the experience was exceptional. The staff was very friendly and knowledgeable while not pushing my into a car that I didn't want to buy. I'm definitely coming back for my next car.I sincerely thank you for going out of your way to write this review about Liberty Mazda. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. I hope you enjoy your new vehicle. If you have any further needs, please come back to see us. Also like/follow us on Facebook and Twitter to stay connected with special events and deals.
So pleased!
by gughsh on 02/13/2015Mark Cipolla went the extra mile to ensure that I was completely happy with my purchase of a 2015 Mazda CX-5. I'm incredibly grateful! His communication, follow-up, and conscientiousness make him a great sales associate. I would highly… recommend Mark and this dealership!At Liberty Mazda, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and automotive needs. Thank you for your great review! Chris Wilkie | General Manager | wilkiec@executiveag.com
Professional and Helpful. Overall good.
by ToddTheRuse on 02/04/2015When I went to the dealer I already know the VIN of that car I wanted. Mark Cipolla from Mazda was with me when I took the vehicle for a test drive. He was helpful in answering my questions, and also did not hesitate to tell me when he… wasnt certain of the answer to a question. Mazdas policy of a no-haggle price made the purchasing experience much easier. My car was ready for me to pick up soon, and was sparkling clean. All of my accessories that I ordered where installed well. Overall the service was very pleasant and professional. I am very satisfied with my Mazda CX-5 Grand Touring, the 2nd CX-5 my family has purchased from Liberty Mazda. The only unpleasant part of the experience what the AutoPay plus financing. The loan was made to chase, but AutoPay plus is rather like an intermediary that provides the service of automatically withdrawing your payments from your savings account. Even though I gave them the correct savings account and routing numbers I had to make several phone calls and wait weeks to get confirmation that they could actually access the accounts, because there testing of access failed.We appreciate you taking time to leave us a great review! We are pleased to hear Mark, as well as the rest of the staff did a great job in assisting you in your purchase. We work hard to make sure our guests have a wonderful experience and Im discouraged for any inconvenience that occurred in your financing and we do greatly appreciate your patience. Congratulations on your new CX-5! Thank you and we look forward to working with you again! Best regards, Chris Wilkie | General Manager | wilkiec@executiveag.com
Mark Cipolla--easy to deal with
by Mazda3Go on 02/01/2015I purchased a Mazda 3 and Mark was very helpful and answered all my questions. I appreciated his low key approach. Made the buying experience more pleasant.Thank you for writing this amazing review of our dealership and congratulations on your Mazda 3. Were elated to hear that Mark was of such help to you and made your buying experience a pleasant one. If there is anything more that we can do please come back and see us again. Take care! Chris Wilkie | General Manager | wilkiec@executiveag.com
<3 my Mazda3
by gonglady on 01/27/2015The folks at Liberty Mazda were kind, professional and not pushy at all. They went out of their way to be available whenever I needed them, as I had totaled my previous Mazda3 and was dealing with insurance negotiations and a borrowed car… in the meantime. My previous Mazda3 saved my life, by the way. I flipped and rolled it into a highway median, probably going 70mph, and walked away unharmed. That's why I went right back and got another. So if you're wondering about safety, wonder no more. And I love the gong. You get to hit it when you buy a car at Liberty. :-)We really appreciate you taking time to write this nice feedback about our dealership. Its a pleasure to learn that our staff have been kind, professional and non-pushy during your visit and went out of their way to accommodate your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If there is anything more we can do for you please come back and see us any time! Take care! Chris Wilkie | General Manager | wilkiec@executiveag.com
Great Staff
by Richierich83 on 01/13/2015In such a competitive area, selling/purchasing a vehicle, as a consumer you have a certain mindset when walking into a dealership. It's not always such a great mindset but Mark, the sales person who helped me, was awesome. He made me feel… very comfortable through this process. I soon realized that this comfort level is part of the culture created at this Mazda dealer. My experience with everyone I interacted with was great and it all went very smooth. Liberty Mazda has gained a customer for life.Thank you for your kind words and for taking the time to inform us of your positive experience. We are sincerely pleased to know that Mark's efforts have made the difference in your car buying experience, and he is a valuable team member, indeed. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Chris Wilkie | General Manager | wilkiec@executiveag.com
Excellent service
by Megaudc on 01/05/2015Everyone was wonderful and so accomadating and as a first time buyer I couldn't appreciate that more. Mark Cipolla was especially gracious and helpfulCongratulations on your new purchase! I hope you are continuing to enjoy it. Its wonderful to know that you had a wonderful time with Mark on your first car buying experience. Be sure to visit us on Facebook for access to our unbeatable coupons and specials offered to our likers and followers. We look forward to working with you again. Chris Wilkie | General Manager | wilkiec@executiveag.com
Great experience buying new car - super service, fair price!
by ZoomZoomFan2 on 12/29/2014As a loyal Mazda owner when it came time to upgrade to a new CX-9 I wanted an easy buying experience. And that is just what William Tolly and Liberty Mazda delivered. Quoted me a price via email per my request, let me know which vehicles… were in the lot that fit my list of features, and worked to get me a competitive loan rate. Picked up the new car and the process of completing paperwork and driving away was just as easy. Thank you!!!Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. Im so happy to hear that William was able to help you during your purchase. We would love to work with you again. Find us on Facebook; we offer exclusive specials for our likers and followers. Chris Wilkie | General Manager | wilkiec@executiveag.com  
My experience with Liberty Mazda.
by aswarup on 05/27/2010My CX-7 was in an accident which blew out both of my left tires. I got my car towed to Liberty Mazda and was greeted by Jason Secor. After that point Jason took over the whole process and made me very very comfortable. He talked to my… Insurance company, talked to the other party's insurance company, got me hooked up with a rental car, got rims for the car, tires, and so much more. I am extremely happy and satisfied with the courtesy, professionalism and the personal attention shown by Jason and the Liberty team. Thanks a lot to Jason and team to make us feel comfortable and at home.good experience
by cardoc3 on 10/09/2008Received a good deal on a CX-7 with a fair trade in price. Did my research on edmund's so I was prepared. Adam was a great salesperson and the sales manager with minimal prodding agreed to a really fair price. All were friendly and I was… comfortable with the experience overall. No hard sell on extras. Had a horrendous experience with the nissan dealer nearby so this was a pleasure by comparison. Be an educated consumer but don't hesitate to give this dealership a try. Service department was also professional and efficient.Great Dealership and salesmen!
by eouellette on 05/05/2014updated 05/27/2025I bought a 2007 Mazdaspeed 6 from them and everything was great about them. My salesman, Kevin K was great to deal with and I even recommended them and him to my parents. A few weeks later, they bought a car from Kevin and Liberty as well!
Thank you so much for such an excellent review! We're so glad that you enjoyed your visit with us and hope that you enjoy your new 2018 Mazda CX-5!
by jsernaj on 05/16/2018