Antonino Acura
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Customer Reviews of Antonino Acura
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Awesome customer service!
by robertg72 on 10/10/2016I've had lots of bad experiences purchasing vehicles, always feeling extremely pressured to get into something that wasn't within my budget or being sold bad cars. A salesman named Jordan Flores made my car buying experience amazing. He was… very professional and knew what he was talking about. He also made sure not to show me anything that he knew in the long run I couldn't afford. He was able to work with me and work out a great deal. No issues with my car and I'm loving it. I would highly recommend him and Antonino to anyone!Very pleased
by georgiem on 10/09/2016From start to Finnish everyone in the dealership made the car buying process very easy with no hassle. Our sales women Amanda was such a pleasure and made the experience a low stress environment . Highly recommended!Pleasurable Experience
by markcjan on 10/06/2016I purchased my 2016 Acura MDX from Justin and have been a longtime customer of Antonino Acura. Ryan makes Fair deals and I continue coming back to lease my vehicles. Highly reputable!Great Place
by vanessaph23 on 09/27/2016Great help from Jose finding a car to start credit!Grand Theft Auto
by LovesAcura on 09/21/2016I have their sales manager in two saved voice mail to text messages stating first that my trade in was part of the deal and I am just misunderstanding the sales contract. After informing the sales manager that the CT states attorney's… office advised I had a great case of fraud and to proceed, I have a second voice mail from their sales manager stating that the trade in was never part of the deal basically lying and directly contradicting his earlier voice mail. I can email the two voice mails for anyone who wants to listen to them. I was warned by two different people that this dealership is full [non-permissible content removed] I didn't listen because I use their service department and had a great experience - I am lifelong loyal driver of Acuras I will never enter this dealership for sales or service ever again- I advise that you stay away as well. Anyone who has put a positive review probably doesn't understand exactly how they got screwed by this awful awful [non-permissible content removed].I'm lovin' it
by RichRaulli on 09/14/2016It was a pleasure doing business with Chris Rodriguez and the management staff at Antonio Acura. Chris did a great job of pointing out all the luxury features on the 2013 RDX I purchased. He passed along my wished to the worker bees in the… garage to have some of the surface scratches buffed out and they followed up with a great job of preparing the car for delivery. They also did a great job of installing the body side molding and towing package. Weve made a few trips down to the beach with our 900 lb sailboat and the AWD RDX didnt have any problem pulling it out of the water on a sandy beach. Thanks again Chris and Antonio Acura for making this car buying experience an easy one. My only regret is that you dont have a dealership hear in Rhode Island.Thanks for the five-star review, Rich! We're so happy that you had a great experience working with us. Should you need any further assistance please don't hesitate to contact us. Congratulations on your purchase!
Sales Manager is very very unprofessional
by TJLeser698 on 04/09/2016Upon my arrival to Anonino Acura in Groton it started off fine. Ron is a great salesman got to test drive the car I was interested in right away, but thats where the good experience stopped. I am a mechanic myself and brought to their… attention that the tires were very unsafe due to dry rotting all over (over 5 year old tires) and the brake pads were worn to nearly 20% remaining causing wild vibrations upon braking. What bothered me was when i mentioned this to the sales manager his response was very aggressive and defensive with a very loud and say non friendly tone. It was a battle just to get them to fix basic safety hazard on the car which is not safe or morally right . They do not thoroughly inspect the used vehicles and are not willing to fix them hoping the customer won't notice. As we kept talking numbers I could hear the manager in the back still yelling and making fun of me, the customer, almost as high school gossip. Very VERY unprofessional. So bad that I eventually got them to fix the safety problems and got a decent price agreed that I still will not do the deal. The worst part is that I felt unsafe turning down the deal there I had to email them once I got home, that's how uncomfortable the sales manager made me. Terrible experience. My recomendation to anyone who reads this is DO NOT trust their used vehicles. The staff for the most part is very immature and unprofessional and the sales manager is, simply to put, a [non-permissible content removed]. Definitely will not recommend this dealer to ANYONE, very stressful and bad experience, lesson learned don't make the same mistake I did..We appreciate your feedback. We're upset to hear about your experience. It's never our intention to make a customer feel uncomfortable when they visit us. If you wish, please feel free to contact us so we can discuss this situation in more detail with you. Best, The Antonino Acura Team
Rave review
by tele1956 on 03/31/2016We have just leased our third Acura from the Antonino car dealership. We have nothing but praise for both the sales team and the service department. We will continue to lease all of our cars there and would recommend the dealership to… anyone looking for exceptional service and quality motor vehicles.great sales person
by Mrcool121 on 01/12/2016on arrival Jose was very friendly and ready to help. not pushy and able to answer all question also wanted to make us sure about our proper purchase and its fit for our needs.Good buying experience
by BScheezy on 01/05/2016The sales team was good, and the car buying experience was great. I worked with Dan, who took the time to find the right car for me. Would certainly go back.3/10 Would not go there agian
by CSRReview on 12/16/2015This dealership was extremely professional, in the beginning. I could not give it any more than a one star after receiving the service I did recently. The threats I received were unnecessary and deeply effected my view on their level of… apparent customer service quality. I will not go into detail, but I am currently researching a way I can file a formal complaint to a non biased enterprise that has a direct impact on the people involved. Please talk to the local community before purchasing a car here. They are usually correct. I received many warnings about this place which I chose to ignore, and now I'm paying for it. I wish the best for those who may or may not shop here.They worked with me
by Richychabo on 12/08/2015I had the pleasure of working with Chris who was very polite and courteous. The sales manager Tony who sits about 2 desks away had to help on the deal a couple of times. I went in with comparable sales to justify what I thought the car was… worth and also brought in my own financing to compare theirs to. Both I believe gave me a better position in the negotiation. After some back and forth with the sales staff, and being a tough negotiator on my part, I was able to get a deal I was satisfied with. Doing the song and dance with them was definitely a challenge, but in the end I was satisfied. The only negative thing I can say is that they did not wash the car or put gas in it and the car had a crack in the windshield. They are arranging for me to get a new free one put in but that should have been done before it was sold. Who sells a car with a cracked windshield is beyond me. Overall not to painfull if you go in educated.Worst Experience Ever
by dissatisfied39 on 08/14/2015This was the second time I was leasing an Acura (first time at Antonino) so I knew to expect superior service. However, this was not the case at all at Antonino. I had an uneasy feeling the second I walked in the door. Firstly, I had to… walk through cigarette smoke from workers standing by the main entrance-obviously not busy. Then I had to sit around and listen to small talk until the sales manager was available. Salesman was nice enough but literally did nothing. Sales manager was as slippery as they come - deceptive, condescending and rude. I was told they had "inventory", yet found out after the test drive that they only had the one car that I had tested. The problem with this was that after the test drive I was told not to turn the car off, but I already had. The salesman told me that someone had left a light on in the car the night before and drained the battery. He said they would charge the battery while we went over the paperwork. I figured that while I sat there for three hours, someone was actually charging the battery. Then I had to deal with the sales manager who was so rude and who, it turns out, gave me completely inaccurate information regarding my lease trade-in. When we were finally finished, he promised me a full tank of gas, yet, when we left, the car was still on empty! At that point the salesman offered to fill it but we were already there far longer than necessary. When we stopped on the way home to get gas, the car would not start again, because no one had charged the battery either! After several calls to management, I have yet to hear an apology or an attempt to make things right. Buying or leasing an Acura should be a pleasurable experience. Do yourself a favor and go anywhere but Antonino-they do not care about customer service at all.signed paperwork and called 3 days later stating the deal fell threw
by jess1988 on 08/01/2015I recently purchased or thought I did a used vehicle from antinino just to get a phone call 3 days later stating the financing fell threw and we need to find a new bank and possible put a bigger down payment down. I am a young mother trying… to establish credit and have no extra amd they know this. They even added this car to my insurance... but I left on dealer plates... I'm so upset still not knowing what is going to happenWe are sorry to hear that trying to purchase a vehicle has been a frustrating experience for you, jess1988, but there are instances where we encounter difficulties in securing financing for our clients. As for your specific situation, we ask that you contact our General Manager Ryan Ward at (860) 448-1299 to discuss matters in private.
16 RDX
by bnye5 on 07/01/2015Purchased a 2016 RDX on June 25th. Purchased a CPO 2014 RDX at the same time. Love the vehicles and the dealership. We have been Acura customers for many years having owned two TL's, an MDX and a TSX. Shelton took excellent care of us.Congratulations on the pair of Acuras, bnye5 - we are truly delighted to have you as part of our family!
Another very satisfying experience
by Jist6 on 04/04/2015Justin was very accommodating in not only arranging for the MDX which we wanted but also putting together the package which best met our needs. This is the second MDX which we have purchased here and have been very pleased.Congratulations on the new MDX, Jist6 - we truly appreciate your loyalty! We are confident your new Acura will serve you well for the miles to come, and we look forward to seeing you again soon for service.
Professional Sales Team
by mal16 on 03/05/2015The entire sales team at Antonino Acura were very professional and knowledgeable. Jose, my salesperson, was friendly and attentive to my questions and desires.He followed up with me as I requested.mal16, it was our pleasure to be of service, and we are delighted to hear that you experience was everything you expected and more. Thank you again for choosing us!
2nd Brand New MDX
by mom2mia4 on 03/01/2015After multiple different types of problems with my 2014 MDX and trips to the service department. Over 6 times and 3 loaners in 1 year...I finally had enough. I went in there and spoke with Ryan the G.M. Told him my concerns....because I got… treated like a dumb girl by the service department. With one really rude mechanic (whom I will not name) in particular. I landed in a brand new MDX that night. Thank you Ryan and Dan for treating me like a Woman who knows what she's taking about and with respect. I will only deal with you in the future.Ryan and Dan were happy to help put you behind the wheel of a new MDX, mom2mia24. We are confident it will give you many years of headache-free service, and we thank you for choosing us!
...BUYER BEWARE!!
by reviewer23 on 10/28/2014If I could I would give this guy a ZERO RATING. Stay away from this [non-permissible content removed]. The sales manager was as rude as they come. He did not appreciate the fact that I came to his dealership as an informed consumer. He… tried every trick in the book and I had an answer for all of them. He was so nasty that he refused to shake my hand on the way out when I informed him I was moving on. They are not to be trusted but in their defense, no car dealer can be. Your best defense is to be informed and shop around with at least 3 dealerships, BUT STAY AWAY FROM THIS ONE OR YOU AND YOUR MONEY WILL SOON BE PARTED! Now I speak from experience. I have purchased or leased over 20 new cars in the last 30 years for myself, my wife, and my business and this guy was the worst yet. BUYER BEWARE! BTW....went to Girard Nissan and Norwich Nissan and they were not much better. They are also part of the Antonino Auto Group.reviewer23, we are deeply disappointed to hear that you feel that your recent visit with us was unpleasant. We pride ourselves on delivering a truly exceptional purchase experience with as little hassle as possible. We'd love the opportunity to discuss where you felt we fell short, so that no other client shares your experience. Please call our General Manager Ryan Ward at (860) 448-1299 at your convenience.
Acura TLX
by mark402 on 10/08/2014I just purchased a 2015 Acura TLX with the Advance package from Justin F. at Antonio. The sales experience was great - Justin gave me a good deal on the car, I received a fair price on my trade in, and the overall sales experience was… excellent. The car is fantastic - plenty of power, and the safety and convenience features with the Advance package work great. I hope to keep this car for a long time!Justin was more than happy to assist you with the TLX purchase, mark402! It truly is a wonderful vehicle, and we are confident it will bring "that kind of thrill" in your driving. Thank you again for choosing us!
Could've been better
by Mattkes on 10/05/2014All of the salesman were very nice and friendly. They weren't pushy either which was a plus, however my experience could've gone better. I'm happy with the vehicle I purchased but I noticed the tires were bald and cracking all over and one… of them had a screw stuck in it. I called to tell them that I believe the tires should be replaced, and after speaking to a couple of people someone finally got on the phone to tell me that they inspect the vehicle so it meets minimum state safety standards. With something as important as tires I would've thought they would give a little more attention and detail than just the state minimum! Let me tell you, if they weren't below the minimum then they were right at it. Safe to say I'm a little disappointed when I bought the car and had to purchase a new set of tires before the first time I filled up the gas tank. I just didn't feel safe driving the car on unsafe tires.
About our dealership
Thank you for taking the time to recognize Jose for his hard work and great customer service, Vanessa! Please let us know if we can be of any service in the future!
by antoninocars on 09/28/2016